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email returned when sync

Posted

Hello, it's me again, I keep asking this question and no one seems to know, Must be nice Mozilla dumping your whole IT support department on the community, I am sure you save lots. Anyway, since Mozilla won't return my calls, and it's been over a month, can anyone, for the love of all that is holy explain to me why I can sync on two other devices but when I try to sync from my main laptop I get "Email Was Returned" , I have double checked the spelling, so, what's preventing it from going through? Somebody has to know, since Mozilla is keeping quiet.

Hello, it's me again, I keep asking this question and no one seems to know, Must be nice Mozilla dumping your whole IT support department on the community, I am sure you save lots. Anyway, since Mozilla won't return my calls, and it's been over a month, can anyone, for the love of all that is holy explain to me why I can sync on two other devices but when I try to sync from my main laptop I get "Email Was Returned" , I have double checked the spelling, so, what's preventing it from going through? Somebody has to know, since Mozilla is keeping quiet.
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FredMcD
  • Top 10 Contributor
3028 solutions 40856 answers

Confirm the e-mail address you are using. Check your user profile with the site.

Confirm the e-mail address you are using. Check your user profile with the site.
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xanthrax 0 solutions 2 answers

My email is good considering I just signed up for an account with Mozilla support this afternoon.

I don't know where this supposed email you sent is going but it isn't to gmail.

If the sync process would just send the email instead of trying fancy background checking perhaps we wouldn't have this issue. I don't know exactly what the sync is doing but I'm willing to bet it is sending some sort of test probe (similar to how companies put a $1 charge on your card to confirm it is real).

Even if the email was 'returned' there could be various reasons for that.

The last email from accounts@firefox.com was back on April 20th.

My email is good considering I just signed up for an account with Mozilla support this afternoon. I don't know where this supposed email you sent is going but it isn't to gmail. If the sync process would just send the email instead of trying fancy background checking perhaps we wouldn't have this issue. I don't know exactly what the sync is doing but I'm willing to bet it is sending some sort of test probe (similar to how companies put a $1 charge on your card to confirm it is real). Even if the email was 'returned' there could be various reasons for that. The last email from accounts@firefox.com was back on April 20th.
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FredMcD
  • Top 10 Contributor
3028 solutions 40856 answers

Hi,

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

I will call someone to help you.

Hi, The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers. I will call someone to help you.
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Noah_SUMO
  • Moderator
95 solutions 560 answers

Helpful Reply

I've reached out the Firefox Accounts dev team and they should get back to us later today or tomorrow since they work across different timezones. Some of them are on Australia time. ;)

But it looks like you're not the only one affected as I found this reply in a bug filed about this issue: "Thanks for the report. This error occurs if we get an delivery failure notification when attempting to send an email to your address. In order to protect our overall email sender reputation, delivery failures cause us to suppress any future attempts to send to that email address.

I'm going to email you to confirm that the address is not bouncing, and then we should be able to clear the "bounced" flag from your account and get you back up and running."

So I believe the same person will be reaching out to you to validate your email & manually clear this block. I've also asked about creating a automated process for people to clear these blocks on their own & prove their email account is real. Because manually clearing these blocks for every affected user is going to get annoying fast! :P

Thanks for your patience Voltaire & xanthrax! Unless you're both the same person? :P

I've reached out the Firefox Accounts dev team and they should get back to us later today or tomorrow since they work across different timezones. Some of them are on Australia time. ;) But it looks like you're not the only one affected as I found this reply in a bug filed about this issue: "Thanks for the report. This error occurs if we get an delivery failure notification when attempting to send an email to your address. In order to protect our overall email sender reputation, delivery failures cause us to suppress any future attempts to send to that email address. I'm going to email you to confirm that the address is not bouncing, and then we should be able to clear the "bounced" flag from your account and get you back up and running." So I believe the same person will be reaching out to you to validate your email & manually clear this block. I've also asked about creating a automated process for people to clear these blocks on their own & prove their email account is real. Because manually clearing these blocks for every affected user is going to get annoying fast! :P Thanks for your patience Voltaire & xanthrax! Unless you're both the same person? :P

Modified by Noah_SUMO

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xanthrax 0 solutions 2 answers

We are not. It's possible they are getting some type of notification back but not a delivery failure.

We are not. It's possible they are getting some type of notification back but not a delivery failure.
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rfkelly 2 solutions 32 answers

Helpful Reply

Hi xanthrax and VoltaireWhy, I'm one of the developers for Firefox Accounts. In order to resolve the issue I'll need to confirm the email address used on your Firefox Account, which I can't access through your profile here on support.mozilla.org.

Please send me an email (my username at mozilla.com) from the email address used on your Firefox Account, and I'll get the relevant bugs filed to unblock you accounts.

> I've also asked about creating a automated process for people to > clear these blocks on their own & prove their email account is real. > Because manually clearing these blocks for every affected user is > going to get annoying fast!

Indeed, we're working on a better solution here because resolving these by hand gets very old very fast :-/. Hopefully we'll have something deployed within the next week or two that should stop this from happening unless your address has bounced several times in a row.

Hi xanthrax and VoltaireWhy, I'm one of the developers for Firefox Accounts. In order to resolve the issue I'll need to confirm the email address used on your Firefox Account, which I can't access through your profile here on support.mozilla.org. Please send me an email (my username at mozilla.com) from the email address used on your Firefox Account, and I'll get the relevant bugs filed to unblock you accounts. > I've also asked about creating a automated process for people to > clear these blocks on their own & prove their email account is real. > Because manually clearing these blocks for every affected user is > going to get annoying fast! Indeed, we're working on a better solution here because resolving these by hand gets very old very fast :-/. Hopefully we'll have something deployed within the next week or two that should stop this from happening unless your address has bounced several times in a row.
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