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Cannot connect to www.homedepot.com

  • 7 replies
  • 2 have this problem
  • 170 views
  • Last reply by FredMcD

Dallas-OR
Dallas-OR

whenever I try to login to the Home Depot website via the above url: www.homedepot.com or www.homedecorators.com I get this reply: "the connection to www.homedepot.com was interrupted while the page was loading. 

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

I have contacted Home Depot and they say all is good. I used my iPod which has web capabilities and it can connect to both of those websites. The new version of Firefox must have some kind of security I need to change. Please help.

whenever I try to login to the Home Depot website via the above url: www.homedepot.com or www.homedecorators.com I get this reply: "the connection to www.homedepot.com was interrupted while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem." I have contacted Home Depot and they say all is good. I used my iPod which has web capabilities and it can connect to both of those websites. The new version of Firefox must have some kind of security I need to change. Please help.

Chosen solution

Avast and other such programs have caused issues of late. Make sure all of your programs are up to date.

Read this answer in context 👍 1

All Replies (7)

FredMcD
FredMcD

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Dallas-OR
Dallas-OR Question owner

Thanks Fred but this did not work. I also have cleared my cookies and cache. Again no luck. I am working my way down the Troubleshooting list and I'm just getting ready to remove and replace Firefox. Since this problem also happens when using Safari I doubt that removing and reinstalling will help.

FredMcD
FredMcD

Dallas-OR said

Since this problem also happens when using Safari I doubt that removing and reinstalling will help.

Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Dallas-OR
Dallas-OR Question owner

Thanks again. I tried the 'safe' mode and I was able to briefly to connect to the Home Depot website. When on the website I asked to see a particular item and once the search for that began it once again gave me the prompt that the search was unable to find the requested website. Could this be an anti-virus problem? I am running the free version of Avast.

FredMcD
FredMcD

Chosen Solution

Avast and other such programs have caused issues of late. Make sure all of your programs are up to date.

Dallas-OR
Dallas-OR Question owner

I disabled, briefly, the Web antivirus portion of my Avast and was able to connect to the website. According to Firefox my browser is up to date. Thanks again for the help.

FredMcD
FredMcD

Good to hear. Contact Avast support for more help on this.