X
Tap here to go to the mobile version of the site.

Support Forum

52.8.0 crashes @ __RtlUserThreadStart | _RtlUserThreadStart. Win10. No crash started in safe mode. SOLVED caused by Microsoft version of Smart Card driver

Posted

Since last Version 52.8.0, first offered to channel users on May 18, 2018 I get crashes all the times, impossible use anymore TB!

Since last Version 52.8.0, first offered to channel users on May 18, 2018 I get crashes all the times, impossible use anymore TB!
Attached screenshots

Modified by Wayne Mery

Chosen solution

From the bug report ...

"I updated Athena drivers for ID Protect Monitor and now Thunderbird crashes seems are gone. ... I downloaded from the following page the Windows driver 6.44.10 (section "ACTALIS" in the drivers table) http://sistemats1.sanita.finanze.it/wps/content/portale_tessera_sanitaria/sts_sanita/home/il+cittadino+e+la+tessera/come+si+attiva+la+cns/elenco+driver+tscns "

Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.170 Safari/537.36 OPR/53.0.2907.57

More Information

Matt
  • Top 10 Contributor
  • Moderator
3391 solutions 23491 answers

And the crash ids you have submitted so we can have a look at them?

See https://support.mozilla.org/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

And the crash ids you have submitted so we can have a look at them? See https://support.mozilla.org/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Question owner

Matt said

And the crash ids you have submitted so we can have a look at them? See https://support.mozilla.org/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Sure! Here it is:

AdapterDeviceID: 0x1616 AdapterDriverVersion: 20.19.15.4963 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: gContactSync%40pirules.net:2.0.13,%7Ba62ef8ec-5fdc-40c2-873c-223b8a6925cc%7D:3.3,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:5.4.8,NuvolaTB%40paenglab.ch:1.46,ca%40dictionaries.addons.mozilla.org:3.0.1,de-DE%40dictionaries.addons.mozilla.org:2.0.6,it-IT%40dictionaries.addons.mozilla.org:5.0.0,es-es%40dictionaries.addons.mozilla.org:2.3,%7B6e5104b6-3c42-11e7-a919-92ebcb67fe33%7D:53.0,marcoagpinto%40mail.telepac.pt:2.60,fr-dicollecte%40dictionaries.addons.mozilla.org:6.3,%7B847b3a00-7ab1-11d4-8f02-006008948af5%7D:2.0.4 AvailablePageFile: 14640148480 AvailablePhysicalMemory: 11903459328 AvailableVirtualMemory: 3152818176 BIOS_Manufacturer: Insyde BlockedDllList: BreakpadReserveAddress: 50987008 BreakpadReserveSize: 67108864 BuildID: 20180516145259 CPUMicrocodeVersion: 0x25 ContentSandboxCapable: 1 ContentSandboxLevel: 0 CrashTime: 1526890664 EMCheckCompatibility: true Email: passegua@gmail.com EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: D3D11 layers disabled due to a prior crash. (t=15.4716) InstallTime: 1526719947 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 00000000, AdapterDriverVersion: 20.19.15.4963 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x139a, AdapterSubsysID2: 00000000, AdapterDriverVersion2: 24.21.13.9764FP(D00-L1000-W00001000-T0000) DWrite? DWrite+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 37907 StartupCrash: 0 StartupTime: 1526890495 SystemMemoryUsePercentage: 30 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20180516145259","version":"52.8.0","vendor":null,"platformVersion":"52.8.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16299,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":2394,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"it-IT","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":17134,"windowsUBR":48,"installYear":2018},"hdd":{"profile":{"model":"ST2000LM003 HN-M201RAD","revision":"2BC10001"},"binary":{"model":"ST2000LM003 HN-M201RAD","revision":"2BC10001"},"system":{"model":"ST2000LM003 HN-M201RAD","revision":"2BC10001"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"00000000","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"20.19.15.4963","driverDate":"2-21-2018","GPUActive":true},{"description":"NVIDIA GeForce GTX 950M","vendorID":"0x10de","deviceID":"0x139a","subsysID":"00000000","RAM":4096,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumd.dll","driverVersion":"24.21.13.9764","driverDate":"5-7-2018","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"crashed_on_startup"},"d2d":{"status":"crashed_on_startup","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unknown","telemetryEnabled":true,"locale":"it","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.zoom.full":true,"gfx.direct2d.disabled":false,"layers.acceleration.disabled":false},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":16716},"addons":{"activeAddons":{"gContactSync@pirules.net":{"blocklisted":false,"description":"Estensione per sincronizzare i contatti di Google con Thunderbird.","name":"gContactSync","userDisabled":false,"appDisabled":false,"version":"2.0.13","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16050,"updateDay":17539,"isSystem":false},"{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}":{"blocklisted":false,"description":"Permette l'accesso bidirezionale a Google Calendar","name":"Provider per Google Calendar","userDisabled":false,"appDisabled":false,"version":"3.3","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17256,"updateDay":17539,"isSystem":false},"{6e5104b6-3c42-11e7-a919-92ebcb67fe33}":{"blocklisted":false,"description":null,"name":"Theme Font & Size Changer (no expire)","userDisabled":false,"appDisabled":false,"version":"53.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17631,"updateDay":17631,"isSystem":false},"{847b3a00-7ab1-11d4-8f02-006008948af5}":{"blocklisted":false,"description":"OpenPGP message encryption and authentication","name":"Enigmail","userDisabled":false,"appDisabled":false,"version":"2.0.4","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":15700,"updateDay":17668,"isSystem":false},"{e2fda1a4-762b-4020-b5ad-a41df1933103}":{"blocklisted":false,"description":"Un calendario e pianificazione attività integrati per il proprio programma di posta","name":"Lightning","userDisabled":false,"appDisabled":false,"version":"5.4.8","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17256,"updateDay":17670,"isSystem":false}},"theme":{"id":"NuvolaTB@paenglab.ch","blocklisted":false,"description":"Theme based on the Nuvola icon set.","name":"Nuvola","userDisabled":false,"appDisabled":false,"version":"1.46","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16907,"updateDay":17667},"activePlugins":[{"name":"Shockwave Flash","version":"27.0.0.183","description":"Shockwave Flash 27.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17464}],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: Nuvola Throttleable: 1 TotalPageFile: 20178153472 TotalPhysicalMemory: 17091145728 TotalVirtualMemory: 4294836224 URL: UptimeTS: 402.796583843 Vendor: Version: 52.8.0 Winsock_LSP: AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994

MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
Provider di servizi TCPv6 RSVP : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Provider di servizi TCP RSVP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Provider di servizi UDPv6 RSVP : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Provider di servizi UDP RSVP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 3972523d-2af1-11d1-b655-00805f3642cc

useragent_locale: it

Questa segnalazione contiene anche informazioni relative allo stato dell’applicazione al momento del blocco.

''Matt [[#answer-1113355|said]]'' <blockquote> And the crash ids you have submitted so we can have a look at them? See https://support.mozilla.org/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports </blockquote> Sure! Here it is: AdapterDeviceID: 0x1616 AdapterDriverVersion: 20.19.15.4963 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: gContactSync%40pirules.net:2.0.13,%7Ba62ef8ec-5fdc-40c2-873c-223b8a6925cc%7D:3.3,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:5.4.8,NuvolaTB%40paenglab.ch:1.46,ca%40dictionaries.addons.mozilla.org:3.0.1,de-DE%40dictionaries.addons.mozilla.org:2.0.6,it-IT%40dictionaries.addons.mozilla.org:5.0.0,es-es%40dictionaries.addons.mozilla.org:2.3,%7B6e5104b6-3c42-11e7-a919-92ebcb67fe33%7D:53.0,marcoagpinto%40mail.telepac.pt:2.60,fr-dicollecte%40dictionaries.addons.mozilla.org:6.3,%7B847b3a00-7ab1-11d4-8f02-006008948af5%7D:2.0.4 AvailablePageFile: 14640148480 AvailablePhysicalMemory: 11903459328 AvailableVirtualMemory: 3152818176 BIOS_Manufacturer: Insyde BlockedDllList: BreakpadReserveAddress: 50987008 BreakpadReserveSize: 67108864 BuildID: 20180516145259 CPUMicrocodeVersion: 0x25 ContentSandboxCapable: 1 ContentSandboxLevel: 0 CrashTime: 1526890664 EMCheckCompatibility: true Email: passegua@gmail.com EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: D3D11 layers disabled due to a prior crash. (t=15.4716) InstallTime: 1526719947 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 00000000, AdapterDriverVersion: 20.19.15.4963 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x139a, AdapterSubsysID2: 00000000, AdapterDriverVersion2: 24.21.13.9764FP(D00-L1000-W00001000-T0000) DWrite? DWrite+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 37907 StartupCrash: 0 StartupTime: 1526890495 SystemMemoryUsePercentage: 30 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20180516145259","version":"52.8.0","vendor":null,"platformVersion":"52.8.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16299,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":2394,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"it-IT","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":17134,"windowsUBR":48,"installYear":2018},"hdd":{"profile":{"model":"ST2000LM003 HN-M201RAD","revision":"2BC10001"},"binary":{"model":"ST2000LM003 HN-M201RAD","revision":"2BC10001"},"system":{"model":"ST2000LM003 HN-M201RAD","revision":"2BC10001"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"00000000","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"20.19.15.4963","driverDate":"2-21-2018","GPUActive":true},{"description":"NVIDIA GeForce GTX 950M","vendorID":"0x10de","deviceID":"0x139a","subsysID":"00000000","RAM":4096,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_4f3dae3d165792af\\nvldumd.dll","driverVersion":"24.21.13.9764","driverDate":"5-7-2018","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"crashed_on_startup"},"d2d":{"status":"crashed_on_startup","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unknown","telemetryEnabled":true,"locale":"it","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.zoom.full":true,"gfx.direct2d.disabled":false,"layers.acceleration.disabled":false},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":16716},"addons":{"activeAddons":{"gContactSync@pirules.net":{"blocklisted":false,"description":"Estensione per sincronizzare i contatti di Google con Thunderbird.","name":"gContactSync","userDisabled":false,"appDisabled":false,"version":"2.0.13","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16050,"updateDay":17539,"isSystem":false},"{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}":{"blocklisted":false,"description":"Permette l'accesso bidirezionale a Google Calendar","name":"Provider per Google Calendar","userDisabled":false,"appDisabled":false,"version":"3.3","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17256,"updateDay":17539,"isSystem":false},"{6e5104b6-3c42-11e7-a919-92ebcb67fe33}":{"blocklisted":false,"description":null,"name":"Theme Font & Size Changer (no expire)","userDisabled":false,"appDisabled":false,"version":"53.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17631,"updateDay":17631,"isSystem":false},"{847b3a00-7ab1-11d4-8f02-006008948af5}":{"blocklisted":false,"description":"OpenPGP message encryption and authentication","name":"Enigmail","userDisabled":false,"appDisabled":false,"version":"2.0.4","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":15700,"updateDay":17668,"isSystem":false},"{e2fda1a4-762b-4020-b5ad-a41df1933103}":{"blocklisted":false,"description":"Un calendario e pianificazione attività integrati per il proprio programma di posta","name":"Lightning","userDisabled":false,"appDisabled":false,"version":"5.4.8","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17256,"updateDay":17670,"isSystem":false}},"theme":{"id":"NuvolaTB@paenglab.ch","blocklisted":false,"description":"Theme based on the Nuvola icon set.","name":"Nuvola","userDisabled":false,"appDisabled":false,"version":"1.46","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16907,"updateDay":17667},"activePlugins":[{"name":"Shockwave Flash","version":"27.0.0.183","description":"Shockwave Flash 27.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17464}],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: Nuvola Throttleable: 1 TotalPageFile: 20178153472 TotalPhysicalMemory: 17091145728 TotalVirtualMemory: 4294836224 URL: UptimeTS: 402.796583843 Vendor: Version: 52.8.0 Winsock_LSP: AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 Provider di servizi TCPv6 RSVP : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Provider di servizi TCP RSVP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Provider di servizi UDPv6 RSVP : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Provider di servizi UDP RSVP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 3972523d-2af1-11d1-b655-00805f3642cc useragent_locale: it Questa segnalazione contiene anche informazioni relative allo stato dell’applicazione al momento del blocco.
Matt
  • Top 10 Contributor
  • Moderator
3391 solutions 23491 answers

Crash id's, not the raw source of a submitted or unsubmitted crash reports.

To quote the link you reposted Viewing crash reports

Skip to Viewing reports outside of Thunderbird if you can't start Thunderbird. If you can start Thunderbird, to view your crash reports:

In Thunderbird, open Troubleshooting Information from the Help menu, and go to the "Crash Reports" section. (If you do not see Crash Reports, install the ViewAbout add-on into Thunderbird, and restart. Then do View > ViewAbout > about:crashes.) Crashes are listed by date and time. If a crash was successfully submitted to the crash database, the crash report ID is shown, starting with the characters "bp-". Numbers which do not start with "bp-" have not been submitted. Click the number to submit the crash report. If you are receiving help in a bug or support forum, please give them your crash report ID(s) as a text string, not a screenshot. Click on a report ID to view the report. The report lists related bug reports, where you can click on the bug number and offer additional information about your crash in the bug report. If no bug reports are listed, please create one by clicking "Report this bug". . Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
Crash id's, not the raw source of a submitted or unsubmitted crash reports. To quote the link you reposted Viewing crash reports Skip to Viewing reports outside of Thunderbird if you can't start Thunderbird. If you can start Thunderbird, to view your crash reports: In Thunderbird, open Troubleshooting Information from the Help menu, and go to the "Crash Reports" section. (If you do not see Crash Reports, install the ViewAbout add-on into Thunderbird, and restart. Then do View > ViewAbout > about:crashes.) Crashes are listed by date and time. If a crash was successfully submitted to the crash database, the crash report ID is shown, starting with the characters "bp-". Numbers which do not start with "bp-" have not been submitted. Click the number to submit the crash report. If you are receiving help in a bug or support forum, please give them your crash report ID(s) as a text string, not a screenshot. Click on a report ID to view the report. The report lists related bug reports, where you can click on the bug number and offer additional information about your crash in the bug report. If no bug reports are listed, please create one by clicking "Report this bug". . Please add the troubleshooting information to your post To find the Troubleshooting information: * Open Help (or click on three-line-icon and select Help) * Choose Troubleshooting Information * Use the button Copy to clipboard to select all. Do not check box "Include account names"! * Paste this in your post. Please also add the result of these troubleshooting steps to your post *Does Thunderbird work in TB Safe mode (see [http://mzl.la/1k5DWjq Thunderbird Safe Mode])? *Do you use anti-virus and firewall software? What is the version?

Modified by Matt

Question owner

Matt said

Crash id's, not the raw source of a submitted or unsubmitted crash reports. To quote the link you reposted Viewing crash reports Skip to Viewing reports outside of Thunderbird if you can't start Thunderbird. If you can start Thunderbird, to view your crash reports: In Thunderbird, open Troubleshooting Information from the Help menu, and go to the "Crash Reports" section. (If you do not see Crash Reports, install the ViewAbout add-on into Thunderbird, and restart. Then do View > ViewAbout > about:crashes.) Crashes are listed by date and time. If a crash was successfully submitted to the crash database, the crash report ID is shown, starting with the characters "bp-". Numbers which do not start with "bp-" have not been submitted. Click the number to submit the crash report. If you are receiving help in a bug or support forum, please give them your crash report ID(s) as a text string, not a screenshot. Click on a report ID to view the report. The report lists related bug reports, where you can click on the bug number and offer additional information about your crash in the bug report. If no bug reports are listed, please create one by clicking "Report this bug". . Please add the troubleshooting information to your post To find the Troubleshooting information:
  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
Please also add the result of these troubleshooting steps to your post
  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?

1) I sent crash report log but the log is too big to send here and I can attach only images not text files. 2) The Link to the bp-b59e2162-876f-47d4-b34a-3e3590180521 is here: https://crash-stats.mozilla.com/report/index/bp-b59e2162-876f-47d4-b34a-3e3590180521 3) If I run in safe mode apparently TB doesn't crash. If you ned more info please ask, I run Windows 10 64 bit ver 1803 build SO 17134.48

''Matt [[#answer-1113525|said]]'' <blockquote> Crash id's, not the raw source of a submitted or unsubmitted crash reports. To quote the link you reposted Viewing crash reports Skip to Viewing reports outside of Thunderbird if you can't start Thunderbird. If you can start Thunderbird, to view your crash reports: In Thunderbird, open Troubleshooting Information from the Help menu, and go to the "Crash Reports" section. (If you do not see Crash Reports, install the ViewAbout add-on into Thunderbird, and restart. Then do View > ViewAbout > about:crashes.) Crashes are listed by date and time. If a crash was successfully submitted to the crash database, the crash report ID is shown, starting with the characters "bp-". Numbers which do not start with "bp-" have not been submitted. Click the number to submit the crash report. If you are receiving help in a bug or support forum, please give them your crash report ID(s) as a text string, not a screenshot. Click on a report ID to view the report. The report lists related bug reports, where you can click on the bug number and offer additional information about your crash in the bug report. If no bug reports are listed, please create one by clicking "Report this bug". . Please add the troubleshooting information to your post To find the Troubleshooting information: * Open Help (or click on three-line-icon and select Help) * Choose Troubleshooting Information * Use the button Copy to clipboard to select all. Do not check box "Include account names"! * Paste this in your post. Please also add the result of these troubleshooting steps to your post *Does Thunderbird work in TB Safe mode (see [http://mzl.la/1k5DWjq Thunderbird Safe Mode])? *Do you use anti-virus and firewall software? What is the version? </blockquote> 1) I sent crash report log but the log is too big to send here and I can attach only images not text files. 2) The Link to the bp-b59e2162-876f-47d4-b34a-3e3590180521 is here: https://crash-stats.mozilla.com/report/index/bp-b59e2162-876f-47d4-b34a-3e3590180521 3) If I run in safe mode apparently TB doesn't crash. If you ned more info please ask, I run Windows 10 64 bit ver 1803 build SO 17134.48

Question owner

Crash Log 1-100


 Informazioni di base
   Nome: Thunderbird
   Versione: 52.8.0
   User agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.8.0
   Cartella del profilo: Apri cartella
             (disco locale)
   ID di build dell'applicazione: 20180516145259
   Plugin attivi: about:plugins
   Configurazione build: about:buildconfig
   Utilizzo memoria: about:memory
   Profili: about:profiles
 Account di posta e news
   account1:
     INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.gmail.com:587, alwaysSTARTTLS, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account4:
     INCOMING: account4, , (pop3) pop3s.aruba.it:995, SSL, passwordCleartext
     OUTGOING: , smtps.aruba.it:465, SSL, passwordCleartext, true
   account5:
     INCOMING: account5, , (imap) imap.istruzione.it:143, plain, passwordCleartext
     OUTGOING: , smtp.istruzione.it:25, plain, passwordCleartext, true
   account6:
     INCOMING: account6, , (pop3) pop3s.aruba.it:995, SSL, passwordCleartext
     OUTGOING: , smtps.aruba.it:465, SSL, passwordCleartext, true
   account7:
     INCOMING: account7, , (pop3) pop3s.aruba.it:995, SSL, passwordCleartext
     OUTGOING: , smtps.aruba.it:465, SSL, passwordCleartext, true
   account10:
     INCOMING: account10, , (pop3) pop.fastwebnet.it:110, plain, secure
     OUTGOING: , smtp.fastwebnet.it:587, alwaysSTARTTLS, passwordCleartext, true
   account11:
     INCOMING: account11, , (pop3) pop3s.aruba.it:995, SSL, passwordCleartext
     OUTGOING: , smtps.aruba.it:465, SSL, passwordCleartext, true
   account14:
     INCOMING: account14, , (pop3) pop3s.pec.aruba.it:995, SSL, passwordCleartext
     OUTGOING: , smtps.pec.aruba.it:465, SSL, passwordCleartext, true
   account15:
     INCOMING: account15, , (nntp) nntp.aioe.org:119, plain, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
   account16:
     INCOMING: account16, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
   account19:
     INCOMING: account19, , (pop3) pop3s.aruba.it:995, SSL, passwordCleartext
     OUTGOING: , smtps.aruba.it:465, SSL, passwordCleartext, true
   account21:
     INCOMING: account21, , (pop3) pop3s.pec.aruba.it:995, SSL, passwordCleartext
     OUTGOING: , smtps.pec.aruba.it:465, SSL, passwordCleartext, true
   account26:
     INCOMING: account26, , (pop3) imap.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
   account28:
     INCOMING: account28, , (imap) imap.gmail.com:993, SSL, passwordCleartext
     OUTGOING: , smtps.aruba.it:465, SSL, passwordCleartext, true
 Segnalazioni di arresto anomalo
   https://crash-stats.mozilla.com/report/index/bp-b59e2162-876f-47d4-b34a-3e3590180521 (21/05/2018)
   https://crash-stats.mozilla.com/report/index/bp-f504be5c-4f39-42a8-a951-2032f0180521 (21/05/2018)
   https://crash-stats.mozilla.com/report/index/bp-94f39ebe-6455-4ffb-99a9-b509d0180521 (21/05/2018)
   https://crash-stats.mozilla.com/report/index/bp-7ab36ca6-c620-42bd-94fe-0797b0180521 (21/05/2018)
   https://crash-stats.mozilla.com/report/index/bp-9e1de7bf-42d8-4119-b5a6-67b430180521 (21/05/2018)
 Estensioni
   gContactSync, 2.0.13, true, gContactSync@pirules.net
   Lightning, 5.4.8, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Provider per Google Calendar, 3.3, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
   Theme Font & Size Changer (no expire), 53.0, true, {6e5104b6-3c42-11e7-a919-92ebcb67fe33}
 Preferenze importanti modificate
   Nome: Valore
     accessibility.lastLoadDate: 1491081384
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
Crash Log 1-100 Informazioni di base Nome: Thunderbird Versione: 52.8.0 User agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.8.0 Cartella del profilo: Apri cartella (disco locale) ID di build dell'applicazione: 20180516145259 Plugin attivi: about:plugins Configurazione build: about:buildconfig Utilizzo memoria: about:memory Profili: about:profiles Account di posta e news account1: INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: , smtp.gmail.com:587, alwaysSTARTTLS, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account4: INCOMING: account4, , (pop3) pop3s.aruba.it:995, SSL, passwordCleartext OUTGOING: , smtps.aruba.it:465, SSL, passwordCleartext, true account5: INCOMING: account5, , (imap) imap.istruzione.it:143, plain, passwordCleartext OUTGOING: , smtp.istruzione.it:25, plain, passwordCleartext, true account6: INCOMING: account6, , (pop3) pop3s.aruba.it:995, SSL, passwordCleartext OUTGOING: , smtps.aruba.it:465, SSL, passwordCleartext, true account7: INCOMING: account7, , (pop3) pop3s.aruba.it:995, SSL, passwordCleartext OUTGOING: , smtps.aruba.it:465, SSL, passwordCleartext, true account10: INCOMING: account10, , (pop3) pop.fastwebnet.it:110, plain, secure OUTGOING: , smtp.fastwebnet.it:587, alwaysSTARTTLS, passwordCleartext, true account11: INCOMING: account11, , (pop3) pop3s.aruba.it:995, SSL, passwordCleartext OUTGOING: , smtps.aruba.it:465, SSL, passwordCleartext, true account14: INCOMING: account14, , (pop3) pop3s.pec.aruba.it:995, SSL, passwordCleartext OUTGOING: , smtps.pec.aruba.it:465, SSL, passwordCleartext, true account15: INCOMING: account15, , (nntp) nntp.aioe.org:119, plain, passwordCleartext OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true account16: INCOMING: account16, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true account19: INCOMING: account19, , (pop3) pop3s.aruba.it:995, SSL, passwordCleartext OUTGOING: , smtps.aruba.it:465, SSL, passwordCleartext, true account21: INCOMING: account21, , (pop3) pop3s.pec.aruba.it:995, SSL, passwordCleartext OUTGOING: , smtps.pec.aruba.it:465, SSL, passwordCleartext, true account26: INCOMING: account26, , (pop3) imap.googlemail.com:995, SSL, passwordCleartext OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true account28: INCOMING: account28, , (imap) imap.gmail.com:993, SSL, passwordCleartext OUTGOING: , smtps.aruba.it:465, SSL, passwordCleartext, true Segnalazioni di arresto anomalo https://crash-stats.mozilla.com/report/index/bp-b59e2162-876f-47d4-b34a-3e3590180521 (21/05/2018) https://crash-stats.mozilla.com/report/index/bp-f504be5c-4f39-42a8-a951-2032f0180521 (21/05/2018) https://crash-stats.mozilla.com/report/index/bp-94f39ebe-6455-4ffb-99a9-b509d0180521 (21/05/2018) https://crash-stats.mozilla.com/report/index/bp-7ab36ca6-c620-42bd-94fe-0797b0180521 (21/05/2018) https://crash-stats.mozilla.com/report/index/bp-9e1de7bf-42d8-4119-b5a6-67b430180521 (21/05/2018) Estensioni gContactSync, 2.0.13, true, gContactSync@pirules.net Lightning, 5.4.8, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Provider per Google Calendar, 3.3, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc} Theme Font & Size Changer (no expire), 53.0, true, {6e5104b6-3c42-11e7-a919-92ebcb67fe33} Preferenze importanti modificate Nome: Valore accessibility.lastLoadDate: 1491081384 accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false

Question owner

Crash Log 101-200

     browser.cache.memory.capacity: 30720
     browser.zoom.full: true
     dom.max_chrome_script_run_time: 0
     extensions.lastAppVersion: 52.8.0
     font.default.x-western: serif
     font.internaluseonly.changed: true
     font.language.group: x-unicode
     font.minimum-size.th: 0
     font.minimum-size.tr: 0
     font.minimum-size.Util.elm: 0
     font.minimum-size.x-baltic: 0
     font.minimum-size.x-central-euro: 0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Verdana
     font.name.monospace.x-western: Verdana
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Verdana
     font.name.sans-serif.x-western: Verdana
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Verdana
     font.name.serif.x-western: Verdana
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 22
     font.size.fixed.x-western: 22
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 22
     font.size.variable.x-western: 22
     gfx.crash-guard.d3d11layers.appVersion: 52.8.0
     gfx.crash-guard.d3d11layers.deviceID: 0x1616
     gfx.crash-guard.d3d11layers.driverVersion: 20.19.15.4963
     gfx.crash-guard.d3d11layers.feature-d2d: true
     gfx.crash-guard.d3d11layers.feature-d3d11: true
     gfx.crash-guard.glcontext.appVersion: 45.0
     gfx.crash-guard.glcontext.deviceID: 0x1616
     gfx.crash-guard.glcontext.driverVersion: 20.19.15.4360
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.d3d11layers: 3
     gfx.crash-guard.status.glcontext: 2
     gfx.direct2d.disabled: false
     gfx.direct3d.last_used_feature_level_idx: 0
     layers.acceleration.disabled: false
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1356515882
     mailnews.database.global.datastore.id: 003607b7-7b3a-4f9f-8661-545e74b27c0
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"3"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"3"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1526220118
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
     print.print_printer: Canon Bubble-Jet BJC-6200
     print.printer_Canon_Bubble-Jet_BJC-6200.print_bgcolor: false
     print.printer_Canon_Bubble-Jet_BJC-6200.print_bgimages: false
     print.printer_Canon_Bubble-Jet_BJC-6200.print_command:
     print.printer_Canon_Bubble-Jet_BJC-6200.print_downloadfonts: false
     print.printer_Canon_Bubble-Jet_BJC-6200.print_edge_bottom: 0
     print.printer_Canon_Bubble-Jet_BJC-6200.print_edge_left: 0
     print.printer_Canon_Bubble-Jet_BJC-6200.print_edge_right: 0
     print.printer_Canon_Bubble-Jet_BJC-6200.print_edge_top: 0
     print.printer_Canon_Bubble-Jet_BJC-6200.print_evenpages: true
     print.printer_Canon_Bubble-Jet_BJC-6200.print_footercenter:
     print.printer_Canon_Bubble-Jet_BJC-6200.print_footerleft: &PT
     print.printer_Canon_Bubble-Jet_BJC-6200.print_footerright: &D
     print.printer_Canon_Bubble-Jet_BJC-6200.print_headercenter:
     print.printer_Canon_Bubble-Jet_BJC-6200.print_headerleft: &T
     print.printer_Canon_Bubble-Jet_BJC-6200.print_headerright: &U
     print.printer_Canon_Bubble-Jet_BJC-6200.print_in_color: true
     print.printer_Canon_Bubble-Jet_BJC-6200.print_margin_bottom: 0.5
     print.printer_Canon_Bubble-Jet_BJC-6200.print_margin_left: 0.5
     print.printer_Canon_Bubble-Jet_BJC-6200.print_margin_right: 0.5
     print.printer_Canon_Bubble-Jet_BJC-6200.print_margin_top: 0.5
     print.printer_Canon_Bubble-Jet_BJC-6200.print_oddpages: true
     print.printer_Canon_Bubble-Jet_BJC-6200.print_orientation: 0
Crash Log 101-200 browser.cache.memory.capacity: 30720 browser.zoom.full: true dom.max_chrome_script_run_time: 0 extensions.lastAppVersion: 52.8.0 font.default.x-western: serif font.internaluseonly.changed: true font.language.group: x-unicode font.minimum-size.th: 0 font.minimum-size.tr: 0 font.minimum-size.Util.elm: 0 font.minimum-size.x-baltic: 0 font.minimum-size.x-central-euro: 0 font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Verdana font.name.monospace.x-western: Verdana font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Verdana font.name.sans-serif.x-western: Verdana font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Verdana font.name.serif.x-western: Verdana font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 22 font.size.fixed.x-western: 22 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 22 font.size.variable.x-western: 22 gfx.crash-guard.d3d11layers.appVersion: 52.8.0 gfx.crash-guard.d3d11layers.deviceID: 0x1616 gfx.crash-guard.d3d11layers.driverVersion: 20.19.15.4963 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.appVersion: 45.0 gfx.crash-guard.glcontext.deviceID: 0x1616 gfx.crash-guard.glcontext.driverVersion: 20.19.15.4360 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 3 gfx.crash-guard.status.glcontext: 2 gfx.direct2d.disabled: false gfx.direct3d.last_used_feature_level_idx: 0 layers.acceleration.disabled: false mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mail.winsearch.global_reindex_time: 1356515882 mailnews.database.global.datastore.id: 003607b7-7b3a-4f9f-8661-545e74b27c0 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"3"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":false… mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"3"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1526220118 places.history.expiration.transient_current_max_pages: 122334 plugin.importedState: true print.print_printer: Canon Bubble-Jet BJC-6200 print.printer_Canon_Bubble-Jet_BJC-6200.print_bgcolor: false print.printer_Canon_Bubble-Jet_BJC-6200.print_bgimages: false print.printer_Canon_Bubble-Jet_BJC-6200.print_command: print.printer_Canon_Bubble-Jet_BJC-6200.print_downloadfonts: false print.printer_Canon_Bubble-Jet_BJC-6200.print_edge_bottom: 0 print.printer_Canon_Bubble-Jet_BJC-6200.print_edge_left: 0 print.printer_Canon_Bubble-Jet_BJC-6200.print_edge_right: 0 print.printer_Canon_Bubble-Jet_BJC-6200.print_edge_top: 0 print.printer_Canon_Bubble-Jet_BJC-6200.print_evenpages: true print.printer_Canon_Bubble-Jet_BJC-6200.print_footercenter: print.printer_Canon_Bubble-Jet_BJC-6200.print_footerleft: &PT print.printer_Canon_Bubble-Jet_BJC-6200.print_footerright: &D print.printer_Canon_Bubble-Jet_BJC-6200.print_headercenter: print.printer_Canon_Bubble-Jet_BJC-6200.print_headerleft: &T print.printer_Canon_Bubble-Jet_BJC-6200.print_headerright: &U print.printer_Canon_Bubble-Jet_BJC-6200.print_in_color: true print.printer_Canon_Bubble-Jet_BJC-6200.print_margin_bottom: 0.5 print.printer_Canon_Bubble-Jet_BJC-6200.print_margin_left: 0.5 print.printer_Canon_Bubble-Jet_BJC-6200.print_margin_right: 0.5 print.printer_Canon_Bubble-Jet_BJC-6200.print_margin_top: 0.5 print.printer_Canon_Bubble-Jet_BJC-6200.print_oddpages: true print.printer_Canon_Bubble-Jet_BJC-6200.print_orientation: 0

Question owner

Crash Log 201-300

     print.printer_Canon_Bubble-Jet_BJC-6200.print_page_delay: 50
     print.printer_Canon_Bubble-Jet_BJC-6200.print_paper_data: 9
     print.printer_Canon_Bubble-Jet_BJC-6200.print_paper_height: 11,00
     print.printer_Canon_Bubble-Jet_BJC-6200.print_paper_size_type: 0
     print.printer_Canon_Bubble-Jet_BJC-6200.print_paper_size_unit: 1
     print.printer_Canon_Bubble-Jet_BJC-6200.print_paper_width: 8,50
     print.printer_Canon_Bubble-Jet_BJC-6200.print_reversed: false
     print.printer_Canon_Bubble-Jet_BJC-6200.print_scaling: 1,00
     print.printer_Canon_Bubble-Jet_BJC-6200.print_shrink_to_fit: true
     print.printer_Canon_Bubble-Jet_BJC-6200.print_to_file: false
     print.printer_Canon_Bubble-Jet_BJC-6200.print_unwriteable_margin_bottom: 0
     print.printer_Canon_Bubble-Jet_BJC-6200.print_unwriteable_margin_left: 0
     print.printer_Canon_Bubble-Jet_BJC-6200.print_unwriteable_margin_right: 0
     print.printer_Canon_Bubble-Jet_BJC-6200.print_unwriteable_margin_top: 0
     print.printer_Lexmark_3500-4500_Series.print_bgcolor: false
     print.printer_Lexmark_3500-4500_Series.print_bgimages: false
     print.printer_Lexmark_3500-4500_Series.print_colorspace:
     print.printer_Lexmark_3500-4500_Series.print_command:
     print.printer_Lexmark_3500-4500_Series.print_downloadfonts: false
     print.printer_Lexmark_3500-4500_Series.print_duplex: 1515870810
     print.printer_Lexmark_3500-4500_Series.print_edge_bottom: 0
     print.printer_Lexmark_3500-4500_Series.print_edge_left: 0
     print.printer_Lexmark_3500-4500_Series.print_edge_right: 0
     print.printer_Lexmark_3500-4500_Series.print_edge_top: 0
     print.printer_Lexmark_3500-4500_Series.print_evenpages: true
     print.printer_Lexmark_3500-4500_Series.print_footercenter:
     print.printer_Lexmark_3500-4500_Series.print_footerleft: &PT
     print.printer_Lexmark_3500-4500_Series.print_footerright: &D
     print.printer_Lexmark_3500-4500_Series.print_headercenter:
     print.printer_Lexmark_3500-4500_Series.print_headerleft: &T
     print.printer_Lexmark_3500-4500_Series.print_headerright: &U
     print.printer_Lexmark_3500-4500_Series.print_in_color: true
     print.printer_Lexmark_3500-4500_Series.print_margin_bottom: 0.5
     print.printer_Lexmark_3500-4500_Series.print_margin_left: 0.5
     print.printer_Lexmark_3500-4500_Series.print_margin_right: 0.5
     print.printer_Lexmark_3500-4500_Series.print_margin_top: 0.5
     print.printer_Lexmark_3500-4500_Series.print_oddpages: true
     print.printer_Lexmark_3500-4500_Series.print_orientation: 0
     print.printer_Lexmark_3500-4500_Series.print_page_delay: 50
     print.printer_Lexmark_3500-4500_Series.print_paper_data: 9
     print.printer_Lexmark_3500-4500_Series.print_paper_height: 11,00
     print.printer_Lexmark_3500-4500_Series.print_paper_name:
     print.printer_Lexmark_3500-4500_Series.print_paper_size_type: 0
     print.printer_Lexmark_3500-4500_Series.print_paper_size_unit: 1
     print.printer_Lexmark_3500-4500_Series.print_paper_width: 8,50
     print.printer_Lexmark_3500-4500_Series.print_plex_name:
     print.printer_Lexmark_3500-4500_Series.print_resolution: 1515870810
     print.printer_Lexmark_3500-4500_Series.print_resolution_name:
     print.printer_Lexmark_3500-4500_Series.print_reversed: false
     print.printer_Lexmark_3500-4500_Series.print_scaling: 0,52
     print.printer_Lexmark_3500-4500_Series.print_shrink_to_fit: false
     print.printer_Lexmark_3500-4500_Series.print_to_file: false
     print.printer_Lexmark_3500-4500_Series.print_unwriteable_margin_bottom: 0
     print.printer_Lexmark_3500-4500_Series.print_unwriteable_margin_left: 0
     print.printer_Lexmark_3500-4500_Series.print_unwriteable_margin_right: 0
     print.printer_Lexmark_3500-4500_Series.print_unwriteable_margin_top: 0
     security.crl.autoupdate.dayCnt.http://www.cacert.org: 1
     security.crl.autoupdate.enable.http://www.cacert.org: true
     security.crl.autoupdate.errCount.http://www.cacert.org: 0
     security.crl.autoupdate.errDetail.http://www.cacert.org: Il download del CRL non è riuscito a causa di problemi di rete.
     security.crl.autoupdate.freqCnt.http://www.cacert.org: 1
     security.crl.autoupdate.nextInstant.http://www.cacert.org: 1383243216000000
     security.crl.autoupdate.timingType.http://www.cacert.org: 1
     security.crl.autoupdate.url.http://www.cacert.org: https://crl.cacert.org/revoke.crl
     security.disable_button.openCertManager: false
     security.disable_button.openDeviceManager: false
     security.OCSP.disable_button.managecrl: false
     security.OCSP.require: true
     security.sandbox.content.tempDirSuffix: {032ef7e6-539c-4ed3-b839-935a1471f0a4}
 Grafica
     GPU #1
     Descrizione: Intel(R) HD Graphics 5500
     ID produttore: 0x8086
     ID dispositivo: 0x1616
     RAM: Unknown
     Driver: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Versione driver: 20.19.15.4963
     Data aggiornamento driver: 2-21-2018
     GPU #2
     Descrizione: NVIDIA GeForce GTX 950M
     ID produttore: 0x10de
     ID dispositivo: 0x139a
     RAM: 4096
     Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumd.dll
     Versione driver: 24.21.13.9764
     Data aggiornamento driver: 5-7-2018
     Features
     Direct2D: false
     DirectWrite: true (10.0.17134.1)
     Parametri ClearType: Gamma: 2,2 Pixel Structure: BGR ClearType Level: 100 Enhanced Contrast: 200
     Rendering WebGL: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia
Crash Log 201-300 print.printer_Canon_Bubble-Jet_BJC-6200.print_page_delay: 50 print.printer_Canon_Bubble-Jet_BJC-6200.print_paper_data: 9 print.printer_Canon_Bubble-Jet_BJC-6200.print_paper_height: 11,00 print.printer_Canon_Bubble-Jet_BJC-6200.print_paper_size_type: 0 print.printer_Canon_Bubble-Jet_BJC-6200.print_paper_size_unit: 1 print.printer_Canon_Bubble-Jet_BJC-6200.print_paper_width: 8,50 print.printer_Canon_Bubble-Jet_BJC-6200.print_reversed: false print.printer_Canon_Bubble-Jet_BJC-6200.print_scaling: 1,00 print.printer_Canon_Bubble-Jet_BJC-6200.print_shrink_to_fit: true print.printer_Canon_Bubble-Jet_BJC-6200.print_to_file: false print.printer_Canon_Bubble-Jet_BJC-6200.print_unwriteable_margin_bottom: 0 print.printer_Canon_Bubble-Jet_BJC-6200.print_unwriteable_margin_left: 0 print.printer_Canon_Bubble-Jet_BJC-6200.print_unwriteable_margin_right: 0 print.printer_Canon_Bubble-Jet_BJC-6200.print_unwriteable_margin_top: 0 print.printer_Lexmark_3500-4500_Series.print_bgcolor: false print.printer_Lexmark_3500-4500_Series.print_bgimages: false print.printer_Lexmark_3500-4500_Series.print_colorspace: print.printer_Lexmark_3500-4500_Series.print_command: print.printer_Lexmark_3500-4500_Series.print_downloadfonts: false print.printer_Lexmark_3500-4500_Series.print_duplex: 1515870810 print.printer_Lexmark_3500-4500_Series.print_edge_bottom: 0 print.printer_Lexmark_3500-4500_Series.print_edge_left: 0 print.printer_Lexmark_3500-4500_Series.print_edge_right: 0 print.printer_Lexmark_3500-4500_Series.print_edge_top: 0 print.printer_Lexmark_3500-4500_Series.print_evenpages: true print.printer_Lexmark_3500-4500_Series.print_footercenter: print.printer_Lexmark_3500-4500_Series.print_footerleft: &PT print.printer_Lexmark_3500-4500_Series.print_footerright: &D print.printer_Lexmark_3500-4500_Series.print_headercenter: print.printer_Lexmark_3500-4500_Series.print_headerleft: &T print.printer_Lexmark_3500-4500_Series.print_headerright: &U print.printer_Lexmark_3500-4500_Series.print_in_color: true print.printer_Lexmark_3500-4500_Series.print_margin_bottom: 0.5 print.printer_Lexmark_3500-4500_Series.print_margin_left: 0.5 print.printer_Lexmark_3500-4500_Series.print_margin_right: 0.5 print.printer_Lexmark_3500-4500_Series.print_margin_top: 0.5 print.printer_Lexmark_3500-4500_Series.print_oddpages: true print.printer_Lexmark_3500-4500_Series.print_orientation: 0 print.printer_Lexmark_3500-4500_Series.print_page_delay: 50 print.printer_Lexmark_3500-4500_Series.print_paper_data: 9 print.printer_Lexmark_3500-4500_Series.print_paper_height: 11,00 print.printer_Lexmark_3500-4500_Series.print_paper_name: print.printer_Lexmark_3500-4500_Series.print_paper_size_type: 0 print.printer_Lexmark_3500-4500_Series.print_paper_size_unit: 1 print.printer_Lexmark_3500-4500_Series.print_paper_width: 8,50 print.printer_Lexmark_3500-4500_Series.print_plex_name: print.printer_Lexmark_3500-4500_Series.print_resolution: 1515870810 print.printer_Lexmark_3500-4500_Series.print_resolution_name: print.printer_Lexmark_3500-4500_Series.print_reversed: false print.printer_Lexmark_3500-4500_Series.print_scaling: 0,52 print.printer_Lexmark_3500-4500_Series.print_shrink_to_fit: false print.printer_Lexmark_3500-4500_Series.print_to_file: false print.printer_Lexmark_3500-4500_Series.print_unwriteable_margin_bottom: 0 print.printer_Lexmark_3500-4500_Series.print_unwriteable_margin_left: 0 print.printer_Lexmark_3500-4500_Series.print_unwriteable_margin_right: 0 print.printer_Lexmark_3500-4500_Series.print_unwriteable_margin_top: 0 security.crl.autoupdate.dayCnt.http://www.cacert.org: 1 security.crl.autoupdate.enable.http://www.cacert.org: true security.crl.autoupdate.errCount.http://www.cacert.org: 0 security.crl.autoupdate.errDetail.http://www.cacert.org: Il download del CRL non è riuscito a causa di problemi di rete. security.crl.autoupdate.freqCnt.http://www.cacert.org: 1 security.crl.autoupdate.nextInstant.http://www.cacert.org: 1383243216000000 security.crl.autoupdate.timingType.http://www.cacert.org: 1 security.crl.autoupdate.url.http://www.cacert.org: https://crl.cacert.org/revoke.crl security.disable_button.openCertManager: false security.disable_button.openDeviceManager: false security.OCSP.disable_button.managecrl: false security.OCSP.require: true security.sandbox.content.tempDirSuffix: {032ef7e6-539c-4ed3-b839-935a1471f0a4} Grafica GPU #1 Descrizione: Intel(R) HD Graphics 5500 ID produttore: 0x8086 ID dispositivo: 0x1616 RAM: Unknown Driver: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Versione driver: 20.19.15.4963 Data aggiornamento driver: 2-21-2018 GPU #2 Descrizione: NVIDIA GeForce GTX 950M ID produttore: 0x10de ID dispositivo: 0x139a RAM: 4096 Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_4f3dae3d165792af\nvldumd.dll Versione driver: 24.21.13.9764 Data aggiornamento driver: 5-7-2018 Features Direct2D: false DirectWrite: true (10.0.17134.1) Parametri ClearType: Gamma: 2,2 Pixel Structure: BGR ClearType Level: 100 Enhanced Contrast: 200 Rendering WebGL: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15) AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia

Question owner

Crash Log 301-335

   (#0) Error: D3D11 layers disabled due to a prior crash.
 JavaScript
 GC incrementale: 1
 Accessibilità
   Attivato: 0
   Impedisci accessibilità: 0
 Versioni librerie
     Versione minima prevista
     Versione in uso
     NSPR
     4.13.1
     4.13.1
     NSS
     3.28.6
     3.28.6
     NSS Util
     3.28.6
     3.28.6
     NSS SSL
     3.28.6
     3.28.6
     NSS S/MIME
     3.28.6
     3.28.6
Crash Log 301-335 (#0) Error: D3D11 layers disabled due to a prior crash. JavaScript GC incrementale: 1 Accessibilità Attivato: 0 Impedisci accessibilità: 0 Versioni librerie Versione minima prevista Versione in uso NSPR 4.13.1 4.13.1 NSS 3.28.6 3.28.6 NSS Util 3.28.6 3.28.6 NSS SSL 3.28.6 3.28.6 NSS S/MIME 3.28.6 3.28.6
Wayne Mery
  • Top 25 Contributor
  • Moderator
602 solutions 5774 answers

We really only care about the crash ID. Crash signature is @ __RtlUserThreadStart | _RtlUserThreadStart. we're seeing a ton of these for version 52.8.0

Can you take a few minutes and determine which addon is causing the crash?

We really only care about the crash ID. Crash signature is @ __RtlUserThreadStart | _RtlUserThreadStart. we're seeing a ton of these for version 52.8.0 Can you take a few minutes and determine which addon is causing the crash?
Wayne Mery
  • Top 25 Contributor
  • Moderator
602 solutions 5774 answers

If you havent identified a likely suspect, the quickest way to narrow it down is disable/enable half the addons at a time, and repeat.

If you havent identified a likely suspect, the quickest way to narrow it down is disable/enable half the addons at a time, and repeat.
Wayne Mery
  • Top 25 Contributor
  • Moderator
602 solutions 5774 answers

I see 13 crashes :)

I see 13 crashes :)

Question owner

So far I removed Enigmail that was buggy. I am waiting for the next crash...

So far I removed Enigmail that was buggy. I am waiting for the next crash...
Wayne Mery
  • Top 25 Contributor
  • Moderator
602 solutions 5774 answers

FWIW, all the crashes of this variety are on Windows 10.

And the vast majority are users with Italizian locale of Thunderbird installed

FWIW, all the crashes of this variety are on Windows 10. And the vast majority are users with Italizian locale of Thunderbird installed

Question owner

then I learnt how remove all old printer settings, resetting config to default they are gone so far no crash yet...

then I learnt how remove all old printer settings, resetting config to default they are gone so far no crash yet...

Question owner

Here we are: https://crash-stats.mozilla.com/report/index/83dde74e-908a-4bfb-a93b-c81cb0180521 this is the last crash.
Wayne Mery
  • Top 25 Contributor
  • Moderator
602 solutions 5774 answers

You should find it is caused by one of your addons

You should find it is caused by one of your addons

Question owner

I disabled ALL add ons but still crashes!!! Now I keep safe mode waiting for next crash?

I disabled ALL add ons but still crashes!!! Now I keep safe mode waiting for next crash?

Question owner

This is the last crash log with ALL add ons DISABLED:

https://crash-stats.mozilla.com/report/index/2710f502-e704-4718-bc15-c1ab50180521

This is the last crash log with ALL add ons DISABLED: https://crash-stats.mozilla.com/report/index/2710f502-e704-4718-bc15-c1ab50180521
Wayne Mery
  • Top 25 Contributor
  • Moderator
602 solutions 5774 answers

Start *Windows'* safe mode with networking enabled - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

same problem?

Start *Windows'* safe mode with networking enabled - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode same problem?
Wayne Mery
  • Top 25 Contributor
  • Moderator
602 solutions 5774 answers

Do you use Athena Smartcard ?

Do you use Athena Smartcard ?