Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Keep being logged out of website immediately after logging in.

  • 6 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

more options

Unable to use online banking website. I can log in fine, but get logged out automatically as soon as the page loads. Only happens with this one website. Able to access it with IE. Already tried clearing cookies, no luck.

All Replies (6)

more options

Inadvertant_Isle said

Able to access it with IE.

Why is this?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

more options

Tried all 3 suggestions, still logs out immediately, even in safe mode.

more options

Please provide a public link (no password) that we can check out. No Personal Information Please !


https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

more options

Nope. Link.

more options

https://www1.royalbank.com/

As I don't have an account, We need someone else to check it.

more options

Have you tried contacting their support? https://www.rbcroyalbank.com/customer-service/index.html