Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I lost my phone and backup codes. I cannot login to my Firefox account with 2FA. Can you help me?

  • 4 replies
  • 1 has this problem
  • 916 views
  • Last reply by valasudurai

more options

1. I lost my phone with Google authenticator. 2. I lost my notebook with backup codes.

How to reset (disable) 2FA account authenticator? Can you help me?

Regards, Mariusz.

Chosen solution

Do you still have the password of the Firefox account?

In case of issues try to log in to the Firefox account via this website.

If you can't access the settings page where you can disable 2FA then try a password reset.

Read this answer in context 👍 0

All Replies (4)

more options

HI, sorry to hear that. Unfortunately we Support Volunteers do not have that information nor does any one else except you. If you loose your passwords and account info it is lost. You can make another account with another email address.

Sorry.

more options

Chosen Solution

Do you still have the password of the Firefox account?

In case of issues try to log in to the Firefox account via this website.

If you can't access the settings page where you can disable 2FA then try a password reset.

more options

Thanks for help.

I registered new account... It's impossible login to account without 2FA or backup codes...

more options

hi i have the same problem but i have a backup code but it was not works as expected i reset the password but i can't create a key