Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox won't remember passwords despite ticking "Remember logins and passwords for web site" which disappears after restarting Firefoxs

  • 3 replies
  • 8 have this problem
  • 16 views
  • Last reply by rogerroger

more options

I click Options, Privacy & Security & tick "Remember logins and passwords for web site". I close Firefox. When I re-open it, the tick has disappeared. I can't find a 'Save Changes' button.

All Replies (3)

more options

Please Refresh but do this 1st:

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

more options

This is possibly a problem with the RoboForm Password Manager extension that shows in the system details list. We have recently seen some reports about issues with this RoboForm extension for Firefox. You can try to contact RoboForm for support.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
more options

My computer knowledge is limited. I have no idea what Pkshadow means by "If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test". I don't know how to start Firefox in Safe Mode or how to check if " if hardware acceleration is causing the problem."