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I lost my phone and backup codes. I cannot login to my Firefox account with 2FA. Can you help me?

Posted

1. I lost my phone with Google authenticator. 2. I lost my notebook with backup codes.

How to reset (disable) 2FA account authenticator? Can you help me?

Regards, Mariusz.

1. I lost my phone with Google authenticator. 2. I lost my notebook with backup codes. How to reset (disable) 2FA account authenticator? Can you help me? Regards, Mariusz.

Chosen solution

Do you still have the password of the Firefox account?

In case of issues try to log in to the Firefox account via this website.

If you can't access the settings page where you can disable 2FA then try a password reset.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

More Information

Shadow110 1072 solutions 14836 answers

HI, sorry to hear that. Unfortunately we Support Volunteers do not have that information nor does any one else except you. If you loose your passwords and account info it is lost. You can make another account with another email address.

Sorry.

HI, sorry to hear that. Unfortunately we Support Volunteers do not have that information nor does any one else except you. If you loose your passwords and account info it is lost. You can make another account with another email address. Sorry.
cor-el
  • Top 10 Contributor
  • Moderator
17481 solutions 157964 answers

Chosen Solution

Do you still have the password of the Firefox account?

In case of issues try to log in to the Firefox account via this website.

If you can't access the settings page where you can disable 2FA then try a password reset.

Do you still have the password of the Firefox account? In case of issues try to log in to the Firefox account via this website. *https://accounts.firefox.com/signin If you can't access the settings page where you can disable 2FA then try a password reset. *https://accounts.firefox.com/settings

Helpful Reply

Thanks for help.

I registered new account... It's impossible login to account without 2FA or backup codes...

Thanks for help. I registered new account... It's impossible login to account without 2FA or backup codes...
valasudurai 1 solutions 87 answers

hi i have the same problem but i have a backup code but it was not works as expected i reset the password but i can't create a key

hi i have the same problem but i have a backup code but it was not works as expected i reset the password but i can't create a key