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Gmail emails do not load jpeg images

  • 4 replies
  • 2 have this problem
  • 123 views
  • Last reply by FredMcD

akihikosama
akihikosama

Firefox stopped displaying jpeg images embedded in Gmail emails (attached images work fine). Instead of the image I see text such as "01_6202.jpg" which is not accessible for displaying or downloading.

Clearing cookies/data for mail.google.com in the Manage Data options seems to remedy the problem for the current session only.

Firefox stopped displaying jpeg images embedded in Gmail emails (attached images work fine). Instead of the image I see text such as "01_6202.jpg" which is not accessible for displaying or downloading. Clearing cookies/data for mail.google.com in the Manage Data options seems to remedy the problem for the current session only.

Chosen solution

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

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All Replies (4)

FredMcD
FredMcD

Chosen Solution

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

FredMcD
FredMcD

http://kb.mozillazine.org/Images_or_animations_do_not_load

https://support.mozilla.org/en-US/kb/fix-problems-images-not-show

akihikosama
akihikosama Question owner

Thanks Fred. Was able to narrow down the issue using safe mode to an extension I had installed.

FredMcD
FredMcD

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.