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Why is the keep me logged in box missing from my email sign in page. I have to re-sign in every few minutes.

Posted

When I log on to sign in for my email account there is no keep me signed in box next to the purple sign in box. So I am having to re-sign in every few minutes.

When I log on to sign in for my email account there is no keep me signed in box next to the purple sign in box. So I am having to re-sign in every few minutes.

Additional System Details

Installed Plug-ins

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Application

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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
McCoy
  • Top 10 Contributor
526 solutions 4922 answers

Hello stuartfairs,

You don't mention the email account this pertains to, but would you please ask your email provider about this missing box  ?

What may help :

Go to the 3-bar menu (or Tools) => Options => Privacy & Security : under "Forms & Passwords" check "Ask to save logins and passwords for websites"

Hello stuartfairs, You don't mention the email account this pertains to, but would you please ask your email provider about this missing box ? What may help : Go to the 3-bar menu (or Tools) => Options => Privacy & Security : under "Forms & Passwords" check "Ask to save logins and passwords for websites"

Question owner

Just had a look at that the box is ticked. Just looked on Microsoft edge and the keep me logged in box is there, but not in firefox.

Just had a look at that the box is ticked. Just looked on Microsoft edge and the keep me logged in box is there, but not in firefox.
McCoy
  • Top 10 Contributor
526 solutions 4922 answers

stuartfairs said

Just had a look at that the box is ticked. Just looked on Microsoft edge and the keep me logged in box is there, but not in firefox.

What email account are you using  ?

Do you use Thunderbird by any chance  ?

''stuartfairs [[#answer-1157299|said]]'' <blockquote> Just had a look at that the box is ticked. Just looked on Microsoft edge and the keep me logged in box is there, but not in firefox. </blockquote> What email account are you using ? Do you use Thunderbird by any chance ?

Question owner

Yahoo

Yahoo
McCoy
  • Top 10 Contributor
526 solutions 4922 answers

stuartfairs said

Yahoo

Thank you  !

You can try these steps in case of issues with web pages : Reload the page : Hold down the Shift key and left-click the Reload button or press 'Ctrl + F5' or press 'Ctrl + Shift + R'

Another thing to try :

Clear the Cache and remove the Cookies from websites that cause problems via the 3-bar menu (or Tools) : => Options / Preferences :

"Remove the Cookies" from websites that cause problems :

• Options/Preferences => Privacy & Security => Cookies and Site Data => Manage Data

"Clear the Cache": • Options / Preferences => Privacy & Security => Cookies and Site Data => Clear Data => Cached Web Content : Clear


If the above doesn't help, then let's try Firefox in Safe Mode, to see if maybe one of your extensions (if you have any) could be causing this :

If Firefox is not running : Hold down the Shift key when starting Firefox.

If Firefox is running : 3-bar menu => ' ? ' (at the bottom of the dropdown) => 'Restart with Add-ons disabled'. Then OK the restart. A small dialog should appear. Click 'Start in Safe Mode' ( not 'Refresh' !)

See : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Any difference  ?

''stuartfairs [[#answer-1157304|said]]'' <blockquote> Yahoo </blockquote> Thank you ! You can try these steps in case of issues with web pages : Reload the page : Hold down the Shift key and left-click the Reload button or press 'Ctrl + F5' or press 'Ctrl + Shift + R' Another thing to try : Clear the Cache and remove the Cookies from websites that cause problems via the 3-bar menu (or Tools) : => Options / Preferences : "Remove the Cookies" from websites that cause problems : • Options/Preferences => Privacy & Security => Cookies and Site Data => Manage Data "Clear the Cache": • Options / Preferences => Privacy & Security => Cookies and Site Data => Clear Data => Cached Web Content : Clear ----------------------------------------------------------------------------------------------------------- If the above doesn't help, then let's try Firefox in Safe Mode, to see if maybe one of your extensions (if you have any) could be causing this : If Firefox is not running : Hold down the Shift key when starting Firefox. If Firefox is running : 3-bar menu => ' ? ' (at the bottom of the dropdown) => 'Restart with Add-ons disabled'. Then OK the restart. A small dialog should appear. Click 'Start in Safe Mode' ( not 'Refresh' !) See : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Any difference ?
cor-el
  • Top 10 Contributor
  • Moderator
17425 solutions 157481 answers

Does this page work for you?

If you use a bookmark then navigate to the web page starting with the main page or the sign in page in case there is a problem with this bookmark.

Does this page work for you? *https://mail.yahoo.com/ If you use a bookmark then navigate to the web page starting with the main page or the sign in page in case there is a problem with this bookmark.
McCoy
  • Top 10 Contributor
526 solutions 4922 answers

See the Chosen Solution in this thread from 2014 :

https://support.mozilla.org/en-US/questions/995987

See the Chosen Solution in this thread from 2014 : https://support.mozilla.org/en-US/questions/995987