i cant get my browser to enter and go after typing the website
if I type in directtv.com for instance I cant press enter and the browser take me there. browser doesn't do anything . it used to work but for some reason it doesn't anymore.
Chosen solution
Hi camillescales, have you modified the settings for the address bar so that there are no suggestions from any of the four possible sources:
- Bookmarks
- History
- Open Tabs
- Search engine suggestions
If you do that, the bar does not work correctly. Hopefully this will be fixed in a future release but for now I think you need to allow at least one category of suggestions.
If that is not the issue, you could try the Refresh or if you have patience for more troubleshooting:
Could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.
If Firefox is not running: Hold down the Shift key when starting Firefox.
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" button > Restart with Add-ons Disabled
- Help menu > Restart with Add-ons Disabled
and OK the restart.
Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any improvement?
Read this answer in context 👍 0All Replies (2)
Hello,
The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.
Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.
To Refresh Firefox:
- Open the Troubleshooting Information page using one of these methods:
- Click the menu button
, click help 
and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
- If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
- Click the menu button
- At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
- Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
- Click Finish and Firefox will reopen.
Did this fix the problem? Please report back to us!
Thank you.
Chosen Solution
Hi camillescales, have you modified the settings for the address bar so that there are no suggestions from any of the four possible sources:
- Bookmarks
- History
- Open Tabs
- Search engine suggestions
If you do that, the bar does not work correctly. Hopefully this will be fixed in a future release but for now I think you need to allow at least one category of suggestions.
If that is not the issue, you could try the Refresh or if you have patience for more troubleshooting:
Could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.
If Firefox is not running: Hold down the Shift key when starting Firefox.
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" button > Restart with Add-ons Disabled
- Help menu > Restart with Add-ons Disabled
and OK the restart.
Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any improvement?