X
Tap here to go to the mobile version of the site.

Support Forum

I've been unable to restore bookmarks after allowing Firefox to speed things up? How can I find them?

Posted

I followed the instructions and got the message: "Unable to process the backup file." I really need my bookmarks! How can I restore them?

I followed the instructions and got the message: "Unable to process the backup file." I really need my bookmarks! How can I restore them?

Chosen solution

Gosh, I should read more carefully!

memcneill said

I followed the instructions and got the message: "Unable to process the backup file."

You can try this alternate approach: convert one of your backups files to an HTML-format file and then use the "Import" feature to add those bookmarks.

Selecting a File to Convert

This may be either in your current profile folder, or in the Old Firefox Data folder.

(A) From your current profile folder

If the Restore menu lists the backup you want to use, go ahead and locate that in your currently live profile folder as follows:

Open your currently live Firefox profile folder using either

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, on the Profile Folder row, click the "Open Folder" button. This should launch a new window listing various files and folders in Windows Explorer.

Double-click into the bookmarkbackups folder.

(B) From an Old Firefox Data folder

Please see the earlier reply

Convert the File

Open this page from my site in Firefox:

https://www.jeffersonscher.com/ffu/bookbackreader.html

Resize the Windows Explorer window so you can see the white box in that page behind it, and drag-and-drop a backup file onto the page.

Then try the Export HTML button to save an HTML version of the file to a convenient location.

Import the Bookmarks HTML file

This article has the steps: Import Bookmarks from an HTML file

Success?

Read this answer in context 1

Additional System Details

Application

  • Firefox 62.0.3
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
  • Support URL: https://support.mozilla.org/1/firefox/62.0.3/WINNT/en-US/

Extensions

  • Cisco Webex Extension 1.1.0 (ciscowebexstart1@cisco.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 620
  • adapterDescription2:
  • adapterDeviceID: 0x5916
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 07b71028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.1
  • driverDate: 9-14-2017
  • driverDate2:
  • driverVersion: 22.20.16.4799
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 1
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.595ccab4acc3)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000afcc) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.595ccab4acc3)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000afcc) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8695 solutions 71066 answers

Hi memcneill, sorry to hear about this problem.

Firefox's "Refresh" feature should have moved all your old Firefox data to your Windows desktop inside a folder named Old Firefox Data. Do you see that folder on your desktop?


Assuming you have the Old Firefox Data folder:

Before restoring a backup:

Make sure the bookmarks are completely missing. Sometimes the problem is that bars and button are hidden and you still have your data. Here are the steps to restore those toolbar elements:

(A) Bookmarks Toolbar

Use one of these methods to show the toolbar list and select the desired bars there:

  • right-click (on Mac Ctrl+click) a blank spot on the tab bar (or the "+" button)
  • (menu bar) View > Toolbars
    On Windows, tap the Alt key to activate the menu bar temporarily.
  • in Customize mode > Toolbars button (see: Customize Firefox controls, buttons and toolbars)

To turn on the Bookmarks Toolbar, Menu Bar, or other bars, click it on the list.

(B) Bookmarks Menu toolbar button

You can add the optional bookmarks menu button () using either:

  • The method from Bookmarks in Firefox - section entitled: How do I add the Bookmarks Menu button to the toolbar?
    • Click the "Library" button:
    • Click "Bookmarks"
    • Click "Bookmarking Tools"
    • Click "Add Bookmarks Menu to Toolbar"

Restoring a bookmark backup:

This will completely replace the current set of bookmarks.

This article has the steps to call up the Restore menu: Restore bookmarks from backup or move them to another computer.

At the bottom of that menu is the "Choose File..." item. Click that, then point Firefox to your desktop and:

  • double-click into Old Firefox Data
  • double-click into your old profile folder, whose name usually has a random part, then a dot, then a text part. For example: a1b2c3d4.default
  • double-click into the bookmarkbackups folder

Firefox should show files with names like:

bookmarks-2018-10-16_6186_gibberish==.jsonlz4

So they have the date of the backup, and the number of items (bookmarks + folders). Double-click the one you want to restore.

Success?

Note: .jsonlz4 files are compressed, so you can't view them directly in other programs. They are only meant to be used through the Restore menu.

Hi memcneill, sorry to hear about this problem. Firefox's "Refresh" feature should have moved all your old Firefox data to your Windows desktop inside a folder named '''Old Firefox Data'''. Do you see that folder on your desktop? ---- Assuming you have the Old Firefox Data folder: ''Before restoring a backup:'' Make sure the bookmarks are completely missing. Sometimes the problem is that bars and button are hidden and you still have your data. Here are the steps to restore those toolbar elements: '''(A) Bookmarks Toolbar''' Use one of these methods to show the toolbar list and select the desired bars there: * right-click (on Mac Ctrl+click) a blank spot on the tab bar (or the "+" button) * (menu bar) View > Toolbars<br><em>On Windows, tap the Alt key to activate the menu bar temporarily.</em> * in Customize mode > Toolbars button (see: [[Customize Firefox controls, buttons and toolbars]]) To turn on the Bookmarks Toolbar, Menu Bar, or other bars, click it on the list. '''(B) Bookmarks Menu toolbar button''' You can add the optional bookmarks menu button (<img src="https://prod-cdn.sumo.mozilla.net/uploads/gallery/images/2017-10-14-13-54-51-ad9ea7.png">) using either: * The Customize panel ([[Customize Firefox controls, buttons and toolbars]]) -- drag the icon to the desired spot on the toolbar * The method from [[Bookmarks in Firefox]] - section entitled: ''How do I add the Bookmarks Menu button to the toolbar?'' ** Click the "Library" button: <img src="https://prod-cdn.sumo.mozilla.net/uploads/gallery/images/2017-10-11-11-30-17-d521f7.png"> ** Click "Bookmarks" ** Click "Bookmarking Tools" ** Click "Add Bookmarks Menu to Toolbar" ---- ''Restoring a bookmark backup:'' This will completely replace the current set of bookmarks. This article has the steps to call up the '''Restore''' menu: [[Restore bookmarks from backup or move them to another computer]]. At the bottom of that menu is the "Choose File..." item. Click that, then point Firefox to your desktop and: * double-click into Old Firefox Data * double-click into your old profile folder, whose name usually has a random part, then a dot, then a text part. For example: a1b2c3d4.default * double-click into the '''bookmarkbackups''' folder Firefox should show files with names like: bookmarks-2018-10-16_6186_''gibberish''==.jsonlz4 So they have the date of the backup, and the number of items (bookmarks + folders). Double-click the one you want to restore. Success? ''Note: .jsonlz4 files are compressed, so you can't view them directly in other programs. They are only meant to be used through the Restore menu.''
jscher2000
  • Top 10 Contributor
8695 solutions 71066 answers

Chosen Solution

Gosh, I should read more carefully!

memcneill said

I followed the instructions and got the message: "Unable to process the backup file."

You can try this alternate approach: convert one of your backups files to an HTML-format file and then use the "Import" feature to add those bookmarks.

Selecting a File to Convert

This may be either in your current profile folder, or in the Old Firefox Data folder.

(A) From your current profile folder

If the Restore menu lists the backup you want to use, go ahead and locate that in your currently live profile folder as follows:

Open your currently live Firefox profile folder using either

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, on the Profile Folder row, click the "Open Folder" button. This should launch a new window listing various files and folders in Windows Explorer.

Double-click into the bookmarkbackups folder.

(B) From an Old Firefox Data folder

Please see the earlier reply

Convert the File

Open this page from my site in Firefox:

https://www.jeffersonscher.com/ffu/bookbackreader.html

Resize the Windows Explorer window so you can see the white box in that page behind it, and drag-and-drop a backup file onto the page.

Then try the Export HTML button to save an HTML version of the file to a convenient location.

Import the Bookmarks HTML file

This article has the steps: Import Bookmarks from an HTML file

Success?

Gosh, I should read more carefully! ''memcneill [[#question-1237978|said]]'' <blockquote> I followed the instructions and got the message: "Unable to process the backup file." </blockquote> You can try this alternate approach: convert one of your backups files to an HTML-format file and then use the "Import" feature to add those bookmarks. '''Selecting a File to Convert''' This may be either in your current profile folder, or in the Old Firefox Data folder. (A) From your current profile folder If the Restore menu lists the backup you want to use, go ahead and locate that in your currently live profile folder as follows: Open your currently live Firefox profile folder using either * "3-bar" menu button > "?" Help > Troubleshooting Information * (menu bar) Help > Troubleshooting Information * type or paste about:support in the address bar and press Enter In the first table on the page, on the Profile Folder row, click the "Open Folder" button. This should launch a new window listing various files and folders in Windows Explorer. Double-click into the '''bookmarkbackups''' folder. (B) From an Old Firefox Data folder ''Please see the earlier reply'' '''Convert the File''' Open this page from my site in Firefox: https://www.jeffersonscher.com/ffu/bookbackreader.html Resize the Windows Explorer window so you can see the white box in that page behind it, and drag-and-drop a backup file onto the page. Then try the Export HTML button to save an HTML version of the file to a convenient location. '''Import the Bookmarks HTML file''' This article has the steps: [[Import Bookmarks from an HTML file]] Success?

Question owner

Thanks so much!

Thanks so much!