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url is not recognized and asks me to download a browser
This happens alot. This url is to my credit card: https://citiretailservices.citibankonline.com/RSnextgen/svc/launch/index.action?siteId=PLCN_GOODYEAR#signon
But when I click the hyperlink I get to this url: https://citicards.citi.com/usc/rpg/landing/default.htm?lp=fusion&lang=en&partner=Goodyear&BT_TX=1&ProspectID=D113B1CD40A34715A709585C02DCACE6#signon
I have IE, Firefox and Chrome but can never use Firefox for my Goodyear account. Why is that!
All Replies (2)
Separate Issue; Your System Details shows;
Shockwave Flash 19.0 r0
Shockwave Flash 23.0 r0
Shockwave Flash 24.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.
Flash: Grab the uninstaller from here:
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac
Then reinstall the latest version.
Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).
Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.
Flash Player Version 22.214.171.124
https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>
https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>
See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
If something whats you to download something, and there is any question about it, Don't Download Anything!
You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.