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Cannot watch Youtube age restricted videos, the button to confirm that I understand and wish to proceed is not active.

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Since recently, I cannot watch Youtube age restricted videos, the button to confirm that I understand and wish to proceed is not active. Other browsers do not have such problems. Safe mode on Firefox does not help.

Since recently, I cannot watch Youtube age restricted videos, the button to confirm that I understand and wish to proceed is not active. Other browsers do not have such problems. Safe mode on Firefox does not help.

Additional System Details

Application

  • Firefox 63.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0
  • Support URL: https://support.mozilla.org/1/firefox/63.0.1/WINNT/ru/

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Javascript

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Modified Preferences

Misc

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  • Accessibility: No
WestEnd 60 solutions 5387 answers

Are you logged into your YT account when you go there? If not YT will block sites if they can't verify the account holder.

Are you logged into your YT account when you go there? If not YT will block sites if they can't verify the account holder.
FredMcD
  • Top 10 Contributor
4314 solutions 60603 answers

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: [https://support.mozilla.org/en-US/kb/tracking-protection Tracking Protection] {web link}

Question owner

WestEnd said

Are you logged into your YT account when you go there? If not YT will block sites if they can't verify the account holder.

Yes, I am logged in. As I said, the button to confirm is not active, it is there but it cannot be clicked.

FredMcD said

Make sure you are not blocking content. Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

I already said in my original post that Safe Mode does not help. I know about the Tracking Protection, and there is no Shield Icon in the address bar when I'm on the video page.

''WestEnd [[#answer-1172022|said]]'' <blockquote> Are you logged into your YT account when you go there? If not YT will block sites if they can't verify the account holder. </blockquote> Yes, I am logged in. As I said, the button to confirm is not active, it is there but it cannot be clicked. ''FredMcD [[#answer-1172046|said]]'' <blockquote> Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: [https://support.mozilla.org/en-US/kb/tracking-protection Tracking Protection] {web link} </blockquote> I already said in my original post that Safe Mode does not help. I know about the Tracking Protection, and there is no Shield Icon in the address bar when I'm on the video page.
FredMcD
  • Top 10 Contributor
4314 solutions 60603 answers

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * '''Cookies; ''' [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * '''Cache; ''' [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link}

Question owner

FredMcD said

Many site issues can be caused by corrupt cookies or cache.
  • Clear the Cache and
  • Remove Cookies
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

I have completely cleared the cache and deleted any cookies for youtube. Did not help. This obviously logged me out of youtube. I logged back in, went to the video page - same problem, the confirmation button is not active. Issue still only related to Firefox.

''FredMcD [[#answer-1172086|said]]'' <blockquote> Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * '''Cookies; ''' [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * '''Cache; ''' [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} </blockquote> I have completely cleared the cache and deleted any cookies for youtube. Did not help. This obviously logged me out of youtube. I logged back in, went to the video page - same problem, the confirmation button is not active. Issue still only related to Firefox.
FredMcD
  • Top 10 Contributor
4314 solutions 60603 answers

At this point, you should contact YouTube support.

At this point, you should contact YouTube support.

Question owner

FredMcD said

At this point, you should contact YouTube support.

Who would reply with "Does this happen on browsers other than Firefox? No? Then contact Firefox support".

''FredMcD [[#answer-1172589|said]]'' <blockquote> At this point, you should contact YouTube support. </blockquote> Who would reply with "Does this happen on browsers other than Firefox? No? Then contact Firefox support".
McCoy
  • Top 10 Contributor
579 solutions 5433 answers

Maybe watch this (especially the comments below the clip) :

https://www.youtube.com/watch?v=gAdeQaQxbc8

What is typed in the address bar (hard to see when not in full screen mode) :

"Use your phone - it works "

Maybe watch this (especially the comments below the clip) : https://www.youtube.com/watch?v=gAdeQaQxbc8 What is typed in the address bar (hard to see when not in full screen mode) : "''Use your phone - it works'' "

Question owner

McCoy said

Maybe watch this (especially the comments below the clip) : https://www.youtube.com/watch?v=gAdeQaQxbc8

The button works (is clickable) in this video, it just does nothing. In my case, the button is NOT ACTIVE. It is not clickable. It's like a static picture, the mouse cursor does not even change when hovering over it.

McCoy said

What is typed in the address bar (hard to see when not in full screen mode) : "Use your phone - it works "

So the advice is not to use Youtube on PC. Great.

''McCoy [[#answer-1172606|said]]'' <blockquote> Maybe watch this (especially the comments below the clip) : https://www.youtube.com/watch?v=gAdeQaQxbc8 </blockquote> The button works (is clickable) in this video, it just does nothing. In my case, the button is NOT ACTIVE. It is not clickable. It's like a static picture, the mouse cursor does not even change when hovering over it. ''McCoy [[#answer-1172606|said]]'' <blockquote> What is typed in the address bar (hard to see when not in full screen mode) : "''Use your phone - it works'' " </blockquote> So the advice is not to use Youtube on PC. Great.
McCoy
  • Top 10 Contributor
579 solutions 5433 answers

What I understand from that YouTube clip is that the button does not work (hence the title of the video), but that it does work for the uploader, using their phone ....

Did you read the comments below the video, though  ?

What I understand from that YouTube clip is that the button does ''not'' work (hence the title of the video), but that it ''does'' work for the uploader, using their phone .... Did you read the comments below the video, though ?

Question owner

McCoy said

What I understand from that YouTube clip is that the button does not work (hence the title of the video), but that it does work for the uploader, using their phone .... Did you read the comments below the video, though  ?

I did. I have no age setting on my youtube account. It's not there. It is there on my gmail account, but that is different to my youtube account. Anyway, the same thing happens if I'm not logged in. The message now reads that I have to log in and confirm my intent to watch the video, but the button on the video frame is, once again, not active. I have to log in differently, not by using that button. So something is broken with these buttons in the video frame, and it's only broken in Firefox. As the comments on that same video say, using the same link in IE (or Edge, or Chrome, or whatever that is not Firefox) works fine.

''McCoy [[#answer-1172629|said]]'' <blockquote> What I understand from that YouTube clip is that the button does ''not'' work (hence the title of the video), but that it ''does'' work for the uploader, using their phone .... Did you read the comments below the video, though ? </blockquote> I did. I have no age setting on my youtube account. It's not there. It is there on my gmail account, but that is different to my youtube account. Anyway, the same thing happens if I'm not logged in. The message now reads that I have to log in and confirm my intent to watch the video, but the button on the video frame is, once again, not active. I have to log in differently, not by using that button. So something is broken with these buttons in the video frame, and it's only broken in Firefox. As the comments on that same video say, using the same link in IE (or Edge, or Chrome, or whatever that is not Firefox) works fine.
McCoy
  • Top 10 Contributor
579 solutions 5433 answers
The exact same problem here : https://www.reddit.com/r/firefox/comments/9seg3c/cannot_watch_age_restricted_videos_on_youtube/ Would you be willing, as a last resort, to give this a try : https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings ?
cor-el
  • Top 10 Contributor
  • Moderator
17699 solutions 160142 answers
See also: *https://support.google.com/youtube/answer/174084?hl=en It is possible that you are in a Windows account with parental controls enabled. Prefer:Safe header: *https://blog.mozilla.org/privacy/2014/07/22/prefersafe-making-online-safety-simpler-in-firefox/ *https://blog.mozilla.org/netpolicy/2014/07/22/prefersafe-making-

Question owner

McCoy said

The exact same problem here : https://www.reddit.com/r/firefox/comments/9seg3c/cannot_watch_age_restricted_videos_on_youtube/

Right, this seems to be the exact issue I am having. Without a solution, unfortunately.

McCoy said

Would you be willing, as a last resort, to give this a try : https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings  ?

I just did that. Amazingly, the problem is still there. If this is the last resort, then I am at a loss.

''McCoy [[#answer-1172648|said]]'' <blockquote> The exact same problem here : https://www.reddit.com/r/firefox/comments/9seg3c/cannot_watch_age_restricted_videos_on_youtube/ </blockquote> Right, this seems to be the exact issue I am having. Without a solution, unfortunately. ''McCoy [[#answer-1172648|said]]'' <blockquote> Would you be willing, as a last resort, to give this a try : https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings ? </blockquote> I just did that. Amazingly, the problem is still there. If this is the last resort, then I am at a loss.

Modified by nray