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Can't type anything into a new message or reply

  • 10 replies
  • 3 have this problem
  • 17 views
  • Last reply by Andyru

I cannot type anything into the body of a new message or reply in CenturyLink e-mail. I have cleared history and cache, restarted Firefox in safe mode with plugins disabled, reset Firefox, run a Malwarebytes scan (no malware detected), used another computer that has a different AV program (same problem), contacted CenturyLink who checked my account and they had no problem. All works fine on Microsoft Edge. Windows 10

I cannot type anything into the body of a new message or reply in CenturyLink e-mail. I have cleared history and cache, restarted Firefox in safe mode with plugins disabled, reset Firefox, run a Malwarebytes scan (no malware detected), used another computer that has a different AV program (same problem), contacted CenturyLink who checked my account and they had no problem. All works fine on Microsoft Edge. Windows 10

Chosen solution

Fixed. I had switched to 'text' in the 'composing' section of Preferences. I just went back into Preferences, in the Mail section - 'Displaying Messages' and switched to text there. Done deal, works now. Thanks for the help!

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All Replies (10)

hi, does it make a difference when you remove trusteer rapport?

No difference when all plugins were disabled.

Hi!

Does it use Zimbra as platform?

Looks like it does use Zimbra/Synacor

Does it work if you use the option to type as text instead of HTML? Usually you can change this setting under Preferences.

I tried that, no joy.

The last e-mail I replied to was on Oct 19, I believe that was before the latest update to Firefox.

Firefox 57 was released on November 14th.

Have you tried in another computer?

Modified by Zilmar

Yes, I tried on my laptop, same problem. I have no problem with Microsoft Edge though.

Chosen Solution

Fixed. I had switched to 'text' in the 'composing' section of Preferences. I just went back into Preferences, in the Mail section - 'Displaying Messages' and switched to text there. Done deal, works now. Thanks for the help!

Modified by Andyru