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I am getting popups from Firefox. How can I stop it?

Posted

I keep getting popups from Firefox saying different things about Firefox. How can I stop it? They usually disappear in a few seconds, although the first one I get when I first open Firefox requires me to click an X in the corner to get it to go away. Very annoying.

I keep getting popups from Firefox saying different things about Firefox. How can I stop it? They usually disappear in a few seconds, although the first one I get when I first open Firefox requires me to click an X in the corner to get it to go away. Very annoying.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 30.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:63.0) Gecko/20100101 Firefox/63.0

More Information

WestEnd
  • Top 25 Contributor
60 solutions 5366 answers

That isn't coming from firefox but whatever sites your own or resulting from malware or adware being installed on your browser. If your unable to find what is the cause for the popups you will have to take it to a computer shop to diagnosis the issue.

That isn't coming from firefox but whatever sites your own or resulting from malware or adware being installed on your browser. If your unable to find what is the cause for the popups you will have to take it to a computer shop to diagnosis the issue.
jscher2000
  • Top 10 Contributor
8634 solutions 70613 answers

Hi sueastro, Firefox may display information about Firefox, other Mozilla products, privacy issues, and other web issues, along the bottom of the built-in home page/new tab page. You can turn that on/off using the Home panel of the Options page:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the left column, click Home

Then on the right side, scroll down to enable/disable different parts of the page. The "Snippets" are toward the bottom of the list.


If the messages appear somewhere else:

Do you want to share a screenshot showing what they look like? This article has tips on capturing screenshots: How do I create a screenshot of my problem? Please cut out or blur any sensitive information in the image before attaching it to your reply.


One possible culprit would be an extension:

You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions.

Then cast a critical eye over the list on the right side. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything suspicious or that you just do not remember installing or why? If in doubt, disable (or remove).

Any improvement?

Hi sueastro, Firefox may display information about Firefox, other Mozilla products, privacy issues, and other web issues, along the ''bottom'' of the built-in home page/new tab page. You can turn that on/off using the Home panel of the Options page: * Windows: "3-bar" menu button (or Tools menu) > Options * Mac: "3-bar" menu button (or Firefox menu) > Preferences * Linux: "3-bar" menu button (or Edit menu) > Preferences * Any system: type or paste '''about:preferences''' into the address bar and press Enter/Return to load it In the left column, click '''Home''' Then on the right side, scroll down to enable/disable different parts of the page. The "Snippets" are toward the bottom of the list. ---- '''If the messages appear somewhere else:''' Do you want to share a screenshot showing what they look like? This article has tips on capturing screenshots: [[How do I create a screenshot of my problem?]] Please cut out or blur any sensitive information in the image before attaching it to your reply. ---- '''One possible culprit would be an extension:''' You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either: * Ctrl+Shift+a (Mac: Command+Shift+a) * "3-bar" menu button (or Tools menu) > Add-ons * type or paste '''about:addons''' in the address bar and press Enter/Return In the left column of the Add-ons page, click Extensions. Then cast a critical eye over the list on the right side. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything suspicious or that you just do not remember installing or why? If in doubt, disable (or remove). Any improvement?

Question owner

I ran a Malware Killer (from iolo.com) and found one suspicious things which I deleted and then updated and ran a Spybot scan and now I am not getting the popups anymore. There was nothing suspicious in my Options. Thanks.

I ran a Malware Killer (from iolo.com) and found one suspicious things which I deleted and then updated and ran a Spybot scan and now I am not getting the popups anymore. There was nothing suspicious in my Options. Thanks.

Question owner

I have been trying to post a screenshot of the popup I am getting but it won't copy to this post. How can I do that? It has the logo and says, "Rearrange your toolbox" and has a box you can click that says, Learn More. It comes up when I open a new tab. Is this a legitimate popup? If so, how can I get rid of it?

I have been trying to post a screenshot of the popup I am getting but it won't copy to this post. How can I do that? It has the logo and says, "Rearrange your toolbox" and has a box you can click that says, Learn More. It comes up when I open a new tab. Is this a legitimate popup? If so, how can I get rid of it?

Modified by sueastro

jscher2000
  • Top 10 Contributor
8634 solutions 70613 answers

The phrase "Rearrange your toolbox" is not familiar. Was this at the top or the bottom?

If you look at your options page, does it mention that an extension has taken control of your new tab page? That's here:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the left column, click Home

Then on the right side, Firefox should indicate below "New tabs" whether an extension is in control. If not, usually you can manage the content on the page by using the various checkboxes below that.

The phrase "Rearrange your toolbox" is not familiar. Was this at the top or the bottom? If you look at your options page, does it mention that an extension has taken control of your new tab page? That's here: * Windows: "3-bar" menu button (or Tools menu) > Options * Mac: "3-bar" menu button (or Firefox menu) > Preferences * Linux: "3-bar" menu button (or Edit menu) > Preferences * Any system: type or paste '''about:preferences''' into the address bar and press Enter/Return to load it In the left column, click '''Home''' Then on the right side, Firefox should indicate below "New tabs" whether an extension is in control. If not, usually you can manage the content on the page by using the various checkboxes below that.

Question owner

I changed the New Tabs from firefox to blank page and then I don't get that popup.

I changed the New Tabs from firefox to blank page and then I don't get that popup.
TnKiss 0 solutions 1 answers

I am receiving two specific sites:

    glaub
    freeshipping

My understanding was that if there was the circled "i" in the address bar, it was affiliated with firefox. It upsets me to no end knowing that firefox was behind this absolutely annoying popup and has made me lose faith in them. Whenever, and I can not stress enough that, WHENEVER, I change to a new computer or update my computer, the absolute very first thing I do is install firefox. I am sure there are more sites affiliated with firefox that are just as annoying as these two and, whatever settings are on my computer, I should not have to go through hell and half of Georgia to make them stop. I have been a faithful user to you and have ALWAYS recommended firefox above all others. What is being done to your users is completely uncalled for and should be rectified immediately. I will not take up any more of your time, maybe to give you pause on how to undo what your have done...plus, another unwelcome visitor is knocking on a new tab that requires my attention - once again and again.....

I am receiving two specific sites: glaub freeshipping My understanding was that if there was the circled "i" in the address bar, it was affiliated with firefox. It upsets me to no end knowing that firefox was behind this absolutely annoying popup and has made me lose faith in them. Whenever, and I can not stress enough that, WHENEVER, I change to a new computer or update my computer, the absolute very first thing I do is install firefox. I am sure there are more sites affiliated with firefox that are just as annoying as these two and, whatever settings are on my computer, I should not have to go through hell and half of Georgia to make them stop. I have been a faithful user to you and have ALWAYS recommended firefox above all others. What is being done to your users is completely uncalled for and should be rectified immediately. I will not take up any more of your time, maybe to give you pause on how to undo what your have done...plus, another unwelcome visitor is knocking on a new tab that requires my attention - once again and again.....
the-edmeister
  • Top 25 Contributor
  • Moderator
5395 solutions 40083 answers

TnKiss,

See this support article for help: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware


TnKiss said

I am receiving two specific sites: glaub freeshipping

Off the original topic which was about messages internal to Firefox as part of normal operation, which can easily be disabled as jscher2000 explained here - https://support.mozilla.org/en-US/questions/1238677#answer-1168138 - His answer about snippets went right over the head of the OP (original poster).

TnKiss, See this support article for help: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware ---------------------- ''TnKiss [[#answer-1198558|said]]'' <blockquote> I am receiving two specific sites: glaub freeshipping </blockquote> Off the original topic which was about messages internal to Firefox as part of normal operation, which can easily be disabled as jscher2000 explained here - https://support.mozilla.org/en-US/questions/1238677#answer-1168138 - His answer about '''snippets''' went right over the head of the OP (original poster).