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when I open the firefox browser, asmall window opens with it playing movies,pluto tv? I cannot find it to volutarily open it? what is it?

Posted

I hear video playing when my browser opens, so when I put my cursor on the toolbar, i see the small video playing so when I open it, it says it is pluto tv some kind of movie app but cannot find this otherwise.it has no controls or anything just a movie playing in progress? looks interesting but do not know where to access this ?any ideas?

I hear video playing when my browser opens, so when I put my cursor on the toolbar, i see the small video playing so when I open it, it says it is pluto tv some kind of movie app but cannot find this otherwise.it has no controls or anything just a movie playing in progress? looks interesting but do not know where to access this ?any ideas?

Chosen solution

You have issues that "Must Be Solved" using the information given to you by the 1st person to help you.

These are not FF issues you have adware or malware on your system.

Use Malwarebytes Anti-Malware and can use RougeKiller pick your version. Until you have completed this Help can not be provided to a possible infected system and give you correct answers to solve your issue.

Please come back after running the above and let us know and if it fixed it please come back and mark as solved.

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 25.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0

More Information

bygabyga 15 solutions 171 answers

Helpful Reply

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.


Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista if you don't already have one. Windows 8/10 have antivirus protection built-in.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). '''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu: * Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. '''If Firefox is not running,''' you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) When the Firefox Safe Mode window appears, select "Start in Safe Mode". ;[[Image:SafeMode-Fx35]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [https://support.microsoft.com/help/14210/security-essentials-download Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista if you don't already have one. Windows 8/10 have antivirus protection [https://www.microsoft.com/windows/windows-defender built-in]. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.

Question owner

thanks will consider doing that, btu it is not present all the time, and the URL line of these movies seem to have Mozilla in it, so was thinking it was a service? i wanted to find it voluntarily! it is called Pluto tv.one even came up Netflix. seem to be like indie movies or something seems interesting. I was hoping to find out what they are and also learn how they get onto my taskbar at startup, but not all the time. have not had one in four or five days now!

thanks will consider doing that, btu it is not present all the time, and the URL line of these movies seem to have Mozilla in it, so was thinking it was a service? i wanted to find it voluntarily! it is called Pluto tv.one even came up Netflix. seem to be like indie movies or something seems interesting. I was hoping to find out what they are and also learn how they get onto my taskbar at startup, but not all the time. have not had one in four or five days now!

Question owner

Also, another new problem arose on my menu bar. an annoying add-on I cannot disable. it was mixed in my Firefox startup page said "login faster" so, it looked like a Firefox offering. I thought, sure why not, I like logging in faster. so it is now attached to my NEWtabs button as a NEW TABSEARCH. their e-mail is a support link inCyprus but comes back undeliverable?? so, I cannot search within a new tab, I now have to search from open pages that i did not really want to navigate from just to avoid their search bar?? I unchecked it in settings to google searching on tabs, but it has not gone away?

Also, another new problem arose on my menu bar. an annoying add-on I cannot disable. it was mixed in my Firefox startup page said "login faster" so, it looked like a Firefox offering. I thought, sure why not, I like logging in faster. so it is now attached to my NEWtabs button as a NEW TABSEARCH. their e-mail is a support link inCyprus but comes back undeliverable?? so, I cannot search within a new tab, I now have to search from open pages that i did not really want to navigate from just to avoid their search bar?? I unchecked it in settings to google searching on tabs, but it has not gone away?
Shadow110 1072 solutions 14836 answers

Chosen Solution

You have issues that "Must Be Solved" using the information given to you by the 1st person to help you.

These are not FF issues you have adware or malware on your system.

Use Malwarebytes Anti-Malware and can use RougeKiller pick your version. Until you have completed this Help can not be provided to a possible infected system and give you correct answers to solve your issue.

Please come back after running the above and let us know and if it fixed it please come back and mark as solved.

You have issues that "Must Be Solved" using the information given to you by the 1st person to help you. These are not FF issues you have adware or malware on your system. Use Malwarebytes Anti-Malware and can use RougeKiller pick your version. Until you have completed this Help can not be provided to a possible infected system and give you correct answers to solve your issue. Please come back after running the above and let us know and if it fixed it please come back and mark as solved.

Question owner

the advice given has cured all thanks!

the advice given has cured all thanks!