Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My videos play with the right side blurred with lines, in the safe mode this does not occur.

  • 1 reply
  • 2 have this problem
  • 15 views
  • Last reply by robbiedy

robbiedy
robbiedy
more options

My videos play with right side blurred with lines or don't play at all, although they are loading and you can get a small image on the time line at the bottom of the video frame which is clear. This problem goes away in the safe mode of FF or with another browser. I have tried disabling my extensions and add ons one at a time and this does not fix the problem. There must be and add on or extension that does not appear in the list that is causing the problem and it gets turned off in the safe mode. I have downloaded the 64 bit 52.3.0esr and applied it to no avail.

My videos play with right side blurred with lines or don't play at all, although they are loading and you can get a small image on the time line at the bottom of the video frame which is clear. This problem goes away in the safe mode of FF or with another browser. I have tried disabling my extensions and add ons one at a time and this does not fix the problem. There must be and add on or extension that does not appear in the list that is causing the problem and it gets turned off in the safe mode. I have downloaded the 64 bit 52.3.0esr and applied it to no avail.

Chosen solution

Since posting question I found and tried going to VAIO Control Center and under Image Quality turning off X-reality. This seems to have fixed the problem. I don't understand how FF in the safe mode worked with this option still turned on. Robbie.

Read this answer in context 👍 0

All Replies (1)

robbiedy
robbiedy Question owner
more options

Chosen Solution

Since posting question I found and tried going to VAIO Control Center and under Image Quality turning off X-reality. This seems to have fixed the problem. I don't understand how FF in the safe mode worked with this option still turned on. Robbie.