X
Tap here to go to the mobile version of the site.

Support Forum

Emails not showing in Outlook when using Firefox

Posted

I'm running an older version of Firefox (16.0.1) which is as far as my OS will let me update. As I'm using an older computer, OS and browser, I've always stayed with the light version of Outlook. This weekend it seems Outlook got rid of the light version and the full version is not letting me see any of my emails. Outlook loads fine, shows all my saved folders but just won't let me see any emails, saved or new. Just blank space in the folder.

I can see the Outlook emails in Safari but its tweaky and difficult to navigate since the Outlook update.

Usually I can find an answer archived somewhere but nothings working. I've tried opening Firefox in safe mode and clearing cookies and cache with no result. Ordinarily I'd just assume that the new Outlook isn't compatible with the older Firefox but everything is being recognized and loading fine with the exception of the emails.

Any help would be appreciated. Thanks

I'm running an older version of Firefox (16.0.1) which is as far as my OS will let me update. As I'm using an older computer, OS and browser, I've always stayed with the light version of Outlook. This weekend it seems Outlook got rid of the light version and the full version is not letting me see any of my emails. Outlook loads fine, shows all my saved folders but just won't let me see any emails, saved or new. Just blank space in the folder. I can see the Outlook emails in Safari but its tweaky and difficult to navigate since the Outlook update. Usually I can find an answer archived somewhere but nothings working. I've tried opening Firefox in safe mode and clearing cookies and cache with no result. Ordinarily I'd just assume that the new Outlook isn't compatible with the older Firefox but everything is being recognized and loading fine with the exception of the emails. Any help would be appreciated. Thanks

Additional System Details

Installed Plug-ins

  • Shockwave Flash 10.3 r183
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

FredMcD
  • Top 10 Contributor
4149 solutions 57940 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

Yes. Tried starting in safe mode. No change. Also cleared cookies and cache.

Yes. Tried starting in safe mode. No change. Also cleared cookies and cache.