52.8.0 crashes @ __RtlUserThreadStart | _RtlUserThreadStart. Win10. No crash started in safe mode. SOLVED caused by Microsoft version of Smart Card driver
Since last Version 52.8.0, first offered to channel users on May 18, 2018 I get crashes all the times, impossible use anymore TB!
Modified by Wayne Mery
Chosen solution
From the bug report ...
"I updated Athena drivers for ID Protect Monitor and now Thunderbird crashes seems are gone. ... I downloaded from the following page the Windows driver 6.44.10 (section "ACTALIS" in the drivers table) http://sistemats1.sanita.finanze.it/wps/content/portale_tessera_sanitaria/sts_sanita/home/il+cittadino+e+la+tessera/come+si+attiva+la+cns/elenco+driver+tscns "
Read this answer in context 👍 1All Replies (20)
And the crash ids you have submitted so we can have a look at them?
See https://support.mozilla.org/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
Matt said
And the crash ids you have submitted so we can have a look at them? See https://support.mozilla.org/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
Sure! Here it is:
AdapterDeviceID: 0x1616 AdapterDriverVersion: 20.19.15.4963 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: gContactSync%40pirules.net:2.0.13,%7Ba62ef8ec-5fdc-40c2-873c-223b8a6925cc%7D:3.3,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:5.4.8,NuvolaTB%40paenglab.ch:1.46,ca%40dictionaries.addons.mozilla.org:3.0.1,de-DE%40dictionaries.addons.mozilla.org:2.0.6,it-IT%40dictionaries.addons.mozilla.org:5.0.0,es-es%40dictionaries.addons.mozilla.org:2.3,%7B6e5104b6-3c42-11e7-a919-92ebcb67fe33%7D:53.0,marcoagpinto%40mail.telepac.pt:2.60,fr-dicollecte%40dictionaries.addons.mozilla.org:6.3,%7B847b3a00-7ab1-11d4-8f02-006008948af5%7D:2.0.4 AvailablePageFile: 14640148480 AvailablePhysicalMemory: 11903459328 AvailableVirtualMemory: 3152818176 BIOS_Manufacturer: Insyde BlockedDllList: BreakpadReserveAddress: 50987008 BreakpadReserveSize: 67108864 BuildID: 20180516145259 CPUMicrocodeVersion: 0x25 ContentSandboxCapable: 1 ContentSandboxLevel: 0 CrashTime: 1526890664 EMCheckCompatibility: true Email: passegua@gmail.com EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: D3D11 layers disabled due to a prior crash. (t=15.4716) InstallTime: 1526719947 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 00000000, AdapterDriverVersion: 20.19.15.4963 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x139a, AdapterSubsysID2: 00000000, AdapterDriverVersion2: 24.21.13.9764FP(D00-L1000-W00001000-T0000) DWrite? DWrite+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 37907 StartupCrash: 0 StartupTime: 1526890495 SystemMemoryUsePercentage: 30 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20180516145259","version":"52.8.0","vendor":null,"platformVersion":"52.8.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16299,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":2394,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"it-IT","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":17134,"windowsUBR":48,"installYear":2018},"hdd":{"profile":{"model":"ST2000LM003 HN-M201RAD","revision":"2BC10001"},"binary":{"model":"ST2000LM003 HN-M201RAD","revision":"2BC10001"},"system":{"model":"ST2000LM003 HN-M201RAD","revision":"2BC10001"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"00000000","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"20.19.15.4963","driverDate":"2-21-2018","GPUActive":true},{"description":"NVIDIA GeForce GTX 950M","vendorID":"0x10de","deviceID":"0x139a","subsysID":"00000000","RAM":4096,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumd.dll","driverVersion":"24.21.13.9764","driverDate":"5-7-2018","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"crashed_on_startup"},"d2d":{"status":"crashed_on_startup","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unknown","telemetryEnabled":true,"locale":"it","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.zoom.full":true,"gfx.direct2d.disabled":false,"layers.acceleration.disabled":false},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":16716},"addons":{"activeAddons":{"gContactSync@pirules.net":{"blocklisted":false,"description":"Estensione per sincronizzare i contatti di Google con Thunderbird.","name":"gContactSync","userDisabled":false,"appDisabled":false,"version":"2.0.13","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16050,"updateDay":17539,"isSystem":false},"{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}":{"blocklisted":false,"description":"Permette l'accesso bidirezionale a Google Calendar","name":"Provider per Google Calendar","userDisabled":false,"appDisabled":false,"version":"3.3","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17256,"updateDay":17539,"isSystem":false},"{6e5104b6-3c42-11e7-a919-92ebcb67fe33}":{"blocklisted":false,"description":null,"name":"Theme Font & Size Changer (no expire)","userDisabled":false,"appDisabled":false,"version":"53.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17631,"updateDay":17631,"isSystem":false},"{847b3a00-7ab1-11d4-8f02-006008948af5}":{"blocklisted":false,"description":"OpenPGP message encryption and authentication","name":"Enigmail","userDisabled":false,"appDisabled":false,"version":"2.0.4","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":15700,"updateDay":17668,"isSystem":false},"{e2fda1a4-762b-4020-b5ad-a41df1933103}":{"blocklisted":false,"description":"Un calendario e pianificazione attività integrati per il proprio programma di posta","name":"Lightning","userDisabled":false,"appDisabled":false,"version":"5.4.8","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17256,"updateDay":17670,"isSystem":false}},"theme":{"id":"NuvolaTB@paenglab.ch","blocklisted":false,"description":"Theme based on the Nuvola icon set.","name":"Nuvola","userDisabled":false,"appDisabled":false,"version":"1.46","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16907,"updateDay":17667},"activePlugins":[{"name":"Shockwave Flash","version":"27.0.0.183","description":"Shockwave Flash 27.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17464}],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: Nuvola Throttleable: 1 TotalPageFile: 20178153472 TotalPhysicalMemory: 17091145728 TotalVirtualMemory: 4294836224 URL: UptimeTS: 402.796583843 Vendor: Version: 52.8.0 Winsock_LSP: AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 Provider di servizi TCPv6 RSVP : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Provider di servizi TCP RSVP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Provider di servizi UDPv6 RSVP : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Provider di servizi UDP RSVP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 3972523d-2af1-11d1-b655-00805f3642cc
useragent_locale: it
Questa segnalazione contiene anche informazioni relative allo stato dell’applicazione al momento del blocco.
Crash id's, not the raw source of a submitted or unsubmitted crash reports.
To quote the link you reposted Viewing crash reports
Skip to Viewing reports outside of Thunderbird if you can't start Thunderbird. If you can start Thunderbird, to view your crash reports:
In Thunderbird, open Troubleshooting Information from the Help menu, and go to the "Crash Reports" section. (If you do not see Crash Reports, install the ViewAbout add-on into Thunderbird, and restart. Then do View > ViewAbout > about:crashes.) Crashes are listed by date and time. If a crash was successfully submitted to the crash database, the crash report ID is shown, starting with the characters "bp-". Numbers which do not start with "bp-" have not been submitted. Click the number to submit the crash report. If you are receiving help in a bug or support forum, please give them your crash report ID(s) as a text string, not a screenshot. Click on a report ID to view the report. The report lists related bug reports, where you can click on the bug number and offer additional information about your crash in the bug report. If no bug reports are listed, please create one by clicking "Report this bug". . Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
Modified by Matt
Matt said
Crash id's, not the raw source of a submitted or unsubmitted crash reports. To quote the link you reposted Viewing crash reports Skip to Viewing reports outside of Thunderbird if you can't start Thunderbird. If you can start Thunderbird, to view your crash reports: In Thunderbird, open Troubleshooting Information from the Help menu, and go to the "Crash Reports" section. (If you do not see Crash Reports, install the ViewAbout add-on into Thunderbird, and restart. Then do View > ViewAbout > about:crashes.) Crashes are listed by date and time. If a crash was successfully submitted to the crash database, the crash report ID is shown, starting with the characters "bp-". Numbers which do not start with "bp-" have not been submitted. Click the number to submit the crash report. If you are receiving help in a bug or support forum, please give them your crash report ID(s) as a text string, not a screenshot. Click on a report ID to view the report. The report lists related bug reports, where you can click on the bug number and offer additional information about your crash in the bug report. If no bug reports are listed, please create one by clicking "Report this bug". . Please add the troubleshooting information to your post To find the Troubleshooting information:Please also add the result of these troubleshooting steps to your post
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
1) I sent crash report log but the log is too big to send here and I can attach only images not text files. 2) The Link to the bp-b59e2162-876f-47d4-b34a-3e3590180521 is here: https://crash-stats.mozilla.com/report/index/bp-b59e2162-876f-47d4-b34a-3e3590180521 3) If I run in safe mode apparently TB doesn't crash. If you ned more info please ask, I run Windows 10 64 bit ver 1803 build SO 17134.48
Crash Log 1-100
Informazioni di base
Nome: Thunderbird Versione: 52.8.0 User agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.8.0 Cartella del profilo: Apri cartella
(disco locale) ID di build dell'applicazione: 20180516145259 Plugin attivi: about:plugins Configurazione build: about:buildconfig Utilizzo memoria: about:memory Profili: about:profiles
Account di posta e news
account1:
INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, , (pop3) pop3s.aruba.it:995, SSL, passwordCleartext
OUTGOING: , smtps.aruba.it:465, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (imap) imap.istruzione.it:143, plain, passwordCleartext
OUTGOING: , smtp.istruzione.it:25, plain, passwordCleartext, true
account6:
INCOMING: account6, , (pop3) pop3s.aruba.it:995, SSL, passwordCleartext
OUTGOING: , smtps.aruba.it:465, SSL, passwordCleartext, true
account7:
INCOMING: account7, , (pop3) pop3s.aruba.it:995, SSL, passwordCleartext
OUTGOING: , smtps.aruba.it:465, SSL, passwordCleartext, true
account10:
INCOMING: account10, , (pop3) pop.fastwebnet.it:110, plain, secure
OUTGOING: , smtp.fastwebnet.it:587, alwaysSTARTTLS, passwordCleartext, true
account11:
INCOMING: account11, , (pop3) pop3s.aruba.it:995, SSL, passwordCleartext
OUTGOING: , smtps.aruba.it:465, SSL, passwordCleartext, true
account14:
INCOMING: account14, , (pop3) pop3s.pec.aruba.it:995, SSL, passwordCleartext
OUTGOING: , smtps.pec.aruba.it:465, SSL, passwordCleartext, true
account15:
INCOMING: account15, , (nntp) nntp.aioe.org:119, plain, passwordCleartext
OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account16:
INCOMING: account16, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account19:
INCOMING: account19, , (pop3) pop3s.aruba.it:995, SSL, passwordCleartext
OUTGOING: , smtps.aruba.it:465, SSL, passwordCleartext, true
account21:
INCOMING: account21, , (pop3) pop3s.pec.aruba.it:995, SSL, passwordCleartext
OUTGOING: , smtps.pec.aruba.it:465, SSL, passwordCleartext, true
account26:
INCOMING: account26, , (pop3) imap.googlemail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account28:
INCOMING: account28, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: , smtps.aruba.it:465, SSL, passwordCleartext, true
Segnalazioni di arresto anomalo https://crash-stats.mozilla.com/report/index/bp-b59e2162-876f-47d4-b34a-3e3590180521 (21/05/2018) https://crash-stats.mozilla.com/report/index/bp-f504be5c-4f39-42a8-a951-2032f0180521 (21/05/2018) https://crash-stats.mozilla.com/report/index/bp-94f39ebe-6455-4ffb-99a9-b509d0180521 (21/05/2018) https://crash-stats.mozilla.com/report/index/bp-7ab36ca6-c620-42bd-94fe-0797b0180521 (21/05/2018) https://crash-stats.mozilla.com/report/index/bp-9e1de7bf-42d8-4119-b5a6-67b430180521 (21/05/2018)
Estensioni
gContactSync, 2.0.13, true, gContactSync@pirules.net
Lightning, 5.4.8, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Provider per Google Calendar, 3.3, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Theme Font & Size Changer (no expire), 53.0, true, {6e5104b6-3c42-11e7-a919-92ebcb67fe33}
Preferenze importanti modificate
Nome: Valore
accessibility.lastLoadDate: 1491081384
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
Crash Log 101-200
browser.cache.memory.capacity: 30720
browser.zoom.full: true
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 52.8.0
font.default.x-western: serif
font.internaluseonly.changed: true
font.language.group: x-unicode
font.minimum-size.th: 0
font.minimum-size.tr: 0
font.minimum-size.Util.elm: 0
font.minimum-size.x-baltic: 0
font.minimum-size.x-central-euro: 0
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Verdana
font.name.monospace.x-western: Verdana
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Verdana
font.name.sans-serif.x-western: Verdana
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Verdana
font.name.serif.x-western: Verdana
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 22
font.size.fixed.x-western: 22
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 22
font.size.variable.x-western: 22
gfx.crash-guard.d3d11layers.appVersion: 52.8.0
gfx.crash-guard.d3d11layers.deviceID: 0x1616
gfx.crash-guard.d3d11layers.driverVersion: 20.19.15.4963
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.appVersion: 45.0
gfx.crash-guard.glcontext.deviceID: 0x1616
gfx.crash-guard.glcontext.driverVersion: 20.19.15.4360
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.d3d11layers: 3
gfx.crash-guard.status.glcontext: 2
gfx.direct2d.disabled: false
gfx.direct3d.last_used_feature_level_idx: 0
layers.acceleration.disabled: false
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mail.winsearch.global_reindex_time: 1356515882
mailnews.database.global.datastore.id: 003607b7-7b3a-4f9f-8661-545e74b27c0
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"3"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":false…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"3"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1526220118
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
print.print_printer: Canon Bubble-Jet BJC-6200
print.printer_Canon_Bubble-Jet_BJC-6200.print_bgcolor: false
print.printer_Canon_Bubble-Jet_BJC-6200.print_bgimages: false
print.printer_Canon_Bubble-Jet_BJC-6200.print_command:
print.printer_Canon_Bubble-Jet_BJC-6200.print_downloadfonts: false
print.printer_Canon_Bubble-Jet_BJC-6200.print_edge_bottom: 0
print.printer_Canon_Bubble-Jet_BJC-6200.print_edge_left: 0
print.printer_Canon_Bubble-Jet_BJC-6200.print_edge_right: 0
print.printer_Canon_Bubble-Jet_BJC-6200.print_edge_top: 0
print.printer_Canon_Bubble-Jet_BJC-6200.print_evenpages: true
print.printer_Canon_Bubble-Jet_BJC-6200.print_footercenter:
print.printer_Canon_Bubble-Jet_BJC-6200.print_footerleft: &PT
print.printer_Canon_Bubble-Jet_BJC-6200.print_footerright: &D
print.printer_Canon_Bubble-Jet_BJC-6200.print_headercenter:
print.printer_Canon_Bubble-Jet_BJC-6200.print_headerleft: &T
print.printer_Canon_Bubble-Jet_BJC-6200.print_headerright: &U
print.printer_Canon_Bubble-Jet_BJC-6200.print_in_color: true
print.printer_Canon_Bubble-Jet_BJC-6200.print_margin_bottom: 0.5
print.printer_Canon_Bubble-Jet_BJC-6200.print_margin_left: 0.5
print.printer_Canon_Bubble-Jet_BJC-6200.print_margin_right: 0.5
print.printer_Canon_Bubble-Jet_BJC-6200.print_margin_top: 0.5
print.printer_Canon_Bubble-Jet_BJC-6200.print_oddpages: true
print.printer_Canon_Bubble-Jet_BJC-6200.print_orientation: 0
Crash Log 201-300
print.printer_Canon_Bubble-Jet_BJC-6200.print_page_delay: 50
print.printer_Canon_Bubble-Jet_BJC-6200.print_paper_data: 9
print.printer_Canon_Bubble-Jet_BJC-6200.print_paper_height: 11,00
print.printer_Canon_Bubble-Jet_BJC-6200.print_paper_size_type: 0
print.printer_Canon_Bubble-Jet_BJC-6200.print_paper_size_unit: 1
print.printer_Canon_Bubble-Jet_BJC-6200.print_paper_width: 8,50
print.printer_Canon_Bubble-Jet_BJC-6200.print_reversed: false
print.printer_Canon_Bubble-Jet_BJC-6200.print_scaling: 1,00
print.printer_Canon_Bubble-Jet_BJC-6200.print_shrink_to_fit: true
print.printer_Canon_Bubble-Jet_BJC-6200.print_to_file: false
print.printer_Canon_Bubble-Jet_BJC-6200.print_unwriteable_margin_bottom: 0
print.printer_Canon_Bubble-Jet_BJC-6200.print_unwriteable_margin_left: 0
print.printer_Canon_Bubble-Jet_BJC-6200.print_unwriteable_margin_right: 0
print.printer_Canon_Bubble-Jet_BJC-6200.print_unwriteable_margin_top: 0
print.printer_Lexmark_3500-4500_Series.print_bgcolor: false
print.printer_Lexmark_3500-4500_Series.print_bgimages: false
print.printer_Lexmark_3500-4500_Series.print_colorspace:
print.printer_Lexmark_3500-4500_Series.print_command:
print.printer_Lexmark_3500-4500_Series.print_downloadfonts: false
print.printer_Lexmark_3500-4500_Series.print_duplex: 1515870810
print.printer_Lexmark_3500-4500_Series.print_edge_bottom: 0
print.printer_Lexmark_3500-4500_Series.print_edge_left: 0
print.printer_Lexmark_3500-4500_Series.print_edge_right: 0
print.printer_Lexmark_3500-4500_Series.print_edge_top: 0
print.printer_Lexmark_3500-4500_Series.print_evenpages: true
print.printer_Lexmark_3500-4500_Series.print_footercenter:
print.printer_Lexmark_3500-4500_Series.print_footerleft: &PT
print.printer_Lexmark_3500-4500_Series.print_footerright: &D
print.printer_Lexmark_3500-4500_Series.print_headercenter:
print.printer_Lexmark_3500-4500_Series.print_headerleft: &T
print.printer_Lexmark_3500-4500_Series.print_headerright: &U
print.printer_Lexmark_3500-4500_Series.print_in_color: true
print.printer_Lexmark_3500-4500_Series.print_margin_bottom: 0.5
print.printer_Lexmark_3500-4500_Series.print_margin_left: 0.5
print.printer_Lexmark_3500-4500_Series.print_margin_right: 0.5
print.printer_Lexmark_3500-4500_Series.print_margin_top: 0.5
print.printer_Lexmark_3500-4500_Series.print_oddpages: true
print.printer_Lexmark_3500-4500_Series.print_orientation: 0
print.printer_Lexmark_3500-4500_Series.print_page_delay: 50
print.printer_Lexmark_3500-4500_Series.print_paper_data: 9
print.printer_Lexmark_3500-4500_Series.print_paper_height: 11,00
print.printer_Lexmark_3500-4500_Series.print_paper_name:
print.printer_Lexmark_3500-4500_Series.print_paper_size_type: 0
print.printer_Lexmark_3500-4500_Series.print_paper_size_unit: 1
print.printer_Lexmark_3500-4500_Series.print_paper_width: 8,50
print.printer_Lexmark_3500-4500_Series.print_plex_name:
print.printer_Lexmark_3500-4500_Series.print_resolution: 1515870810
print.printer_Lexmark_3500-4500_Series.print_resolution_name:
print.printer_Lexmark_3500-4500_Series.print_reversed: false
print.printer_Lexmark_3500-4500_Series.print_scaling: 0,52
print.printer_Lexmark_3500-4500_Series.print_shrink_to_fit: false
print.printer_Lexmark_3500-4500_Series.print_to_file: false
print.printer_Lexmark_3500-4500_Series.print_unwriteable_margin_bottom: 0
print.printer_Lexmark_3500-4500_Series.print_unwriteable_margin_left: 0
print.printer_Lexmark_3500-4500_Series.print_unwriteable_margin_right: 0
print.printer_Lexmark_3500-4500_Series.print_unwriteable_margin_top: 0
security.crl.autoupdate.dayCnt.http://www.cacert.org: 1
security.crl.autoupdate.enable.http://www.cacert.org: true
security.crl.autoupdate.errCount.http://www.cacert.org: 0
security.crl.autoupdate.errDetail.http://www.cacert.org: Il download del CRL non è riuscito a causa di problemi di rete.
security.crl.autoupdate.freqCnt.http://www.cacert.org: 1
security.crl.autoupdate.nextInstant.http://www.cacert.org: 1383243216000000
security.crl.autoupdate.timingType.http://www.cacert.org: 1
security.crl.autoupdate.url.http://www.cacert.org: https://crl.cacert.org/revoke.crl
security.disable_button.openCertManager: false
security.disable_button.openDeviceManager: false
security.OCSP.disable_button.managecrl: false
security.OCSP.require: true
security.sandbox.content.tempDirSuffix: {032ef7e6-539c-4ed3-b839-935a1471f0a4}
Grafica
GPU #1
Descrizione: Intel(R) HD Graphics 5500
ID produttore: 0x8086
ID dispositivo: 0x1616
RAM: Unknown
Driver: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Versione driver: 20.19.15.4963
Data aggiornamento driver: 2-21-2018
GPU #2
Descrizione: NVIDIA GeForce GTX 950M
ID produttore: 0x10de
ID dispositivo: 0x139a
RAM: 4096
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumd.dll
Versione driver: 24.21.13.9764
Data aggiornamento driver: 5-7-2018
Features
Direct2D: false
DirectWrite: true (10.0.17134.1)
Parametri ClearType: Gamma: 2,2 Pixel Structure: BGR ClearType Level: 100 Enhanced Contrast: 200
Rendering WebGL: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
Crash Log 301-335
(#0) Error: D3D11 layers disabled due to a prior crash.
JavaScript
GC incrementale: 1
Accessibilità
Attivato: 0 Impedisci accessibilità: 0
Versioni librerie
Versione minima prevista
Versione in uso
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
We really only care about the crash ID. Crash signature is @ __RtlUserThreadStart | _RtlUserThreadStart. we're seeing a ton of these for version 52.8.0
Can you take a few minutes and determine which addon is causing the crash?
If you havent identified a likely suspect, the quickest way to narrow it down is disable/enable half the addons at a time, and repeat.
I see 13 crashes :)
So far I removed Enigmail that was buggy. I am waiting for the next crash...
FWIW, all the crashes of this variety are on Windows 10.
And the vast majority are users with Italizian locale of Thunderbird installed
then I learnt how remove all old printer settings, resetting config to default they are gone so far no crash yet...
Here we are:
https://crash-stats.mozilla.com/report/index/83dde74e-908a-4bfb-a93b-c81cb0180521
this is the last crash.
You should find it is caused by one of your addons
I disabled ALL add ons but still crashes!!! Now I keep safe mode waiting for next crash?
This is the last crash log with ALL add ons DISABLED:
https://crash-stats.mozilla.com/report/index/2710f502-e704-4718-bc15-c1ab50180521
Start *Windows'* safe mode with networking enabled - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
same problem?
Do you use Athena Smartcard ?