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Bookmarks and History missing

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After a browser highjacking I uninstalled firefox. When I tried to reinstalled and restore from an html backup bookmark nothing happened. I tried again with an earlier older version, again nothing happened. Then I just went to a website and tried to "bookmark this page." It says it saved it but when I go to look for it, nothing appears in my bookmarks even after clicking show all bookmarks. When I tried to bookmark the same page it says I can edit this bookmark, but I still do not see a bookmark link. I even tried looking for these "new" bookmarks in my history and nothing is showing in my history either. Oddly though, it remembered my homepage on startup and when I tried to google sites I had bookmarked, the hyperlink is highlighted as having been previously visited. Frustrating I know, any help or tips appreciated for this clearly not too tech savy user.

All Replies (9)

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Was bookmarks saved as HTML or .json ?

Running a outdated and unsupported browser will do that, and again. Please make sure that you are no totally cleaned up : Please use more than 1 scanner as each uses diff tech :

Save your Report and google each before deleting anything as do not want to delete something you need, If need help :

Post in only 1 forum, then wait.

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I tried up updating to the newest firefox version and the browser hijacking came back. I installed the malware scanner and it found nothing. Again, like I mentioned earlier I' not too tech savy. Should I uninstall again?

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Hi Fyrefaux, Firefox may be importing into and adding bookmarks to the "Other Bookmarks" category, so please take a look there. Anything?

What is "the browser hijacking"?

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I seem to be back up for the moment but here is the "highjack" that may or may not come back

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Fyrefaux said

I tried up updating to the newest firefox version and the browser hijacking came back. I installed the malware scanner and it found nothing. Again, like I mentioned earlier I' not too tech savy. Should I uninstall again?

No go here : https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

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Looks like a tech support scam page. If pressing Ctrl+w to close the tab doesn't work, you might need to press Esc a few times or check the box to prevent the site from showing more dialogs before clicking the OK button.

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Jscher2000 I did control alt delete to get out of that each time it came up. But when I opened up Firefox again, it didn't come up this time. Hopefully it doesn't come back later. PKShadow I did click through on that malwarebytes link the first time you posted it. I downloaded it and let it scan detected 0 threats, 0 quarantines.

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Fyrefaux said

Jscher2000 I did control alt delete to get out of that each time it came up. But when I opened up Firefox again, it didn't come up this time. Hopefully it doesn't come back later. PKShadow I did click through on that malwarebytes link the first time you posted it. I downloaded it and let it scan detected 0 threats, 0 quarantines.

You could not have gone to the URL or you would have followed it's directions. https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Go to the URL and register and post your problem there.

This forum can not help you any further until the issue is cleaned up by professionals that do this work daily. Uninstall any cracked programs, uninstall any torrent clients move anything off your desktop that would embarrass you such as URL's .

Now go to the URL please as we can not help you further.

Modified by Shadow110

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Fyrefaux said

jscher2000 said
If pressing Ctrl+w to close the tab doesn't work, you might need to press Esc a few times or check the box to prevent the site from showing more dialogs before clicking the OK button.

Jscher2000 I did control alt delete to get out of that each time it came up.

Hi, Ctrl+Alt+Delete would be the last resort, to totally kill Firefox. I'm suggesting if you see scam pages in the future, try to close the tab using Ctrl+w if you can. It overrides some dialogs and not others.