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can't watch video on Facebook

  • 6 replies
  • 2 have this problem
  • 12 views
  • Last reply by McCoy

kogomo
kogomo

I get this green screen. No other places except FB do I have this problem. They do work fine on MS Edge but i refuse to use it. Windows 10 64bit totally updated

I get this green screen. No other places except FB do I have this problem. They do work fine on MS Edge but i refuse to use it. Windows 10 64bit totally updated
Attached screenshots

Chosen solution

Hi kogomo,

Is the problem for only one video ? all of them ?

If it is for all of them, try to check you Java version and Shockwave Flash Plug-in.

Regards

Read this answer in context 👍 1

All Replies (6)

kogomo
kogomo Question owner

Sorry if this has been addressed before but I can't find a search forums,

jijiobli
jijiobli

Chosen Solution

Hi kogomo,

Is the problem for only one video ? all of them ?

If it is for all of them, try to check you Java version and Shockwave Flash Plug-in.

Regards

kogomo
kogomo Question owner

Yes I installed shockwave and for now that seems to have worked. Thank you very much.

jijiobli said

Hi kogomo, Is the problem for only one video ? all of them ? If it is for all of them, try to check you Java version and Shockwave Flash Plug-in. Regards
McCoy
McCoy

Hello kogomo,

I'm glad that everything's back to normal  !

You inadvertently marked your own post as Chosen Solution .....

You can rectify it by clicking on the "Undo" button to the right of that post and then mark jijiobli's post as Chosen Solution.

Thank you in advance  !

kogomo
kogomo Question owner

If I knew how, but the Shockwave player did fix it for now. Hope it stays fixed. TYMcCoy said

Hello kogomo, I'm glad that everything's back to normal  ! You inadvertently marked your own post as Chosen Solution ..... You can rectify it by clicking on the "Undo" button to the right of that post and then mark jijiobli's post as Chosen Solution. Thank you in advance  !

If I knew how, but the Shockwave player did fix it for now. Hope it stays fixed. TY

McCoy
McCoy

Well, if you're not sure that it will stay fixed, and you don't want to mark jijiobli's post as Chosen Solution - maybe you'd like to just remove the Chosen Solution mark, until you're sure the problem doesn't return  ?

Just in case the problem does return (fingers crossed that it doesn't), here's something to try :

Type in the address bar about:config and press Enter (promise to be careful, if asked)

Type in the search bar and look for the preference :

media.wmf.dxva.d3d11.enabled

and set its value to false

Then close and restart Firefox.