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Why do we get lines across the image when using Foxit PDF reader in Firefox

  • 5 replies
  • 1 has this problem
  • 74 views
  • Last reply by Chris Ilias

SolarPete
SolarPete

My colleagues use Foxit reader for PDFs but when PDF images are displayed on screen they have white lines across them. This doesn't happen on other browsers or if using Acrobat. Anyway we can get rid of this?

My colleagues use Foxit reader for PDFs but when PDF images are displayed on screen they have white lines across them. This doesn't happen on other browsers or if using Acrobat. Anyway we can get rid of this?

Chosen solution

SolarPete said

My colleagues use Foxit reader for PDFs but when PDF images are displayed on screen they have white lines across them. This doesn't happen on other browsers or if using Acrobat. Anyway we can get rid of this?

Hi, are you using Acrobat as a stand alone or are you using Firefox with Acrobat as default to open PDF's in Applications ? Are there any issues with what you see when you use Firefox as the default in Applications to open PDF's ? As was suggested if the answer is no then the issue probably is Foxit Reader Issue which you should follow up with their support or help pages : https://www.foxitsoftware.com/pdf-reader/

Please let us know if this solved your issue or if need further assistance.

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All Replies (5)

WestEnd
WestEnd

If Acrobat doesn't do this then it would be a FoxIt issue not related to FF.

Shadow110
Shadow110

Chosen Solution

SolarPete said

My colleagues use Foxit reader for PDFs but when PDF images are displayed on screen they have white lines across them. This doesn't happen on other browsers or if using Acrobat. Anyway we can get rid of this?

Hi, are you using Acrobat as a stand alone or are you using Firefox with Acrobat as default to open PDF's in Applications ? Are there any issues with what you see when you use Firefox as the default in Applications to open PDF's ? As was suggested if the answer is no then the issue probably is Foxit Reader Issue which you should follow up with their support or help pages : https://www.foxitsoftware.com/pdf-reader/

Please let us know if this solved your issue or if need further assistance.

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

See also:

TonyP
TonyP

i have this problem in ff61.0.1 on some pdfs. this image should not have white lines.

Modified by TonyP

Chris Ilias
Chris Ilias
  • Moderator

Hi TonyP, Pkshadow's post was marked as the solution by the person who asked the original question (SolarPete). Your issue may have similar symptoms, but it is likely a different cause/solution. You should use https://support.mozilla.org/en-US/questions/new where volunteers can get more details about your setup.

Because this thread is solved and more people might start using it for their own questions, I'm going to lock it.