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Why is the remember logins and passwords box keep unchecking

Posted

I noticed today when I opened Firefox that all my login details, (i.e. email address, user name and passwords) were no longer listed. Therefore, I immediately went to my options menu, went down to the "Privacy & Security" section to see if the "Remember logins and passwords for websites" box was checked, and to my surprise it was UN-Checked. Obviously, I then CHECKED the box and closed the tab.

Just to make sure it worked, I closed my browser, reopened it and immediately went to the "Privacy & Security" section only to see the box was once again UNCHECKED. Can somebody tell me what is going on?

Thank You

I noticed today when I opened Firefox that all my login details, (i.e. email address, user name and passwords) were no longer listed. Therefore, I immediately went to my options menu, went down to the "Privacy & Security" section to see if the "Remember logins and passwords for websites" box was checked, and to my surprise it was UN-Checked. Obviously, I then CHECKED the box and closed the tab. Just to make sure it worked, I closed my browser, reopened it and immediately went to the "Privacy & Security" section only to see the box was once again UNCHECKED. Can somebody tell me what is going on? Thank You
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

  • Firefox 57.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
  • Support URL: https://support.mozilla.org/1/firefox/57.0.2/WINNT/en-US/

Extensions

  • Norton Safe Search 2.3.0.24 (nortonsafesearch_ul@symantec.com)
  • Norton Safe Web 2.5.0.3 (nortonsafeweb@symantec.com)
  • RoboForm Password Manager 8.4.3.8 (rf-firefox@siber.com)
  • Personas Expression 2.1.5 (personasexpression@eddiescorpse.private) (Inactive)
  • Personas Plus 2.0.0 (personas@christopher.beard) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2:
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  • adapterRAM2:
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  • adapterSubsysID2:
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  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 11-18-2014
  • driverDate2:
  • driverVersion: 10.18.14.4029
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 3
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  • webgl1DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_frag_depth GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_fence GL_NV_pack_subimage GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
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  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008c2e) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Kim58 0 solutions 3 answers

I am experiencing this too, I am having to check the box everytime I relaunch browser

I am experiencing this too, I am having to check the box everytime I relaunch browser
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FredMcD
  • Top 10 Contributor
3587 solutions 48825 answers

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save '''Note:''' Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.
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Question owner

FredMcD said

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

The only thing that may apply is my Norton 360; however, I do not have anything that says: "Firefox Privacy Cleanup." I do have two other options that are enabled that says: "Firefox Temporary File Cleanup" & "Firefox History Cleanup;" however, this never changed my preferences before. Also, I do have CHECKED in my Firefox settings "Clear history when Firefox closes," but I have ALWAYS had this checked and it never affected my "Remember logins and passwords for websites" setting before. This just started today and it's driving me CRAZY! Also, when I look at my "Saved Logins" all my data is there. Something is UNCHECKING that box.

''FredMcD [[#answer-1054590|said]]'' <blockquote> https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save '''Note:''' Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software. </blockquote> The only thing that may apply is my Norton 360; however, I do not have anything that says: "Firefox Privacy Cleanup." I do have two other options that are enabled that says: "Firefox Temporary File Cleanup" & "Firefox History Cleanup;" however, this never changed my preferences before. Also, I do have CHECKED in my Firefox settings "Clear history when Firefox closes," but I have ALWAYS had this checked and it never affected my "Remember logins and passwords for websites" setting before. This just started today and it's driving me CRAZY! Also, when I look at my "Saved Logins" all my data is there. Something is UNCHECKING that box.

Modified by Hvnly777

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Question owner

Kim58 said

I am experiencing this too, I am having to check the box everytime I relaunch browser

This is terrible.

''Kim58 [[#answer-1054531|said]]'' <blockquote> I am experiencing this too, I am having to check the box everytime I relaunch browser </blockquote> This is terrible.
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Pkshadow
  • Top 10 Contributor
742 solutions 9010 answers

Leave Norton out of it, I have Norton Security on 4 Systems, no issues.

Please Refresh but do this 1st:

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

Leave Norton out of it, I have Norton Security on 4 Systems, no issues. Please Refresh but do this 1st: *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then *https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles If is your Profile : *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox Note: Any customization will revert back to default, you will also need to reinstall Extensions. Please let us know if this solved your issue or if need further assistance.
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FredMcD
  • Top 10 Contributor
3587 solutions 48825 answers

Note: Advanced SystemCare is an example.

Note: Advanced SystemCare is an example.
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cor-el
  • Top 10 Contributor
  • Moderator
16225 solutions 146466 answers

@Hvnly777:

I see the RoboForm Password Manager 8.4.3.8 (rf-firefox@siber.com) extension listed in the System Details list. This Password Manager possibly overrides the builtin Firefox Password Manager and disables it.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

If you have the "Trend Micro Password Manager" installed then uninstall this application via the Windows Control Panel.

@Hvnly777: I see the RoboForm Password Manager 8.4.3.8 (rf-firefox@siber.com) extension listed in the System Details list. This Password Manager possibly overrides the builtin Firefox Password Manager and disables it. Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems If you have the "Trend Micro Password Manager" installed then uninstall this application via the Windows Control Panel.
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cor-el said

@Hvnly777: I see the RoboForm Password Manager 8.4.3.8 (rf-firefox@siber.com) extension listed in the System Details list. This Password Manager possibly overrides the builtin Firefox Password Manager and disables it. Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
If you have the "Trend Micro Password Manager" installed then uninstall this application via the Windows Control Panel.

I have this version of Roborform: Copyright (C) 1999-2017 Siber Systems Inc. Version 7.9.31.1 (en-english, ENU) Nov 13 2017 10:33:23

''cor-el [[#answer-1054638|said]]'' <blockquote> @Hvnly777: I see the RoboForm Password Manager 8.4.3.8 (rf-firefox@siber.com) extension listed in the System Details list. This Password Manager possibly overrides the builtin Firefox Password Manager and disables it. Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems If you have the "Trend Micro Password Manager" installed then uninstall this application via the Windows Control Panel. </blockquote> I have this version of Roborform: Copyright (C) 1999-2017 Siber Systems Inc. Version 7.9.31.1 (en-english, ENU) Nov 13 2017 10:33:23
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Kim58 0 solutions 3 answers

Helpful Reply

It is roboform that's causing mine, tried disabling it and the box remains checked

It is roboform that's causing mine, tried disabling it and the box remains checked
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FredMcD
  • Top 10 Contributor
3587 solutions 48825 answers

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know. In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.
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