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No sound in Firefox only

Posted

Since Firefox Quantum 60, i have no sound in Firefox at all, also most videos don't play, except for WEBM & Ogg (But still no sound on either)

I have reinstalled flash 5 times to no avail. I have followed every support page i could find, did not fix it. I have started firefox in safemode, still no cigar, i have reset firefox completely with a fresh profile, still not fixed.

Yes, volume sliders are checked and are on full volume, but there is no audio output shown at all from firefox. I have disabled tracking protection, hardware acceleration, and everything there is to mess with in the general settings, still no sound. I have also set the all sandbox.content.levels to 0 or 1 as a test, which unfortunately did not fix the issue either.

I'm using Windows 7 x64

Console errors: Youtube: No decoders for some of the requested formats: video/webm; codecs="vp09.02.51.10.01.09.16.09", video/mp4; codecs="avc1.42001E mp4a.40.2", video/mp4; codecs="avc1.4d4015", video/mp4; codecs="avc1.4d401e", video/mp4; codecs="avc1.4d401f", video/mp4; codecs="avc1.4d401f", video/mp4; codecs="avc1.640028", audio/mp4; codecs="mp4a.40.2", video/mp4; codecs="avc1.4d400c"

Soundcloud: No decoders for some of the requested formats: audio/mpeg, audio/mpeg, audio/mp4; codecs="mp3", audio/ogg; codecs="opus", audio/mpeg, audio/mpeg, audio/mp4; codecs="mp3", audio/ogg; codecs="opus", audio/mpeg, audio/mpeg, audio/mp4; codecs="mp3", audio/ogg; codecs="opus"

Since Firefox Quantum 60, i have no sound in Firefox at all, also most videos don't play, except for WEBM & Ogg (But still no sound on either) I have reinstalled flash 5 times to no avail. I have followed every support page i could find, did not fix it. I have started firefox in safemode, still no cigar, i have reset firefox completely with a fresh profile, still not fixed. Yes, volume sliders are checked and are on full volume, but there is no audio output shown at all from firefox. I have disabled tracking protection, hardware acceleration, and everything there is to mess with in the general settings, still no sound. I have also set the all sandbox.content.levels to 0 or 1 as a test, which unfortunately did not fix the issue either. I'm using Windows 7 x64 Console errors: Youtube: No decoders for some of the requested formats: video/webm; codecs="vp09.02.51.10.01.09.16.09", video/mp4; codecs="avc1.42001E mp4a.40.2", video/mp4; codecs="avc1.4d4015", video/mp4; codecs="avc1.4d401e", video/mp4; codecs="avc1.4d401f", video/mp4; codecs="avc1.4d401f", video/mp4; codecs="avc1.640028", audio/mp4; codecs="mp4a.40.2", video/mp4; codecs="avc1.4d400c" Soundcloud: No decoders for some of the requested formats: audio/mpeg, audio/mpeg, audio/mp4; codecs="mp3", audio/ogg; codecs="opus", audio/mpeg, audio/mpeg, audio/mp4; codecs="mp3", audio/ogg; codecs="opus", audio/mpeg, audio/mpeg, audio/mp4; codecs="mp3", audio/ogg; codecs="opus"

Additional System Details

Installed Plug-ins

  • Shockwave Flash 30.0 r0

Application

  • Firefox 61.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0
  • Support URL: https://support.mozilla.org/1/firefox/61.0.2/WINNT/en-GB/

Extensions

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  • Decentraleyes 2.0.6 (jid1-BoFifL9Vbdl2zQ@jetpack)
  • Google search link fix 1.6.7 (jid0-XWJxt5VvCXkKzQK99PhZqAn7Xbg@jetpack)
  • Google Translator for Firefox 3.0.3.1 (translator@zoli.bod)
  • Greasemonkey 4.6 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • HTTPS Everywhere 2018.6.21 (https-everywhere@eff.org)
  • IDM Integration Module 6.28.10 (mozilla_cc3@internetdownloadmanager.com)
  • MyJDownloader Browser Extension 3.2.32 (jid1-OY8Xu5BsKZQa6A@jetpack)
  • Reload in address bar 1.3 ({e1ed7a80-7c11-4f7e-968b-79b551a0067f})
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  • Video Blocker 6.3.1 (jid1-3OQ5HY7YsLBV7Q@jetpack)
  • Video DownloadHelper 7.3.5 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
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  • cliget 2.0.0 (cliget@zaidabdulla.com) (Inactive)
  • Element Hiding Helper for Adblock Plus 1.4 (elemhidehelper@adblockplus.org) (Inactive)
  • Menu Wizard 5.10 (s3menu@wizard) (Inactive)
  • Privatkopiera 0.1.8 (privatkopiera@firefox.stefansundin.com) (Inactive)
  • Redirect Control 0.1.3 (redirectcontrol@hjgwmvya) (Inactive)
  • Self-Destructing Cookies 0.4.12 (jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack) (Inactive)
  • Session Manager 0.8.1.13 ({1280606b-2510-4fe0-97ef-9b5a22eafe30}) (Inactive)
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Javascript

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Graphics

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  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (AMD Radeon (TM) R9 390 Series Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.fcbca0e873c3)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b153) EGL_VERSION: 1.4 (ANGLE 2.1.0.fcbca0e873c3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Shadow110 1072 solutions 14836 answers

Hi, Flash has nothing to do with most Sound and Video now as it is HTML5

Do you have a Check Mark in the Box to allow playing DRM Content ? DRM Rights Management in Options - General the page that opens

Is WIldvine installed in Plug-ins ( go to Add-ons then plugins) ?

VIDEO AUDIO

Hi, Flash has nothing to do with most Sound and Video now as it is HTML5 Do you have a Check Mark in the Box to allow playing DRM Content ? DRM Rights Management in Options - General the page that opens Is WIldvine installed in Plug-ins ( go to Add-ons then plugins) ? VIDEO AUDIO *https://support.google.com/youtube/topic/3014746 - Youtube *https://www.youtube.com/html5/ - Can you support HTML5 *https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues *https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox *https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows
Shadow110 1072 solutions 14836 answers

SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

SAFE MODE *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes In Firefox Safe mode these changes are effective: *all extensions are disabled (about:addons) *default theme is used (no persona) *userChrome.css and userContent.css are ignored (chrome folder) *default toolbar layout is used (file: localstore-safe.rdf) *Javascript JIT compilers are disabled (prefs: javascript.options.*jit) *hardware acceleration is disabled (Options > Advanced > General) *plugins are not affected *preferences are not affected TEST'''''''''is issue still there ?

Question owner

Yes i forgot to add that i also cannot play any flash videos, or use any flash content at all for that matter in addition to the missing sound, but maybe that should be another topic.

I have added screenshots of the Youtube test, and it shows H.264 & MSE & H.264 as faulty. The rest are also checked, and widewine is installed and always activated.

And yes i have both tried to run safe mode, and doing a complete refresh, with a new profile.. also did a complete reinstall of firefox to a different location, and also with a fresh profile... still no luck.

Yes i forgot to add that i also cannot play any flash videos, or use any flash content at all for that matter in addition to the missing sound, but maybe that should be another topic. I have added screenshots of the Youtube test, and it shows H.264 & MSE & H.264 as faulty. The rest are also checked, and widewine is installed and always activated. And yes i have both tried to run safe mode, and doing a complete refresh, with a new profile.. also did a complete reinstall of firefox to a different location, and also with a fresh profile... still no luck.

Modified by Hadong

Question owner

Anyone ? It's been months now, please help me get Firefox back. Chrome is so damn slow, and crashing all the time.

Anyone ? It's been months now, please help me get Firefox back. Chrome is so damn slow, and crashing all the time.
Shadow110 1072 solutions 14836 answers

Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: Delete your Cookies and Cache and TEST.

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: Delete your Cookies and Cache and TEST. *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then *https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles If is your Profile : *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Question owner

Thanks, but i already stated in my prior comment above, that i have done a complete refresh/reset, and a new profile to no avail, and in addition to a full re-install, and install to another location, with yet another new profile.

My cookies and cache have always been cleared on exit.

Anyone ? Please!

Thanks, but i already stated in my prior comment above, that i have done a complete refresh/reset, and a new profile to no avail, and in addition to a full re-install, and install to another location, with yet another new profile. My cookies and cache have always been cleared on exit. Anyone ? Please!

Modified by Hadong

Question owner

No one can help ?

No one can help ?

Question owner

Unable to display map: browser does not support WebGL

Bump

Unable to display map: browser does not support WebGL Bump
McCoy
  • Top 10 Contributor
534 solutions 5035 answers

Hadong said

Unable to display map: browser does not support WebGL Bump

I've called for help - hang in there  !

''Hadong [[#answer-1146997|said]]'' <blockquote> Unable to display map: browser does not support WebGL Bump </blockquote> I've called for help - hang in there !
jscher2000
  • Top 10 Contributor
8693 solutions 71065 answers

Hadong said

I have added screenshots of the Youtube test, and it shows H.264 & MSE & H.264 as faulty. The rest are also checked, and widewine is installed and always activated.

If after a Refresh Firefox cannot handle MPEG-encoded media, please check: Fix video and audio playback problems on Firefox for Windows.

Hadong said

Unable to display map: browser does not support WebGL

What site is that on? Please check: Upgrade your graphics drivers to use hardware acceleration and WebGL.

Also: If a site is generally known to work in Firefox, these are general suggestions to try when it stops working normally:

Double-check content blockers: Firefox's Tracking Protection feature and extensions that counter ads and tracking may break websites that weren't built to operate normally without the blocked components.

Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: What happened to Tracking Protection?.

Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site.

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "Clear Cookies and Site Data"
  • (menu bar) Tools > Page Info > Security > "Clear Cookies and Site Data"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "Clear Cookies and Site Data" button

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page. Does that help?

''Hadong [[#answer-1143209|said]]'' <blockquote>I have added screenshots of the Youtube test, and it shows H.264 & MSE & H.264 as faulty. The rest are also checked, and widewine is installed and always activated. </blockquote> If after a Refresh Firefox cannot handle MPEG-encoded media, please check: [[Fix video and audio playback problems on Firefox for Windows]]. ''Hadong [[#answer-1146997|said]]'' <blockquote> Unable to display map: browser does not support WebGL </blockquote> What site is that on? Please check: [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]. Also: If a site is generally known to work in Firefox, these are general suggestions to try when it stops working normally: '''Double-check content blockers:''' Firefox's Tracking Protection feature and extensions that counter ads and tracking may break websites that weren't built to operate normally without the blocked components. Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: [[Tracking Protection]]. Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site. '''Cache and Cookies:''' When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (1) Clear Firefox's Cache See: [[How to clear the Firefox cache]] If you have a large hard drive, this might take a few minutes. (2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either: * right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "Clear Cookies and Site Data" * (menu bar) Tools > Page Info > Security > "Clear Cookies and Site Data" * click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "Clear Cookies and Site Data" button In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites. Then try reloading the page. Does that help?