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The latest update for firefox is killing my email. Why? I can recieve emails and send blank emails with attachments. I can not reply to any emails. No text box

Posted

Using hughesnet.net for email. When I install latest update for firefox it kills my ability to REPLY to any email as the text box will not open. I can receive emails. I can send an attachment to a blank email. I can not type anything into the reply text box. Please fix it.

Using hughesnet.net for email. When I install latest update for firefox it kills my ability to REPLY to any email as the text box will not open. I can receive emails. I can send an attachment to a blank email. I can not type anything into the reply text box. Please fix it.

Additional System Details

Installed Plug-ins

  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.191.2 for Mozilla browsers
  • Shockwave Flash 32.0 r0

Application

  • Firefox 52.9.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0
  • Support URL: https://support.mozilla.org/1/firefox/52.9.0/WINNT/en-US/

Extensions

  • Ebates: The Free Cash Back Shopping Assistant 4.26.13.0 ({35d6291e-1d4b-f9b4-c52f-77e6410d1326})
  • Follow-on Search Telemetry 0.9.6 (followonsearch@mozilla.com)
  • YouTube™ Flash® Player 2.0.2 (jid1-HAV2inXAnQPIeA@jetpack)
  • Activity Stream 2018.04.20.1103-b3b95672 (activity-stream@mozilla.org) (Inactive)
  • Application Update Service Helper 2.0 (aushelper@mozilla.org) (Inactive)
  • Firefox ESR configurer for OLDJAWS screen reader 1.2 (jaws-esr@mozilla.org) (Inactive)
  • Firefox Screenshots 30.1.0 (screenshots@mozilla.org) (Inactive)
  • Form Autofill 1.0 (formautofill@mozilla.org) (Inactive)
  • Photon onboarding 1.0 (onboarding@mozilla.org) (Inactive)
  • Pocket 1.0.5 (firefox@getpocket.com) (Inactive)
  • Web Compat 1.1 (webcompat@mozilla.org) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2:
  • adapterDeviceID: 0x0412
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 05a41028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 4-8-2016
  • driverDate2:
  • driverVersion: 10.18.14.4432
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'ApzWheelInput': 1, u'ApzTouchInput': 1, u'AzureFallbackCanvasBackend': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No; D3D9 blacklisted with DLL atiumd64.dll (9.14.10.984)
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
WestEnd
  • Top 25 Contributor
60 solutions 5379 answers

The browser is the not the email provider that isn't something provided by the Browser. If you can't attached that would be more related to the security software is blocking any attachments.

The browser is the not the email provider that isn't something provided by the Browser. If you can't attached that would be more related to the security software is blocking any attachments.

Question owner

I CAN send attachments. This problem is related to the firefox update. When I restore back to the previous version, everything works fine and as it should. The new update will not allow me to enter anything into the REPLY TEXT BOX.

I CAN send attachments. This problem is related to the firefox update. When I restore back to the previous version, everything works fine and as it should. The new update will not allow me to enter anything into the REPLY TEXT BOX.
WestEnd
  • Top 25 Contributor
60 solutions 5379 answers

Did you contact your ISP to ask them about the email issue as well? I can use my Browser for gmail and yahoo without issues.

Did you contact your ISP to ask them about the email issue as well? I can use my Browser for gmail and yahoo without issues.
cor-el
  • Top 10 Contributor
  • Moderator
17482 solutions 158023 answers

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *hold down the Shift key and left-click the Reload button *press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *press "Command + Shift + R" (Mac) Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Remove the Cookies" from websites that cause problems: *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Manage Data "Clear the Cache": *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Clear Data -> Cached Web Content: Clear Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems