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Cant see phone number

Posted

https://www.olx.bg/ Any add that contains a phone number contact. Clicking on "show number" /покажи/ just reloads the page and doesnt show it. Didn't have the issue till recently, works on Chrome as a charm. Strangely Polish Olx site works as intended.

https://www.olx.bg/ Any add that contains a phone number contact. Clicking on "show number" /покажи/ just reloads the page and doesnt show it. Didn't have the issue till recently, works on Chrome as a charm. Strangely Polish Olx site works as intended.

Chosen solution

Found it, thanks. However I cant reproduce the issue anymore since the cookie clear solved it. Marking the issue as SOLVED now, wanna THANK YOU for the support!!! Wonderful holidays ahead!

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Additional System Details

Application

  • Firefox 64.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0
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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

Like here: https://i.postimg.cc/GtZhZzYY/123.jpg the blue button on the right.

Like here: https://i.postimg.cc/GtZhZzYY/123.jpg the blue button on the right.

Question owner

Issue is not just with that site, other places as well, you click on stuff and something is supposed to happen... but NO

Issue is not just with that site, other places as well, you click on stuff and something is supposed to happen... but NO
FredMcD
  • Top 10 Contributor
4271 solutions 59913 answers

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: [https://support.mozilla.org/en-US/kb/tracking-protection Tracking Protection] {web link}
cor-el
  • Top 10 Contributor
  • Moderator
17580 solutions 159056 answers

The phone number is requested from the server via a JavaScript XHR request, so make sure you do not block JavaScript.

The phone number is requested from the server via a JavaScript XHR request, so make sure you do not block JavaScript.

Question owner

I appreciate your advises!

Safe mode didn't work, neither the tracking protection seems to trigger it, the shield mentioned appears gray and hidden under information icon in the most left side of the address bar. From what I understand it blocks content/tracking only when using private browsing and all settings are default.

As far as I remember Firefox came with uBlock Origin preinstalled, I made sure to disable it for the website, still no "luck".

I also tried messing with the Java settings, installed temporally Noscript. Tried all the settings I could think of, nothing changed for olx.bg.

I remember Firefox updating earlier this week and never faced the issue before. Using 64.0, says to be the latest.

I'm by no means a computer specialist but I'm not a chimpanzee either... There is a live WordPress website hosted on a virtual machine under CentOS on the computer I'm writing from. I know this means little, JavaScript is an equivalent of Chinese to me, but still.

I am sure I will eventually be able to solve it, meanwhile all help is appreciated. I am leaning towards a JavaScript issue for now, when I have more patience I will continue trying.

Wonderful holidays!

I appreciate your advises! Safe mode didn't work, neither the tracking protection seems to trigger it, the shield mentioned appears gray and hidden under information icon in the most left side of the address bar. From what I understand it blocks content/tracking only when using private browsing and all settings are default. As far as I remember Firefox came with uBlock Origin preinstalled, I made sure to disable it for the website, still no "luck". I also tried messing with the Java settings, installed temporally Noscript. Tried all the settings I could think of, nothing changed for olx.bg. I remember Firefox updating earlier this week and never faced the issue before. Using 64.0, says to be the latest. I'm by no means a computer specialist but I'm not a chimpanzee either... There is a live WordPress website hosted on a virtual machine under CentOS on the computer I'm writing from. I know this means little, JavaScript is an equivalent of Chinese to me, but still. I am sure I will eventually be able to solve it, meanwhile all help is appreciated. I am leaning towards a JavaScript issue for now, when I have more patience I will continue trying. Wonderful holidays!
cor-el
  • Top 10 Contributor
  • Moderator
17580 solutions 159056 answers

You can check the Browser Console for error messages related to this issue.

You can check the Browser Console for error messages related to this issue. *"3-bar" menu button or Tools -> Web Developer *https://developer.mozilla.org/en/Tools/Browser_Console

Question owner

Ok, I'm on the exact same page as cor-el, the one with the baloons. Here's what I see:

Missing the response from olx domain containing the phone number?

Ok, I'm on the exact same page as cor-el, the one with the baloons. Here's what I see: <img src="https://i.postimg.cc/GhJXZrXq/image.jpg"> Missing the response from olx domain containing the phone number?

Question owner

Here is the console for the site:

https://www.olx.bg/ad/baloni-s-heliy-varna-dostavka-na-baloni-s-heliy-varna-1-2lv-br-CID262-ID6eD72.html#4ab38cbbd9


Thats of course after hitting the Show Telephone Number, same as my last attachment.

Here is the console for the site: https://www.olx.bg/ad/baloni-s-heliy-varna-dostavka-na-baloni-s-heliy-varna-1-2lv-br-CID262-ID6eD72.html#4ab38cbbd9 <img src="https://i.postimg.cc/nrzpDTSD/2.jpg"> Thats of course after hitting the Show Telephone Number, same as my last attachment.

Modified by maikavideiba

Question owner

I'm starting to feel smarter and smarter with every post :) Sorry for the Cyrillic...

I'm starting to feel smarter and smarter with every post :) Sorry for the Cyrillic...

Modified by maikavideiba

Question owner

OK, I'm close. I managed to find the phone number with two other browsers without an issue:

Both those do not reload the webpage and the console populates with new entities one of which is the https://www.olx.bg/ajax/misc/contact/phone****..... which contains the phone number, after clicking.

Now what happens on my Firefox is a whole refresh of the page after clicking the Show Phone Number, rather than staying on the page and just revealing it. So this leads to a newly generated page that yet does not show the number....

Help please.

OK, I'm close. I managed to find the phone number with two other browsers without an issue: <img src="https://i.postimg.cc/cCFY7s7L/123.jpg"> <img src="https://i.postimg.cc/YqSQrWkG/234.jpg"> Both those do not reload the webpage and the console populates with new entities one of which is the https://www.olx.bg/ajax/misc/contact/phone****..... which contains the phone number, after clicking. Now what happens on my Firefox is a whole refresh of the page after clicking the Show Phone Number, rather than staying on the page and just revealing it. So this leads to a newly generated page that yet does not show the number.... Help please.
cor-el
  • Top 10 Contributor
  • Moderator
17580 solutions 159056 answers

If I enable only XHR in the Console then I see these two entries.

If I enable only XHR in the Console then I see these two entries.

Question owner

Only way I can see the HXR in Firefox appears to be: Console>Network>HXR>Preserve Log/do not delete it on refresh/ because as I mentioned each attempt to reveal the number leads in a page refresh, thus a loop.

However strangely in that place, instead of the number, 000 000 000 appears. And then the refresh.

Only way I can see the HXR in Firefox appears to be: Console>Network>HXR>Preserve Log/do not delete it on refresh/ because as I mentioned each attempt to reveal the number leads in a page refresh, thus a loop. However strangely in that place, instead of the number, 000 000 000 appears. And then the refresh. <img src="https://i.postimg.cc/RZxg0k58/111.jpg">

Question owner

I can not filter xhr in console, only in network. I can not see ajax/misc.contact/phone in console, only in network.

I can not filter xhr in console, only in network. I can not see ajax/misc.contact/phone in console, only in network.

Question owner

OK I PARTIALLY SOLVED IT.

Safe mode did not fix it recently, but opening up a new private Firefox instance WORKED as a charm. Further more I cleared the cookies for both olx.bg and www.olx.bg and the issue for the site is GONE!

However the ISSUE is not just with that site, another one that I use for making payments also gets stuck. Anyways to check for cookie issues, somehow Java related?

OK I PARTIALLY SOLVED IT. Safe mode did not fix it recently, but opening up a new private Firefox instance WORKED as a charm. Further more I cleared the cookies for both olx.bg and www.olx.bg and the issue for the site is GONE! However the ISSUE is not just with that site, another one that I use for making payments also gets stuck. Anyways to check for cookie issues, somehow Java related?

Modified by maikavideiba

cor-el
  • Top 10 Contributor
  • Moderator
17580 solutions 159056 answers

The Web Console has an icon (tooltip: Toggle filter bar) between the clear bin and the Filter output field to toggle the bar that allows what to show in the console.

The Web Console has an icon (tooltip: Toggle filter bar) between the clear bin and the Filter output field to toggle the bar that allows what to show in the console. *https://developer.mozilla.org/en-US/docs/Tools/Web_Console/Console_messages#Filtering_by_category

Chosen Solution

Found it, thanks. However I cant reproduce the issue anymore since the cookie clear solved it. Marking the issue as SOLVED now, wanna THANK YOU for the support!!! Wonderful holidays ahead!

Found it, thanks. However I cant reproduce the issue anymore since the cookie clear solved it. Marking the issue as SOLVED now, wanna THANK YOU for the support!!! Wonderful holidays ahead!