X
Tap here to go to the mobile version of the site.

Support Forum

How do I prevent frequent plugin stalls ?

Posted

I'm running XP64 pro. The scripts on Yahoo will stall FF after a few minutes. Often I get the popup message that a plugin script has stalled and asks if I want to prevent seeing this again from the site. That's nice but every page on Yahoo is unique. So the stall happens on every page that isn't closed after a short while. The more stalls I get the slower my computer runs even though I use task manager to kill stalled processes. Then I have to reboot to clear out the FF remnants. Is there a way to kill remnants of stalled scripts without rebooting? Often FF crashes and asks me to send a report to Mozilla. Seems to me you guys should have a feature to enable extended logging for inclusion in crash reports. I have sent many requests to fix the problem. If you guys can't fix the root cause of the problem then can you at least provide a decent workaround so the memory doesn't get cluttered up with orphaned threads sucking up all my CPU power?

I'm running XP64 pro. The scripts on Yahoo will stall FF after a few minutes. Often I get the popup message that a plugin script has stalled and asks if I want to prevent seeing this again from the site. That's nice but every page on Yahoo is unique. So the stall happens on every page that isn't closed after a short while. The more stalls I get the slower my computer runs even though I use task manager to kill stalled processes. Then I have to reboot to clear out the FF remnants. Is there a way to kill remnants of stalled scripts without rebooting? Often FF crashes and asks me to send a report to Mozilla. Seems to me you guys should have a feature to enable extended logging for inclusion in crash reports. I have sent many requests to fix the problem. If you guys can't fix the root cause of the problem then can you at least provide a decent workaround so the memory doesn't get cluttered up with orphaned threads sucking up all my CPU power?

Chosen solution

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.113

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • GEPlugin
  • Google Update
  • Shockwave Flash 28.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.9.199
  • 5.1.40416.0
  • VLC media player Web Plugin 2.0.2
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.2; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0

More Information

FredMcD
  • Top 10 Contributor
4220 solutions 58911 answers

The next time you see that message,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network.

[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

The next time you see that message, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you! ----------------- Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. Type '''about:preferences'''<enter> in the address bar. * '''Cookies; ''' Select '''Privacy. ''' Under '''History, ''' select Firefox will '''Use Custom Settings. ''' Press the button on the right side called '''Show Cookies. ''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache; ''' Select '''Advanced > Network. ''' [v57+] Select '''Privacy. ''' Across from '''Cached Web Content, ''' Press '''Clear Now. ''' If there is still a problem, '''Start Firefox in Safe Mode''' https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
Happy112 561 solutions 5694 answers

Just in case the above doesn't fix the problem, would you please take a look at this article :

https://support.mozilla.org/en-US/kb/warning-unresponsive-plugin

Just in case the above doesn't fix the problem, would you please take a look at this article : https://support.mozilla.org/en-US/kb/warning-unresponsive-plugin

Question owner

After a script stalls in FireFox my entire computer runs very slowly until I reboot it. Task manager does not show any process consuming CPU resources, The computer just runs slower and slower the more times I have to stop a script in FireFox. Restarting FireFox does not help. The problem occurs in safe mode as well.

Hopefully the attached pictures or warning messages can be of some use to fix the problem. If they are insufficient then I suggest the development team add a lot more detail to the error messages. Also ask if the user wants to report this problem to Mozilla and give the option to have the error message automatically send a log file. At a minimum the error message should include a path pointing to a debug log detailing the error. The log could optionally include a link to send the log file to Mozilla.

I'm running XP 64 Pro. FireFox blocks these plugins and wont let me start or update them.... Microsoft .NET Framework Assistant Adobe acrobat plugin for FireFox 11.0.8 Silverlight plugin 5.1.40416.0 VLC web plugin 2.0.2

It would be really nice if you could tell me the name of the processes to kill in Task Manager so I wouldn't have to reboot so often. Any suggestions would be greatly appreciated !  :-)

After a script stalls in FireFox my entire computer runs very slowly until I reboot it. Task manager does not show any process consuming CPU resources, The computer just runs slower and slower the more times I have to stop a script in FireFox. Restarting FireFox does not help. The problem occurs in safe mode as well. Hopefully the attached pictures or warning messages can be of some use to fix the problem. If they are insufficient then I suggest the development team add a lot more detail to the error messages. Also ask if the user wants to report this problem to Mozilla and give the option to have the error message automatically send a log file. At a minimum the error message should include a path pointing to a debug log detailing the error. The log could optionally include a link to send the log file to Mozilla. I'm running XP 64 Pro. FireFox blocks these plugins and wont let me start or update them.... Microsoft .NET Framework Assistant Adobe acrobat plugin for FireFox 11.0.8 Silverlight plugin 5.1.40416.0 VLC web plugin 2.0.2 It would be really nice if you could tell me the name of the processes to kill in Task Manager so I wouldn't have to reboot so often. Any suggestions would be greatly appreciated ! :-)
Shadow110 1072 solutions 14836 answers

You may want to try the 32 bit version.

fyi: June is the end of support for XP

You may want to try the 32 bit version. fyi: June is the end of support for XP

Question owner

Thanks for suggesting to try a 32 bit version. But of which did you mean? XP or FireFox?

I'm currently running the 32bit build of FireFox version 52.7.2 XP64 pro is sooo much faster than XP 32 bit. So it is not likely I'll be downgrading to 32 bit XP even if I did have the CDs for it, which may not be too easy to purchase this late in the game. If there is a 64 bit build of FireFox available I would be happy to try that. Is there a link for it?

Can anyone say which thread process to kill in Task Manager after I already stopped the troublesome browser script, and exited FireFox too, and then the computer is still running slow?

How can I send a request to the FF developer team to add more details, and logging, to their browser warning messages which I posted previously?

Thanks for suggesting to try a 32 bit version. But of which did you mean? XP or FireFox? I'm currently running the 32bit build of FireFox version 52.7.2 XP64 pro is sooo much faster than XP 32 bit. So it is not likely I'll be downgrading to 32 bit XP even if I did have the CDs for it, which may not be too easy to purchase this late in the game. If there is a 64 bit build of FireFox available I would be happy to try that. Is there a link for it? Can anyone say which thread process to kill in Task Manager after I already stopped the troublesome browser script, and exited FireFox too, and then the computer is still running slow? How can I send a request to the FF developer team to add more details, and logging, to their browser warning messages which I posted previously?
James
  • Moderator
1594 solutions 11229 answers

Win64 Firefox any version (including current at www.mozilla.org/firefox/all/ ) will only run on 64-bit Windows 7, 8, 10 so even if the WinXP or Vista user had the 64-bit version of OS you can still only run 32-bit Firefox anyways.

Since you have a 64-bit CPU if you were use or dual boot a 64-bit Linux ditro then you would be able to use 64-bit Firefox.

Firefox 52 ESR is pretty much almost at End Of Life (Fx 52.9.0esr on June 26) and 53.0 and later does not run on the EOL WinXP and Vista so there will be little reason for Mozilla to add anything for Firefox 52 ESR at this point.

Win64 Firefox any version (including current at www.mozilla.org/firefox/all/ ) will only run on 64-bit Windows 7, 8, 10 so even if the WinXP or Vista user had the 64-bit version of OS you can still only run 32-bit Firefox anyways. Since you have a 64-bit CPU if you were use or dual boot a 64-bit Linux ditro then you would be able to use 64-bit Firefox. Firefox 52 ESR is pretty much almost at End Of Life (Fx 52.9.0esr on June 26) and 53.0 and later does not run on the EOL WinXP and Vista so there will be little reason for Mozilla to add anything for Firefox 52 ESR at this point.

Modified by James

Question owner

How do I update to something newer the 52.7.2 ? I went here ... https://support.mozilla.org/en-US/kb/update-firefox-latest-version and followed the instructions but it just wanted to install the same version I already have.

Can anyone say which thread process to kill in Task Manager after I already stopped the troublesome browser script, and exited FireFox too, and then the computer is still running slow?

How do I update to something newer the 52.7.2 ? I went here ... https://support.mozilla.org/en-US/kb/update-firefox-latest-version and followed the instructions but it just wanted to install the same version I already have. Can anyone say which thread process to kill in Task Manager after I already stopped the troublesome browser script, and exited FireFox too, and then the computer is still running slow?
Shadow110 1072 solutions 14836 answers
There is nothing newer than 52,7,2ESR You need to download from here : https://www.mozilla.org/en-US/firefox/organizations/all/ https://www.wikihow.com/Dramatically-Speed-up-Windows-XP https://www.auslogics.com/en/articles/speed-up-windows-xp/ https://www.askvg.com/master-tutorial-to-make-your-windows-xp-super-fast/ Please let us know if this solved your issue or if need further assistance.
James
  • Moderator
1594 solutions 11229 answers

John_is_annoyed_with_FF said

How do I update to something newer the 52.7.2 ? I went here ... https://support.mozilla.org/en-US/kb/update-firefox-latest-version and followed the instructions but it just wanted to install the same version I already have.

As I said Firefox 53.0 and newer including 59.0.1 requires Windows 7, 8, 10. This is why you are served 52.7.2esr.

The Firefox 52.7.2 esr is the current version for Fx 52 ESR. Fx 52.8.0esr will be out on May 9th.

''John_is_annoyed_with_FF [[#answer-1089702|said]]'' <blockquote> How do I update to something newer the 52.7.2 ? I went here ... https://support.mozilla.org/en-US/kb/update-firefox-latest-version and followed the instructions but it just wanted to install the same version I already have. </blockquote> As I said Firefox 53.0 and newer including 59.0.1 requires Windows 7, 8, 10. This is why you are served 52.7.2esr. The Firefox 52.7.2 esr is the current version for Fx 52 ESR. Fx 52.'''8'''.0esr will be out on May 9th.

Question owner

I downloaded the latest from the link which Pkshadow shared. The problem remains, still crashes and stalls. Note the fresh screen shots of FF problems attached to this post I can't over emphasize the need for a good log file to solve problems. Hopefully the upcoming release will include advanced logging.


Can anyone say which thread process to kill in Task Manager after I already stopped the troublesome browser script, and exited FireFox too, and then the computer is still running slow?

Thanks for your effort!

I downloaded the latest from the link which Pkshadow shared. The problem remains, still crashes and stalls. Note the fresh screen shots of FF problems attached to this post I can't over emphasize the need for a good log file to solve problems. Hopefully the upcoming release will include advanced logging. Can anyone say which thread process to kill in Task Manager after I already stopped the troublesome browser script, and exited FireFox too, and then the computer is still running slow? Thanks for your effort!
FredMcD
  • Top 10 Contributor
4220 solutions 58911 answers

Helpful Reply

https://support.mozilla.org/en-US/kb/warning-unresponsive-script?cache=no


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

https://support.mozilla.org/en-US/kb/warning-unresponsive-script?cache=no ------------------------ In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Question owner

bp-d47c521d-ece0-4782-8add-ba02f0180320 3/17/18 12:37 AM bp-2377b566-7bf5-4340-ac8c-9439c0180320 3/8/18 8:50 PM bp-c800796f-608e-4ff7-9a25-815cf0180320 2/9/18 4:08 PM 28f698ba-e9b6-4577-8342-edaf81254352 1/17/18 12:18 PM b26788b1-f889-45c8-bc27-af4b0f4ecb82 12/13/17 2:46 PM c326ab36-0498-4b22-a681-731e976dbd6d 12/11/17 11:26 PM b895d18b-5773-4586-bcf7-3cb6ef2e465c 11/28/17 3:52 PM e7bae687-3683-4527-b44b-f7b6a1ea9520 11/11/17 3:47 PM e57b9a20-cdff-4c56-8209-0145744abcc4 11/11/17 3:47 PM 824f9306-ba0d-4869-9bd4-7d4384faf641 11/11/17 3:47 PM 5cace237-fdf9-4132-8aa1-9b5db0ab2bbf 11/11/17 3:46 PM

bp-d47c521d-ece0-4782-8add-ba02f0180320 3/17/18 12:37 AM bp-2377b566-7bf5-4340-ac8c-9439c0180320 3/8/18 8:50 PM bp-c800796f-608e-4ff7-9a25-815cf0180320 2/9/18 4:08 PM 28f698ba-e9b6-4577-8342-edaf81254352 1/17/18 12:18 PM b26788b1-f889-45c8-bc27-af4b0f4ecb82 12/13/17 2:46 PM c326ab36-0498-4b22-a681-731e976dbd6d 12/11/17 11:26 PM b895d18b-5773-4586-bcf7-3cb6ef2e465c 11/28/17 3:52 PM e7bae687-3683-4527-b44b-f7b6a1ea9520 11/11/17 3:47 PM e57b9a20-cdff-4c56-8209-0145744abcc4 11/11/17 3:47 PM 824f9306-ba0d-4869-9bd4-7d4384faf641 11/11/17 3:47 PM 5cace237-fdf9-4132-8aa1-9b5db0ab2bbf 11/11/17 3:46 PM
FredMcD
  • Top 10 Contributor
4220 solutions 58911 answers

Product Firefox Release Channel esr Version 52.7.0esr Build ID 20180307131617 OS Windows Server 2003 OS Version 5.2.3790 Service Pack 2


bp-d47c521d-ece0-4782-8add-ba02f0180320 Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 25 related bug reports +++++++++++++++++++++++++++++++++++++++++++++ bp-2377b566-7bf5-4340-ac8c-9439c0180320 Signature: hang | F_36902717________________________________

Process Type plugin (web) Shockwave Flash Version: 28.0.0.161 Filename: NPSWF32_28_0_0_161.dll +++++++++++++++++++++++++++++++++++++++++++ bp-c800796f-608e-4ff7-9a25-815cf0180320 Signature: hang | InvalidateObjects

Process Type plugin (web) Shockwave Flash Version: 28.0.0.161 Filename: NPSWF32_28_0_0_161.dll

Product Firefox Release Channel esr Version 52.7.0esr Build ID 20180307131617 OS Windows Server 2003 OS Version 5.2.3790 Service Pack 2 bp-d47c521d-ece0-4782-8add-ba02f0180320 Signature: IPCError-browser | ShutDownKill Attention Sumo's there are 25 related bug reports +++++++++++++++++++++++++++++++++++++++++++++ bp-2377b566-7bf5-4340-ac8c-9439c0180320 Signature: hang | F_36902717________________________________ Process Type plugin (web) Shockwave Flash Version: 28.0.0.161 Filename: NPSWF32_28_0_0_161.dll +++++++++++++++++++++++++++++++++++++++++++ bp-c800796f-608e-4ff7-9a25-815cf0180320 Signature: hang | InvalidateObjects Process Type plugin (web) Shockwave Flash Version: 28.0.0.161 Filename: NPSWF32_28_0_0_161.dll
FredMcD
  • Top 10 Contributor
4220 solutions 58911 answers

Chosen Solution

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.113

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 29.0.0.113 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
  • Top 10 Contributor
4220 solutions 58911 answers
[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

Question owner

At the point where FireFox stalls or crashes, as shown in the screen shots previously attached, would be a great place to add a comment about typing In the address bar, about:crashes<enter>. Also would be a good place to add a comment warning about third party drivers being rejected by FireFox, and a link to identify the list of external drivers being rejected.

Thanks for all the support each of you provided. I really like the timely responses from the team :-) Kudos.

At the point where FireFox stalls or crashes, as shown in the screen shots previously attached, would be a great place to add a comment about typing In the address bar, '''about:crashes'''<enter>. Also would be a good place to add a comment warning about third party drivers being rejected by FireFox, and a link to identify the list of external drivers being rejected. Thanks for all the support each of you provided. I really like the timely responses from the team :-) Kudos.