Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Spectrum TV shows "No Video Available". No problem on same MacbookPro in Safari. Adobe Flash player installed.

  • 3 replies
  • 1 has this problem
  • 48 views
  • Last reply by cor-el

more options

I can access Spectrum TV website on my MacbookPro, but when clicking on a tv station there is the message "No Video Available". This has happened only in the the past week. On Safari there is no problem. No problem with other videos such as YouTube. No benefit from re-installing Firefox.

All Replies (3)

more options

You can do a refresh which will refresh your Profile as that is where the problem is if you have already uninstalled.

please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st:

then

Please let us know if this solved your issue or if need further assistance.

more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

more options

You can check the Web Console to see if there is more detail available.