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Firefox crashes when I interact with the bookmark sidebar

  • 2 replies
  • 1 has this problem
  • 72 views
  • Last reply by ChapDaddy65

ChapDaddy65
ChapDaddy65
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Just installed Firefox Dev Ed, haven't even signed in or anything, I simply imported my bookmarks (one attempt from chrome and one from an .HTML file) and when I go to open up the sidebar panel, Firefox crashes. I cant click on anything inside the window, cant close it, nothing. and it just stays there until I go into the task manager and kill it.

I'm running Windows 10 Home Insider Preview - Build 17035 (64-bit), and no other apps are running when doing this.

Any Ideas?

Just installed Firefox Dev Ed, haven't even signed in or anything, I simply imported my bookmarks (one attempt from chrome and one from an .HTML file) and when I go to open up the sidebar panel, Firefox crashes. I cant click on anything inside the window, cant close it, nothing. and it just stays there until I go into the task manager and kill it. I'm running Windows 10 Home Insider Preview - Build 17035 (64-bit), and no other apps are running when doing this. Any Ideas?

Chosen solution

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

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All Replies (2)

Mkll
Mkll
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Chosen Solution

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

ChapDaddy65
ChapDaddy65 Question owner
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That did it, Thank you!