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Update your pc error

Posted

I have the latest firefox, but it keeps launching all by itself when my computer starts showing the website in the screenshot...

Please note that I have windows 10, and dont have any software installed that might have caused this...

I also scanned my system using several anti spyware and antiviruses but nothing was found...

I have the latest firefox, but it keeps launching all by itself when my computer starts showing the website in the screenshot... Please note that I have windows 10, and dont have any software installed that might have caused this... I also scanned my system using several anti spyware and antiviruses but nothing was found...
Attached screenshots

Chosen solution

ok about the link WWW xxxxxxxxxxxxxxxx UPDATE YOUR PC INFO

is a virus and see this page on how to remove it:

after you clean your system you can remove unhackme or disable it from services and from startup list if you dont want it.

Read this answer in context 1

Additional System Details

Application

  • Firefox 62.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
  • Support URL: https://support.mozilla.org/1/firefox/62.0.2/WINNT/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) Iris(TM) Pro Graphics 5200
  • adapterDescription2: NVIDIA GeForce GTX 980M
  • adapterDeviceID: 0x0d26
  • adapterDeviceID2: 0x13d7
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2: C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7680d6640bcaf546\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7680d6640bcaf546\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7680d6640bcaf546\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7680d6640bcaf546\nvldumdx.dll C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7680d6640bcaf546\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7680d6640bcaf546\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7680d6640bcaf546\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7680d6640bcaf546\nvldumd.dll
  • adapterRAM: Unknown
  • adapterRAM2: 4096
  • adapterSubsysID: 06881028
  • adapterSubsysID2: 06881028
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.1
  • driverDate: 10-16-2017
  • driverDate2: 9-18-2018
  • driverVersion: 20.19.15.4835
  • driverVersion2: 24.21.14.1163
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzTouchInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) Iris(TM) Pro Graphics 5200 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.595ccab4acc3)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000f15e) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) Iris(TM) Pro Graphics 5200 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.595ccab4acc3)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000f15e) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
FFus3r 50 solutions 757 answers

scan your system with:

use malwarebytes in safe mode and normal mode.

scan your system with: * https://www.malwarebytes.com/ * https://www.malwarebytes.com/adwcleaner/ * https://www.hitmanpro.com/en-us/hmp.aspx '''use malwarebytes in safe mode and normal mode.'''

Question owner

I already tried that, but all programs are reporting my system to be clean... I also scanned in safe mode...

Please note that firefox settings are also being returned to defaults, also resetting firefox isnt fixing the problem

I already tried that, but all programs are reporting my system to be clean... I also scanned in safe mode... Please note that firefox settings are also being returned to defaults, also resetting firefox isnt fixing the problem
FFus3r 50 solutions 757 answers

can paste the report of adwcleaner?

can paste the report of '''adwcleaner?'''

Question owner

  1. -------------------------------
  2. Malwarebytes AdwCleaner 7.2.3.1
  3. -------------------------------
  4. Build: 09-03-2018
  5. Database: 2018-08-30.1 (Local)
  6. Support: https://www.malwarebytes.com/support
  7. -------------------------------
  8. Mode: Scan
  9. -------------------------------
  10. Start: 09-24-2018
  11. Duration: 00:00:31
  12. OS: Windows 10 Pro
  13. Scanned: 41849
  14. Detected: 0


          • [ Services ] *****

No malicious services found.

          • [ Folders ] *****

No malicious folders found.

          • [ Files ] *****

No malicious files found.

          • [ DLL ] *****

No malicious DLLs found.

          • [ WMI ] *****

No malicious WMI found.

          • [ Shortcuts ] *****

No malicious shortcuts found.

          • [ Tasks ] *****

No malicious tasks found.

          • [ Registry ] *****

No malicious registry entries found.

          • [ Chromium (and derivatives) ] *****

No malicious Chromium entries found.

          • [ Chromium URLs ] *****

No malicious Chromium URLs found.

          • [ Firefox (and derivatives) ] *****

No malicious Firefox entries found.

          • [ Firefox URLs ] *****

No malicious Firefox URLs found.


AdwCleaner[S00].txt - [1417 octets] - [24/09/2018 15:33:11] AdwCleaner[C00].txt - [1520 octets] - [24/09/2018 15:33:29]

                    1. EOF - C:\AdwCleaner\Logs\AdwCleaner[S01].txt ##########
# ------------------------------- # Malwarebytes AdwCleaner 7.2.3.1 # ------------------------------- # Build: 09-03-2018 # Database: 2018-08-30.1 (Local) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 09-24-2018 # Duration: 00:00:31 # OS: Windows 10 Pro # Scanned: 41849 # Detected: 0 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** No malicious files found. ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** No malicious registry entries found. ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** No malicious Chromium URLs found. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries found. ***** [ Firefox URLs ] ***** No malicious Firefox URLs found. AdwCleaner[S00].txt - [1417 octets] - [24/09/2018 15:33:11] AdwCleaner[C00].txt - [1520 octets] - [24/09/2018 15:33:29] ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S01].txt ##########
FFus3r 50 solutions 757 answers

also run msconfig.exe and see if firefox is on start up list.

and go to start menu in startup is there a Firefox icon?

also run msconfig.exe and see if firefox is on start up list. and go to start menu in '''startup''' is there a Firefox icon?

Question owner

FFus3r said

also run msconfig.exe and see if firefox is on start up list. and go to start menu in startup is there a Firefox icon?

Firefox isnt on the start up list...

Its worth noting that I tried to uninstall and reinstall firefox, but that didnt change anything

''FFus3r [[#answer-1158063|said]]'' <blockquote> also run msconfig.exe and see if firefox is on start up list. and go to start menu in '''startup''' is there a Firefox icon? </blockquote> Firefox isnt on the start up list... Its worth noting that I tried to uninstall and reinstall firefox, but that didnt change anything
FFus3r 50 solutions 757 answers

Chosen Solution

ok about the link WWW xxxxxxxxxxxxxxxx UPDATE YOUR PC INFO

is a virus and see this page on how to remove it:

after you clean your system you can remove unhackme or disable it from services and from startup list if you dont want it.

ok about the link '''WWW xxxxxxxxxxxxxxxx UPDATE YOUR PC INFO''' is a virus and see this page on how to remove it: * https://info.greatis.com/howto/remove-www-121578799353705-update-your-pc-info.htm after you clean your system you can remove '''unhackme''' or disable it from services and from startup list if you dont want it.

Modified by FFus3r

Question owner

FFus3r said

ok about the link WWW xxxxxxxxxxxxxxxx UPDATE YOUR PC INFO is a virus and see this page on how to remove it: after you clean your system you can remove unhackme or disable it from services and from startup list if you dont want it.

This actually fixed it, thank you for your time and effort, much appreciated.

''FFus3r [[#answer-1158067|said]]'' <blockquote> ok about the link '''WWW xxxxxxxxxxxxxxxx UPDATE YOUR PC INFO''' is a virus and see this page on how to remove it: * https://info.greatis.com/howto/remove-www-121578799353705-update-your-pc-info.htm after you clean your system you can remove '''unhackme''' or disable it from services and from startup list if you dont want it. </blockquote> This actually fixed it, thank you for your time and effort, much appreciated.
FFus3r 50 solutions 757 answers

Helpful Reply

glad to hear that your problem has been resolved.

glad to hear that your problem has been resolved.