Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Archived

www.vtechphones.com - Connection failed Error code 8 The proxy failed to connect to the web server, due to TCP connection rejection (TCP Reset). 2018-02-25 1

cor-el replied
NancyE.

What does this mean? I've never connected to a proxy service.

What does this mean? I've never connected to a proxy service.

All Replies (4)

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network.

[56+] Type about:preferences#general<enter> in the address bar. Look for Network. +++++++++++++++++++++ Look for Configure How Firefox Connects and press the Settings button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first try No Proxy. If there is a problem, then try System Proxy.

The Vtech website mentioned that I have a proxy server, which I don't. How do I get rid of it? Is it a hacker??

I got the same error. I called for more help. This may be a problem with the website.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window