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Drop-down lists are double spaced in FF 52.2. They were fine in V45.9. Can this be fixed? I can send a screen capture if thay will help.

Posted

Has anyone else run into a problem with drop-downs after moving to ESR 52.2? We had no problems on the previous version 45.9. After the update to 52.2 the lists in our drop-downs are now double spaced. The same drop-down is also fine in Internet Explorer and Chrome. We believe this is also causing issues when doing Print to PDF on some other forms.

Has anyone else run into a problem with drop-downs after moving to ESR 52.2? We had no problems on the previous version 45.9. After the update to 52.2 the lists in our drop-downs are now double spaced. The same drop-down is also fine in Internet Explorer and Chrome. We believe this is also causing issues when doing Print to PDF on some other forms.
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Chosen solution

Try to set dom.forms.select.customstyling to false.

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; .NET CLR 1.1.4322; rv:11.0) like Gecko

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Shadow110 1072 solutions 14836 answers

Try updating browser to latest release Ver 54 From Menu Bar : Help then About or which ever way you do so. If problem persists please come back and update. If solves your problem please come back and close this as solved.

Try updating browser to latest release Ver 54 From Menu Bar : Help then About or which ever way you do so. If problem persists please come back and update. If solves your problem please come back and close this as solved.

Question owner

Our department is running on the ESR update channel. The "About Mozilla Firefox" form says Firefox is up to date. I need a fix that works with the latest version of the ESR.

Our department is running on the ESR update channel. The "About Mozilla Firefox" form says Firefox is up to date. I need a fix that works with the latest version of the ESR.
cor-el
  • Top 10 Contributor
  • Moderator
17349 solutions 156823 answers

This issue could be theme related, either a Firefox theme or a Windows theme.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

This issue could be theme related, either a Firefox theme or a Windows theme. Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Create a new profile to test if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Question owner

The steps above did not help. If I do "Refresh Firefox" the 1st time I open FF the problems go away (the drop down lists are single spaced and I can successfully do Print to PDF). But, once I close and reopen FF the problems return. The problem with Print to PDF is that there is no text in PDF created. I think it may be a font issue but I don't know for sure.

The steps above did not help. If I do "Refresh Firefox" the 1st time I open FF the problems go away (the drop down lists are single spaced and I can successfully do Print to PDF). But, once I close and reopen FF the problems return. The problem with Print to PDF is that there is no text in PDF created. I think it may be a font issue but I don't know for sure.

Question owner

We found that for some reason going into about:config and changing the value of this preference name to false fixes both issues. Any ideas? Do we need to tell all our users to go into about:config to make this change and hope they don't mess anything up?

browser.tabs.remote.autostart.2;false

We found that for some reason going into about:config and changing the value of this preference name to false fixes both issues. Any ideas? Do we need to tell all our users to go into about:config to make this change and hope they don't mess anything up? browser.tabs.remote.autostart.2;false
jscher2000
  • Top 10 Contributor
8583 solutions 70216 answers

zajlzoo said

We found that for some reason going into about:config and changing the value of this preference name to false fixes both issues. Any ideas? Do we need to tell all our users to go into about:config to make this change and hope they don't mess anything up?

browser.tabs.remote.autostart.2;false

Yes. Websites often specify style rules for the <option> elements of <select> controls. In Firefox 49-53, with multiprocess enabled, most of those style rules are ignored. Old thread from the Firefox 49 days: dropdown.

There is work in process to fix that, and some of the fix may have landed in Firefox 54, but users are still mentioning issues with font sizes/weights in Firefox 54. Hopefully in Firefox 55?

''zajlzoo [[#answer-979678|said]]'' <blockquote> We found that for some reason going into about:config and changing the value of this preference name to false fixes both issues. Any ideas? Do we need to tell all our users to go into about:config to make this change and hope they don't mess anything up? <br><br> browser.tabs.remote.autostart.2;false </blockquote> Yes. Websites often specify style rules for the &lt;option> elements of &lt;select> controls. In Firefox 49-53, with multiprocess enabled, most of those style rules are ignored. Old thread from the Firefox 49 days: [https://support.mozilla.org/questions/1146251 dropdown]. There is work in process to fix that, and some of the fix may have landed in Firefox 54, but users are still mentioning issues with font sizes/weights in Firefox 54. Hopefully in Firefox 55?
cor-el
  • Top 10 Contributor
  • Moderator
17349 solutions 156823 answers

Chosen Solution

Try to set dom.forms.select.customstyling to false.

Try to set dom.forms.select.customstyling to false.