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How can I unlock a bookmark?

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I did not put a lock (padlock with red arrow) on a bookmark. The instructions in the popup box don't work. Firefox put on the padlock and I want them to take it off! FRANCES JONES

I did not put a lock (padlock with red arrow) on a bookmark. The instructions in the popup box don't work. Firefox put on the padlock and I want them to take it off! FRANCES JONES

Additional System Details

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:53.0) Gecko/20100101 Firefox/53.0

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Open that bookmarks properties- Anything there help?

. Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Open that bookmarks properties- Anything there help? . Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you!

Question owner

I don't understand the instruction. All I want to know is how to remove the padlock that is on one of my bookmarks. You put it on - tell me how to get it off. Frances Jones

I don't understand the instruction. All I want to know is how to remove the padlock that is on one of my bookmarks. You put it on - tell me how to get it off. Frances Jones

Question owner

I don't understand the instruction. All I want to know is how to remove the padlock that is on one of my bookmarks. You put it on - tell me how to get it off. Frances Jones

I don't understand the instruction. All I want to know is how to remove the padlock that is on one of my bookmarks. You put it on - tell me how to get it off. Frances Jones
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Hi,

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

Hi, The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers. If you want to leave feedback for Firefox developers, you can go to the Firefox ''Help'' menu and select ''Submit Feedback...'' or use [https://input.mozilla.org/feedback this link]. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

I have not heard of a 'Locked Bookmark' before.

Right-click on the bookmark and select Properties. Does anything there help?

I have not heard of a 'Locked Bookmark' before. Right-click on the bookmark and select '''Properties.''' Does anything there help?
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

I tried the Shift start with Firefox. Still couldn't unlock the bookmark. I tried hitting the Options lines and the Question Mark. Nothing. You locked that thing - take it off! Frances Jones

I tried the Shift start with Firefox. Still couldn't unlock the bookmark. I tried hitting the Options lines and the Question Mark. Nothing. You locked that thing - take it off! Frances Jones
Happy112 561 solutions 5694 answers

Francesann said

I tried the Shift start with Firefox. Still couldn't unlock the bookmark. I tried hitting the Options lines and the Question Mark. Nothing. You locked that thing - take it off! Frances Jones

Would you please provide us with a screenshot of that   'locked bookmark',   like FredMcD asked you to earlier   ? I think we're talking about something else than just a bookmark, here.

''Francesann [[#answer-973670|said]]'' <blockquote> I tried the Shift start with Firefox. Still couldn't unlock the bookmark. I tried hitting the Options lines and the Question Mark. Nothing. You locked that thing - take it off! Frances Jones </blockquote> Would you please provide us with a screenshot of that &nbsp; 'locked bookmark', &nbsp; like FredMcD asked you to earlier &nbsp; ? I think we're talking about something else than just a bookmark, here.
cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157844 answers

Can you attach a screenshot?

Can you attach a screenshot? *https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem *use a compressed image type like PNG or JPG to save the screenshot
cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157844 answers

When you attach a screenshot then we at least know what you are talking about in case we misunderstand.


You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

See also:

When you attach a screenshot then we at least know what you are talking about in case we misunderstand. ---- You can check for problems with the <b>places.sqlite</b> database (bookmarks and history) in the Firefox profile folder. *https://addons.mozilla.org/firefox/addon/places-maintenance/ See also: *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file

Question owner

I don't understand any of the suggestions. I don't know how to make a screen shot. I'm forgetting the whole thing and will do without the site, although it's something I care about. Frances Jones

I don't understand any of the suggestions. I don't know how to make a screen shot. I'm forgetting the whole thing and will do without the site, although it's something I care about. Frances Jones
cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157844 answers

You can look at this KB article for more details:

You can look at this KB article for more details: *https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
Happy112 561 solutions 5694 answers

Francesann said

I don't understand any of the suggestions. I don't know how to make a screen shot. I'm forgetting the whole thing and will do without the site, although it's something I care about. Frances Jones

You know, earlier I said that I thought that this is not about a 'locked bookmark'.
Could it be that you are talking about a page that you are on   after   you have clicked on a bookmark   ?
In that case :   that'll be easy to explain and nothing to worry about. It's obvious that you can't provide a screenshot,   -   that's okay. Just try to explain what you see : This padlock with the red arrow   -   is it in the upper left corner on the address bar  ?

''Francesann [[#answer-973824|said]]'' <blockquote> I don't understand any of the suggestions. I don't know how to make a screen shot. I'm forgetting the whole thing and will do without the site, although it's something I care about. Frances Jones </blockquote> You know, earlier I said that I thought that this is not about a 'locked bookmark'. <BR>Could it be that you are talking about a page that you are on &nbsp; ''after'' &nbsp; you have clicked on a bookmark &nbsp; ?<BR> In that case : &nbsp; that'll be easy to explain and nothing to worry about. It's obvious that you can't provide a screenshot, &nbsp; - &nbsp; that's okay. Just try to explain what you see : This padlock with the red arrow &nbsp; - &nbsp; is it in the upper left corner on the address bar ?