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I am unable to verify email due to it says "cookies are still disabled"

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I am unable to verify email due to it says "cookies are still disabled"

I tried to syn and got verify email : after I press verify the page appear as :

"Cookies and local storage are required Cookies are still disabled Please enable cookies and local storage in your browser to access Firefox Accounts. Doing so will enable functionality such as remembering you between sessions."

I tried all suggestion in your webpage and it still the same

Could you please help me?

many thanks, Yaniz

I am unable to verify email due to it says "cookies are still disabled" I tried to syn and got verify email : after I press verify the page appear as : "Cookies and local storage are required Cookies are still disabled Please enable cookies and local storage in your browser to access Firefox Accounts. Doing so will enable functionality such as remembering you between sessions." I tried all suggestion in your webpage and it still the same Could you please help me? many thanks, Yaniz

Additional System Details

Installed Plug-ins

  • Shockwave Flash 25.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0

More Information

FredMcD
  • Top 10 Contributor
4220 solutions 58909 answers
https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them

Question owner

I did all your suggestion but it's still says the same "cookies are still disabled"

Could you help me please?

I did all your suggestion but it's still says the same "cookies are still disabled" Could you help me please?
FredMcD
  • Top 10 Contributor
4220 solutions 58909 answers

You may have a corrupt cookies.sqlite file. Delete cookies.sqlite + cookies.sqlite.old + cookies.sqlite-shm + cookies.sqlite-wal

Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the above files. Then rename or delete it. Restart Firefox.

You may have a corrupt '''cookies.sqlite''' file. Delete '''cookies.sqlite + cookies.sqlite.old + cookies.sqlite-shm + cookies.sqlite-wal''' Type '''about:support'''<enter> in the address bar. Under the page logo on the left side, you will see '''Application Basics. ''' Under this find '''Profile Folder. ''' To its right press the button '''Show Folder. ''' This will open your file browser to the current Firefox profile. Now '''Close Firefox. ''' Locate the above files. Then rename or delete it. Restart Firefox.
cor-el
  • Top 10 Contributor
  • Moderator
17410 solutions 157269 answers

Helpful Reply

You can check the cookie exception.

To see all History and Cookie settings, choose:

Make sure you allow cookies for the accounts.firefox.com domain if you aren't allowing cookies generally or use extensions that deal with cookies.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
You can check the cookie exception. To see all History and Cookie settings, choose: *Options/Preferences -> Privacy -> Firefox will: "Use custom settings for history" *https://support.mozilla.org/en-US/kb/Options+window+-+Privacy+panel Make sure you allow cookies for the <b>accounts.firefox.com</b> domain if you aren't allowing cookies generally or use extensions that deal with cookies. Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems