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Why does You Tube show video restricted every time I try to watch a video?

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Ever since I started using Firefox browser I can't watch videos on You Tube. It says video restricted. Why?

Ever since I started using Firefox browser I can't watch videos on You Tube. It says video restricted. Why?

Chosen solution

Maybe your F-Secure security software is causing problems.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 29.0 r0

Application

  • Firefox 59.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
  • Support URL: https://support.mozilla.org/1/firefox/59.0.2/WINNT/en-US/

Extensions

  • Browsing Protection by F-Secure 2.211.7392 (ols@f-secure.com)
  • Email 100.7 (web@Email) (Inactive)

Javascript

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Graphics

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  • adapterRAM2:
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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Shadow110 1072 solutions 14836 answers

Hi, is this every video or just select few ? There is a section of videos that you have to login to youtube to view them and say you are over 18 I think it is.

Try empty your cache and clear cookies and see if that helps if it is not.

Hi, is this every video or just select few ? There is a section of videos that you have to login to youtube to view them and say you are over 18 I think it is. Try empty your cache and clear cookies and see if that helps if it is not.

Question owner

It is every video on you tube ever since I started using firefox

It is every video on you tube ever since I started using firefox
Shadow110 1072 solutions 14836 answers

Please try : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

Please try : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Reinstall with Current Release Firefox 59.0.2 with a Full Version Installer *https://www.mozilla.org/firefox/all/ Please let us know if this solved your issue or if need further assistance.

Question owner

Why should I uninstall when I just installed it a couple of weeks ago?

Why should I uninstall when I just installed it a couple of weeks ago?

Modified by TheaSmothers

cor-el
  • Top 10 Contributor
  • Moderator
17483 solutions 157999 answers

Chosen Solution

Maybe your F-Secure security software is causing problems.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Maybe your F-Secure security software is causing problems. Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Happy112 561 solutions 5694 answers

TheaSmothers said

Ever since I started using Firefox browser I can't watch videos on You Tube. It says video restricted. Why?

Hi,

Maybe you inadvertently turned on 'Restricted Mode' :

Disable or enable Restricted Mode

Another possibility is described here :

http://www.uniquetechy.com/fix-youtube-not-available-country-error/

''TheaSmothers [[#question-1211996|said]]'' <blockquote> Ever since I started using Firefox browser I can't watch videos on You Tube. It says video restricted. Why? </blockquote> Hi, Maybe you inadvertently turned on 'Restricted Mode' : [https://support.google.com/youtube/answer/174084?co=GENIE.Platform%3DDesktop&hl=en Disable or enable Restricted Mode] Another possibility is described here : http://www.uniquetechy.com/fix-youtube-not-available-country-error/
Happy112 561 solutions 5694 answers

Helpful Reply

cor-el said

Maybe your F-Secure security software is causing problems.

'Looks like cor-el is right :

I just saw a thread on Google Help, which mentioned that this could be caused by : Browsing Protection by F-Secure, and your system details show that you have that extension installed.

''cor-el [[#answer-1096382|said]]'' <blockquote> Maybe your F-Secure security software is causing problems. </blockquote> 'Looks like cor-el is right : I just saw a thread on Google Help, which mentioned that this could be caused by : Browsing Protection by F-Secure, and your system details show that you have that extension installed.

Question owner

Thank you I will check it out and post what happens later. Thank you both!

Thank you I will check it out and post what happens later. Thank you both!
Happy112 561 solutions 5694 answers

TheaSmothers said

Thank you I will check it out and post what happens later. Thank you both!

You take all the time you need - no rush  !

''TheaSmothers [[#answer-1096523|said]]'' <blockquote> Thank you I will check it out and post what happens later. Thank you both! </blockquote> You take all the time you need - no rush !

Question owner

I disabled F-Secure and it seems to have worked. Is it needed with firefox or am I okay without it? I just had a 30 day free trial.

I disabled F-Secure and it seems to have worked. Is it needed with firefox or am I okay without it? I just had a 30 day free trial.
Happy112 561 solutions 5694 answers

TheaSmothers said

I disabled F-Secure and it seems to have worked. Is it needed with firefox or am I okay without it? I just had a 30 day free trial.

Absolutely not needed - you can save yourself some money  !

By the way : I think it's cor-el who deserves the credits for this - so, would you be a dear and remove the Chosen Solution mark from my post and mark cor-el's instead  ?

''TheaSmothers [[#answer-1096532|said]]'' <blockquote> I disabled F-Secure and it seems to have worked. Is it needed with firefox or am I okay without it? I just had a 30 day free trial. </blockquote> Absolutely not needed - you can save yourself some money ! By the way : I think it's cor-el who deserves the credits for this - so, would you be a dear and remove the Chosen Solution mark from my post and mark cor-el's instead ?

Question owner

How do I uninstall the F-Secure extension? I do not see it in my programs.

How do I uninstall the F-Secure extension? I do not see it in my programs.
Happy112 561 solutions 5694 answers

TheaSmothers said

How do I uninstall the F-Secure extension? I do not see it in my programs.

Go to the 3-bar menu (or 'Tools') => Add-ons => Extensions

You'll see it listed there - like your system details here show under 'Extensions' : 'Browsing Protection by F-Secure 2.211.7392'

There should be a 'remove' button ......

''TheaSmothers [[#answer-1096540|said]]'' <blockquote> How do I uninstall the F-Secure extension? I do not see it in my programs. </blockquote> Go to the 3-bar menu (or 'Tools') => Add-ons => Extensions You'll see it listed there - like your system details here show under 'Extensions' : 'Browsing Protection by F-Secure 2.211.7392' There should be a 'remove' button ......

Question owner

There is only a disable and enable button. It is part of my security suite that is on my computer. So I guess all I can do is disable it. Can I just do this on You Tube or does it have to be disabled all the time?

There is only a disable and enable button. It is part of my security suite that is on my computer. So I guess all I can do is disable it. Can I just do this on You Tube or does it have to be disabled all the time?

Modified by TheaSmothers

Happy112 561 solutions 5694 answers

TheaSmothers said

There is only a disable and enable button. It is part of my security suite that is on my computer. So I guess all I can do is disable it. Can I just do this on You Tube or does it have to be disabled all the time?

Personal opinion : disable it period and save yourself some money.

With Windows' built-in Defender and the safest browser on the planet :  to me it feels like being in Fort Knox   !

See : http://tech.firstpost.com/news-analysis/ex-mozilla-firefox-developer-says-anti-virus-software-does-more-harm-than-good-359798.html

And also :
https://www.howtogeek.com/239950/dont-use-your-antivirus-browser-extensions-they-can-actually-make-you-less-safe/

''TheaSmothers [[#answer-1096552|said]]'' <blockquote> There is only a disable and enable button. It is part of my security suite that is on my computer. So I guess all I can do is disable it. Can I just do this on You Tube or does it have to be disabled all the time? </blockquote> Personal opinion : disable it period and save yourself some money. With Windows' built-in Defender and the safest browser on the planet : &nbsp;to me it feels like being in Fort Knox &nbsp; ! See : http://tech.firstpost.com/news-analysis/ex-mozilla-firefox-developer-says-anti-virus-software-does-more-harm-than-good-359798.html And also :<BR> https://www.howtogeek.com/239950/dont-use-your-antivirus-browser-extensions-they-can-actually-make-you-less-safe/
cor-el
  • Top 10 Contributor
  • Moderator
17483 solutions 157999 answers

Extensions that do not have a "Remove" button are installed globally by other software and are not under control of the Firefox extension manager. Globally installed extensions are usually found via a registry scan or are installed in a location that Firefox scans for installed extensions.

You can find the install location of a specific extension in the extensions.json file in the profile folder. You can open the extensions.json file in the Scratchpad and search for this extension. The descriptor field should list its install location.

You should contact F-Secure for issues with their software to see if they have a workaround.

Extensions that do not have a "Remove" button are installed globally by other software and are not under control of the Firefox extension manager. Globally installed extensions are usually found via a registry scan or are installed in a location that Firefox scans for installed extensions. You can find the install location of a specific extension in the extensions.json file in the profile folder. You can open the extensions.json file in the Scratchpad and search for this extension. The descriptor field should list its install location. You should contact F-Secure for issues with their software to see if they have a workaround.

Question owner

Thank you so much for all of your help! I greatly appreciate it!

Thank you so much for all of your help! I greatly appreciate it!
Happy112 561 solutions 5694 answers

TheaSmothers said

Thank you so much for all of your help! I greatly appreciate it!

You're welcome  !

You can contact F-Secure in more than one way :

https://contactforhelp.com/f-secure-customer-service/

and :

https://www.f-secure.com/en/web/home_global/contact-support

''TheaSmothers [[#answer-1096588|said]]'' <blockquote> Thank you so much for all of your help! I greatly appreciate it! </blockquote> You're welcome ! You can contact F-Secure in more than one way : https://contactforhelp.com/f-secure-customer-service/ and : https://www.f-secure.com/en/web/home_global/contact-support