Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I start Firefox 57 windows always freezes for a bit.

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by sswxyz

sswxyz
sswxyz
more options

Hello,

after I updated from Firefox 57 to 56, a weird bug started to occur. Every time when I start Firefox Windows freezes for a couple of seconds (2-3) in this time I cannot move my cursor and almost everything in general stops (audio that is playing from other apps, etc). I have tried to reinstall, I have tried "Preventing accessibility services from accessing your browser", I have tried turning hardware acceleration off and the result was always the same, not working properly.

Thanks in advance.

)
Hello, after I updated from Firefox 57 to 56, a weird bug started to occur. Every time when I start Firefox Windows freezes for a couple of seconds (2-3) in this time I cannot move my cursor and almost everything in general stops (audio that is playing from other apps, etc). I have tried to reinstall, I have tried "Preventing accessibility services from accessing your browser", I have tried turning hardware acceleration off and the result was always the same, not working properly. Thanks in advance. :)

All Replies (2)

Mkll
Mkll
more options

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

sswxyz
sswxyz Question owner
more options

I've also tried this but it did not work. :(