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Why does this: https://support.mozilla.org/en-US/kb/get-started-firefox-overview-main-features page take over my website I am currently on? It keeps doing it!

Posted

When I am on a website, be it the bank, facebook, Pinterest, or anything, the page mentioned above just takes over and sits on the page I was on. Why? Is it a virus? This just started about 3 weeks ago.

When I am on a website, be it the bank, facebook, Pinterest, or anything, the page mentioned above just takes over and sits on the page I was on. Why? Is it a virus? This just started about 3 weeks ago.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 25.0 r0

Application

  • Firefox 53.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
  • Support URL: https://support.mozilla.org/1/firefox/53.0.3/WINNT/en-US/

Extensions

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.14 (e10srollout@mozilla.org)
  • Pin It button 1.37.9 (jid1-YcMV6ngYmQRA2w@jetpack)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Save Button for Pinterest 53.1 ({677a8f98-fd64-40b0-a883-b8c95d0cbf17})
  • Shield Recipe Client 1.0.0 (shield-recipe-client@mozilla.org)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • AmazonSmile 1Button for Firefox 1.0.1-signed.1-signed (smile1Button@amazon.com) (Inactive)
  • Facebook™ Disconnect 0.1.5 (jid0-dBgF7UkIiOsWqvBng4hYu@jetpack) (Inactive)
  • Norton Security Toolbar 2017.9.2.2 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Inactive)
  • Photo Zoom for Facebook™ 49.1 ({7c6cdf7c-8ea8-4be7-ae5a-0b3effe14d66}) (Inactive)
  • QuickJava 2.1.2 ({E6C1199F-E687-42da-8C24-E7770CC3AE66}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 425M
  • adapterDescription2:
  • adapterDeviceID: 0x0df0
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22084
  • driverDate: 12-29-2016
  • driverDate2:
  • driverVersion: 21.21.13.7654
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'unavailable', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u'Multi-process mode is not enabled', u'type': u'runtime'}], u'name': u'GPU_PROCESS'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'skia', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 425M Direct3D11 vs_5_0 ps_5_0)
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 425M Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
FredMcD
  • Top 10 Contributor
4246 solutions 59393 answers

About how often does this happen? Every X minutes, every time you open a new site . . . . . . . .

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

About how often does this happen? Every X minutes, every time you open a new site . . . . . . . . [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
cor-el
  • Top 10 Contributor
  • Moderator
17473 solutions 157934 answers

That is the page that opens via "Help -> Firefox Tour" (Alt h o).

That is the page that opens via "Help -> Firefox Tour" (Alt h o).

Question owner

It happens every few minutes. I was watching a video yesterday, and poof, there is that page again. I may have 3 tabs or more going, but it happens on the tab I am on.

It happens every few minutes. I was watching a video yesterday, and poof, there is that page again. I may have 3 tabs or more going, but it happens on the tab I am on.
FredMcD
  • Top 10 Contributor
4246 solutions 59393 answers

A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.


Have you tried Safe Mode?

A post was flagged as '''Solved Problem.''' If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post. Go to that message, and use the '''Undo''' link to its right. --------------- Have you tried Safe Mode?

Question owner

I tried safe mode too. My mouse cursor jumps up to the top left corner and then, the page appears.

I tried safe mode too. My mouse cursor jumps up to the top left corner and then, the page appears.
FredMcD
  • Top 10 Contributor
4246 solutions 59393 answers

Start your Computer in safe mode. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode. Then start Firefox. Try '''Safe''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
cor-el
  • Top 10 Contributor
  • Moderator
17473 solutions 157934 answers

Can you try a different keyboard in case there is a (hardware) problem?

Can you try a different keyboard in case there is a (hardware) problem?