Account locked
My sync account has been locked, please could you help me to recover it?
Modified
All Replies (15)
Account where? No one reading is going to know what your talking about here.
Modified
Account. Guess it is not this one.....maybe......sync. I guess.
Will find contact info in : https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq
Please let us know if this solved your issue or if need further assistance.
Thanks for the link but that FAQ is largely useless if the email never turned up to begin with.
Pkshadow said
Account. Guess it is not this one.....maybe......sync. I guess. Will find contact info in : https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq Please let us know if this solved your issue or if need further assistance.
please create a bugzilla.mozilla.org account and use this link to create a request.
Sorry link did not paste from that URL please create a bugzilla.mozilla.org account and use this link to create a request. https://mzl.la/2xrTETT
This info as said was in : https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq
Please let us know if this solved your issue or if need further assistance.
Modified
It's not necessarily a bug for me to want to do that, is there an email address to get in contact with them?
You can do this with some one else.
no, there is not.
This has been asked and answered.
I just want to regain access to my account, it is bad enough having to go though this process to begin with.
Nathaniel Blackburn said
I just want to regain access to my account, it is bad enough having to go though this process to begin with.
I understand and empathize with you. There is nothing I can do about it. Volunteer Support points you in the directions to answer your questions.
Nothing more I can do about it other than give you the info.
Someone will see it if are around and send you a email. Please be clear and answer what they want. ..which I have no idea of.
G'luck with it. If lucky get it shortly, if not 4-6hrs I would think.
I know you are trying to help and also that you don't have the tools to help which must be frustrating for you too.
Thanks for making the issue known however, hopefully it will be resolved in due course, i just wish there was a better process for this kind of thing.
I have suggested (in another way internally) that Sync get it's own forum along with these https://support.mozilla.org/en-US/ with some FAQ's
Once click a silly smiley face out of the way you get a text box to write in.
Make yours : To submit suggestions for new or changed features, may I suggest: Feedback: https://qsurvey.mozilla.com/s3/FirefoxInput/
Well nobody got in touch
You can try to wait 24 hours and try again to see if you can connect to Sync.
You can try to log in to the Firefox account via this website.
cor-el said
You can try to wait 24 hours and try again to see if you can connect to Sync. You can try to log in to the Firefox account via this website.
I have waited 19 days
We do not have anything to do with sync other than to give you information.
Again : There is contact info in this and yes do have to create a account and wait : https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq