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Chat link button for att.com/contactus: Missing

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by acim

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"Chat" link not there in 57.0.4; there in MS Edge; is this a settings, AddOns, or quantum code problem?

Adblock; Adblocker ultimate; Adblocker X; Ghostery; empty cache button; Google Search Link fix; LessPass; No Profile; Open tabs next to current; Print Edit WE; Reader; Secure Password Generator; Speed Dial FVD; Yet Another Smooth Scrolling WE;

"Chat" link not there in 57.0.4; there in MS Edge; is this a settings, AddOns, or quantum code problem? Adblock; Adblocker ultimate; Adblocker X; Ghostery; empty cache button; Google Search Link fix; LessPass; No Profile; Open tabs next to current; Print Edit WE; Reader; Secure Password Generator; Speed Dial FVD; Yet Another Smooth Scrolling WE;

Chosen solution

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Ghostery, uBlock Origin) always make sure such extensions do not block (wanted) content.

  • make sure your extensions and filters are updated to the latest version

You will have to check what each of your extensions is blocking.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
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All Replies (4)

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Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 57.0.4 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

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DO these FIRST : Use only 1 of these : Adblock; Adblocker ultimate; Adblocker X; Ghostery works differently. Try Ublock Origin instead  : https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/

You may need to disable all blockers or make rules and test to get button back. If still a issue , try this : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST...... before Uninstall.

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Chosen Solution

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Ghostery, uBlock Origin) always make sure such extensions do not block (wanted) content.

  • make sure your extensions and filters are updated to the latest version

You will have to check what each of your extensions is blocking.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
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actually getting rid of adblocker; adblocker ultimate; ghostery and adding Ublock Origin fixed the issue. Sorry for the confusion.