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can't record a video using adobe flash on firefox

Posted

Hello

I am trying to set up a discussion in Canvas. When I click on Record/Upload Media, a window pops up with Adobe Flash Player Setting asking me to click on Allow, nothing works on the window...However when I do the same on Safari and Chrome, no problem it works... I am also having mega problems on another online platform "Portails" when I also use Firefox (I suspect this is a Flash player problem...) and same thing, when I use Chrome everything works...I have uninstalled and reinstalled Firefox and downloaded the latest version of Adobe flash player..it did not help...I have a Mac Pro... thanks...

Hello I am trying to set up a discussion in Canvas. When I click on Record/Upload Media, a window pops up with Adobe Flash Player Setting asking me to click on Allow, nothing works on the window...However when I do the same on Safari and Chrome, no problem it works... I am also having mega problems on another online platform "Portails" when I also use Firefox (I suspect this is a Flash player problem...) and same thing, when I use Chrome everything works...I have uninstalled and reinstalled Firefox and downloaded the latest version of Adobe flash player..it did not help...I have a Mac Pro... thanks...

Chosen solution

It's normal for a user to need to give a site permission to use the Flash plugin. To bypass that, you can make a change on the Add-ons page. Either:

  • Command+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins.

On the right side, find "Shockwave Flash" and change "Ask to Activate" to "Always Activate".

When you reload the problem page and try to access your camera/microphone, you should now get whatever permission prompt the Flash plugin presents, without first having to interact with Firefox's permission prompt.

Any improvement?


If not, could you test in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. Flash still runs.

If Firefox is not running: Hold down the option/alt key when starting Firefox. (On Windows, hold down the Shift key instead of option/alt.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?


Do you know whether this issue occurs on other platforms or only on MacOS?

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36

More Information

WestEnd
  • Top 10 Contributor
45 solutions 2135 answers

Each of those Browser uses different flash version so you should see and install the latest Flash to see what happens. Otherwise you need to contact Adobe support for flash problems.

Each of those Browser uses different flash version so you should see and install the latest Flash to see what happens. Otherwise you need to contact Adobe support for flash problems.
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Helpful Reply

There is no live support for adobe flash player

There is no live support for adobe flash player
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jscher2000
  • Top 10 Contributor
7368 solutions 59999 answers

Chosen Solution

It's normal for a user to need to give a site permission to use the Flash plugin. To bypass that, you can make a change on the Add-ons page. Either:

  • Command+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins.

On the right side, find "Shockwave Flash" and change "Ask to Activate" to "Always Activate".

When you reload the problem page and try to access your camera/microphone, you should now get whatever permission prompt the Flash plugin presents, without first having to interact with Firefox's permission prompt.

Any improvement?


If not, could you test in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. Flash still runs.

If Firefox is not running: Hold down the option/alt key when starting Firefox. (On Windows, hold down the Shift key instead of option/alt.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?


Do you know whether this issue occurs on other platforms or only on MacOS?

It's normal for a user to need to give a site permission to use the Flash plugin. To bypass that, you can make a change on the Add-ons page. Either: * Command+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click Plugins. On the right side, find "Shockwave Flash" and change "Ask to Activate" to "Always Activate". When you reload the problem page and try to access your camera/microphone, you should now get whatever permission prompt the Flash plugin presents, without first having to interact with Firefox's permission prompt. Any improvement? ---- If not, could you test in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. Flash still runs. ''If Firefox is not running:'' Hold down the option/alt key when starting Firefox. (On Windows, hold down the Shift key instead of option/alt.) ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement? ---- Do you know whether this issue occurs on other platforms or only on MacOS?
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Question owner

Someone at Canvas figured it out... I think we did Firefox Safe mode and it fixed it! thanks for the help...

Someone at Canvas figured it out... I think we did Firefox Safe mode and it fixed it! thanks for the help...
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jscher2000
  • Top 10 Contributor
7368 solutions 59999 answers

Okay, check whether it's one of the extensions.

If not, it could be an incompatibility with your graphics card/chipset driver software. You can temporarily disable hardware acceleration in normal mode (see: Firefox's performance settings) and check for updates (see: Upgrade your graphics drivers to use hardware acceleration and WebGL).

Okay, check whether it's one of the extensions. If not, it could be an incompatibility with your graphics card/chipset driver software. You can temporarily disable hardware acceleration in normal mode (see: [[Firefox's performance settings]]) and check for updates (see: [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]).
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