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Firefox is blocked and I cannot remember the master password, what to do

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  • Last reply by Sam8

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I tried to save a password from a site I was visiting and Firefox asked me for my password, which happens, so I entered it...the it kept asking me for the password and I kept entering what I believed was the password, then it locked me out of Firefox and now I cannot see anything but a message box asking me for a password. There is no "Forgot your password" prompt...nothing. I have several windows open and I would rather not loose them, so how do I get back in.

I tried to save a password from a site I was visiting and Firefox asked me for my password, which happens, so I entered it...the it kept asking me for the password and I kept entering what I believed was the password, then it locked me out of Firefox and now I cannot see anything but a message box asking me for a password. There is no "Forgot your password" prompt...nothing. I have several windows open and I would rather not loose them, so how do I get back in.

Chosen solution

I feel so stupid...my CAPS lock was on!!! Once I took it off, it worked!

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Chosen Solution

I feel so stupid...my CAPS lock was on!!! Once I took it off, it worked!