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I updated my version of firefox to 62.0 becuase I kept getting a message that my version was out of date and now I can no longer get into my outlook work email

Posted

I have always been able to access my work email through outlook but ever since I updated to firefox 62.0 I cannot get in. when I try it just says "working" and looks like it's trying to load but never does, just keeps working.

I have always been able to access my work email through outlook but ever since I updated to firefox 62.0 I cannot get in. when I try it just says "working" and looks like it's trying to load but never does, just keeps working.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 31.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

More Information

Pkshadow 1072 solutions 14836 answers

Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st:

then

Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then *https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Question owner

No, didn't work

No, didn't work
jscher2000
  • Top 10 Contributor
8505 solutions 69478 answers

Another user mentioned a temporary problem with Office online but indicated it was fixed earlier today. Is yours still not working? If not, how far do you get? For example, does it let you log in, and then you get some kind of progress indicator (or lack of progress indicator) for the Inbox?

Another user mentioned a temporary problem with Office online but indicated it was fixed earlier today. Is yours still not working? If not, how far do you get? For example, does it let you log in, and then you get some kind of progress indicator (or lack of progress indicator) for the Inbox?

Question owner

It just stays on "working" but never opens

It just stays on "working" but never opens

Question owner

The weird thing is that the same is happening on Internet Explorer but I am able to get in on Chrome. I would rather use firefox as all my bookmarks are there.

The weird thing is that the same is happening on Internet Explorer but I am able to get in on Chrome. I would rather use firefox as all my bookmarks are there.
jscher2000
  • Top 10 Contributor
8505 solutions 69478 answers

Does it make any difference if you change the address between these:

Does it make any difference if you change the address between these: * https://outlook.office.com/owa/ * https://outlook.office365.com/owa/