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Cannot access to "My Shots" from Firefox Screenshoot tool

  • 3 replies
  • 1 has this problem
  • 22 views
  • Last reply by Hakka

Hakka
Hakka
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Recently I noticed that I cannot have access to my saves shots. I can use the tool to take a screenshot and I can download and delete the shot just fine as long as the tab of the single shot is open, but whenever I try to access to the "My Shot" page, the blue bar gets stuck on loadin, but no thumbnail ever show up. Usually I wouldn't mind, but I had stored few screenshots/backup of a train ticket I bought online, shots that feature my personal data; also, I changed the "expire date" of those shots to "never", so their likely to never be deleted?

Is there a way to get access to those shots so to delete them forever?


Just to make some tests and find out where the issue could lay, I created another profile in which I copy/pasted my "original" screenshot folder (browser-extension-data -> screenshot@mozilla.org) and the loading still stuck. If I delete the above folder (so the Screenshot tool gets a "clean start" with another storage.js), then everything works and stores new screenshots as it should. I gather the issue is with the data stored in the storage.js)? Is there a way to use the "registrationInfo" included in the file to get access to the files?

Recently I noticed that I cannot have access to my saves shots. I can use the tool to take a screenshot and I can download and delete the shot just fine as long as the tab of the single shot is open, but whenever I try to access to the "My Shot" page, the blue bar gets stuck on loadin, but no thumbnail ever show up. Usually I wouldn't mind, but I had stored few screenshots/backup of a train ticket I bought online, shots that feature my personal data; also, I changed the "expire date" of those shots to "never", so their likely to never be deleted? Is there a way to get access to those shots so to delete them forever? Just to make some tests and find out where the issue could lay, I created another profile in which I copy/pasted my "original" screenshot folder (browser-extension-data -> screenshot@mozilla.org) and the loading still stuck. If I delete the above folder (so the Screenshot tool gets a "clean start" with another storage.js), then everything works and stores new screenshots as it should. I gather the issue is with the data stored in the storage.js)? Is there a way to use the "registrationInfo" included in the file to get access to the files?

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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Please see this support page for the Firefox Screenshots built-in extension. https://support.mozilla.org/en-US/kb/firefox-screenshots

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It is usually better to save the screenshot locally by clicking the Download icon (down pointing arrow). This saves the screenshot to the default download folder on your computer and is better suites for sensitive data and data that you do not want/need to share. I think that there is also screenshot data (id) stored as part of the prefs (about:config and prefs.js).

Note that there is an extensions.screenshots.upload-disabled pref on the about:config page.

Hakka
Hakka Question owner
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Cor-el, I did save them on my PC but, since I'm overly anxious, I decided to keep a further copy on the "My shoots" as well "just in case" until it came the day I left (and used that train tickets), and it now irks me that I cannot remove them from wherever server are saved, that's it. :)