X
Tap here to go to the mobile version of the site.

Support Forum

When am trying to login to Axisbank.Its keep on sending an error message saying Exception -99 Occurred

Posted

When am trying to login to Axis bank.It keeps on sending an error message saying Exception -99 Occurred.But its working good on chrome browser.Only this error appearing when I use Firefox.Please help me fix this issue.

Thank you!!!!

When am trying to login to Axis bank.It keeps on sending an error message saying Exception -99 Occurred.But its working good on chrome browser.Only this error appearing when I use Firefox.Please help me fix this issue. Thank you!!!!
Attached screenshots

Modified by raja19

Chosen solution

dsengine.cfg = Search Engine Hijack

You have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Read this answer in context 0
Shadow110 1072 solutions 14836 answers

What I am getting is the error is either a java script error or a php error. It maybe the site.

If not running 59.0.2 please update https://support.mozilla.org/en/kb/update-firefox-latest-version

  • Repair System Registry and Files

Find the Dos Prompt Right or Powershell Click and Run as Administrator then : Copy/Paste to Dos Window : SFC /Scannow (SFC <space>/Scannow) then hit Enter. Reboot when completed.

If you are running any adblockers or NoScript or Https Everywhere turn them off. Update your A/V + Firewall software and go to there community forum to see if others are having issues as some programs

like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate.

Please let us know if this solved your issue or if need further assistance.

What I am getting is the error is either a java script error or a php error. It maybe the site. If not running 59.0.2 please update https://support.mozilla.org/en/kb/update-firefox-latest-version *Repair System Registry and Files Find the Dos Prompt Right or Powershell Click and Run as Administrator then : Copy/Paste to Dos Window : SFC /Scannow (SFC <space>/Scannow) then hit Enter. Reboot when completed. If you are running any adblockers or NoScript or Https Everywhere turn them off. Update your A/V + Firewall software and go to there community forum to see if others are having issues as some programs like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate. *https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can *https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites *https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message *https://support.mozilla.org/en-US/kb/connection-untrusted-error-message *http://kb.mozillazine.org/Error_loading_websites Please let us know if this solved your issue or if need further assistance.
FredMcD
  • Top 10 Contributor
4267 solutions 59839 answers

I went to http://www.axisbank.com/ and had no problem even when I tried to log in. But I don't have an account.

I went to http://www.axisbank.com/ and had no problem even when I tried to log in. But I don't have an account.

Question owner

ok, I just ran the Malwarebytes and I found some things on Mozilla.Please see the text below.I copy pasted in here.

===============================================

Malwarebytes www.malwarebytes.com

-Log Details- Scan Date: 3/28/18 Scan Time: 7:35 AM Log File: 80e9741b-322c-11e8-a470-e840f2069ce8.json Administrator: Yes

-Software Information- Version: 3.4.4.2398 Components Version: 1.0.322 Update Package Version: 1.0.4516 License: Premium

-System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: raja-PC\raja

-Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 278522 Threats Detected: 3 Threats Quarantined: 0 (No malicious items detected) Time Elapsed: 7 min, 4 sec

-Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect

-Scan Details- Process: 0 (No malicious items detected)

Module: 0 (No malicious items detected)

Registry Key: 0 (No malicious items detected)

Registry Value: 0 (No malicious items detected)

Registry Data: 0 (No malicious items detected)

Data Stream: 0 (No malicious items detected)

Folder: 0 (No malicious items detected)

File: 3 PUP.Optional.WinBing, C:\PROGRAM FILES (X86)\MOZILLA FIREFOX\DSENGINE.CFG, No Action By User, [5440], [474787],1.0.4516 PUP.Optional.WinBing, C:\PROGRAM FILES (X86)\MOZILLA FIREFOX\DEFAULTS\PREF\DSENGINE.JS, No Action By User, [5440], [474786],1.0.4516 RiskWare.DontStealOurSoftware, C:\WINDOWS\SYSTEM32\DRIVERS\ETC\HOSTS, No Action By User, [5416], [353142],1.0.4516

Physical Sector: 0 (No malicious items detected)


(end)

==============================================
ok, I just ran the Malwarebytes and I found some things on Mozilla.Please see the text below.I copy pasted in here. =========================================================== Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 3/28/18 Scan Time: 7:35 AM Log File: 80e9741b-322c-11e8-a470-e840f2069ce8.json Administrator: Yes -Software Information- Version: 3.4.4.2398 Components Version: 1.0.322 Update Package Version: 1.0.4516 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: raja-PC\raja -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 278522 Threats Detected: 3 Threats Quarantined: 0 (No malicious items detected) Time Elapsed: 7 min, 4 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 3 PUP.Optional.WinBing, C:\PROGRAM FILES (X86)\MOZILLA FIREFOX\DSENGINE.CFG, No Action By User, [5440], [474787],1.0.4516 PUP.Optional.WinBing, C:\PROGRAM FILES (X86)\MOZILLA FIREFOX\DEFAULTS\PREF\DSENGINE.JS, No Action By User, [5440], [474786],1.0.4516 RiskWare.DontStealOurSoftware, C:\WINDOWS\SYSTEM32\DRIVERS\ETC\HOSTS, No Action By User, [5416], [353142],1.0.4516 Physical Sector: 0 (No malicious items detected) (end) ==========================================================

Question owner

Also please check the attached Screenshot.

Also please check the attached Screenshot.
FredMcD
  • Top 10 Contributor
4267 solutions 59839 answers

Chosen Solution

dsengine.cfg = Search Engine Hijack

You have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

dsengine.cfg = Search Engine Hijack You have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Question owner

It's still not fixed.It's working perfectly on chrome

It's still not fixed.It's working perfectly on chrome
FredMcD
  • Top 10 Contributor
4267 solutions 59839 answers

A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.

A post was flagged as '''Solved Problem.''' If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post. Go to that message, and use the '''Undo''' link to its right.
FredMcD
  • Top 10 Contributor
4267 solutions 59839 answers

Refreshing Firefox {web link} is a LAST RESORT ! !

Refreshing Firefox -- easily fix most problems

If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks and open tabs. Everything else, like user settings and add-ons, are removed.

[https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Refreshing Firefox] {web link} is a '''LAST RESORT ! !''' Refreshing Firefox -- easily fix most problems If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks and open tabs. Everything else, like user settings and add-ons, are removed.