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Videos stuck on "Loading ad"

  • 21 replies
  • 10 have this problem
  • 267 views
  • Last reply by Timwiz

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Firefox does not play online videos that are "powered by JW Player 7.11.1". They get stuck on a "Loading ad" screen that goes on forever. Examples: http://www.spiegel.de/video/donald-trump-ist-in-saudi-arabien-gelandet-video-1768050.html http://www.sueddeutsche.de/politik/russland-affaere-ueberschattet-trumps-erste-auslandsreise-1.3514809 Happens in Firefox, including in Safe Mode and with all plugins deactivated. Doesn't happen in IE. No adblocker installed. And yes, I am in Germany, so the content should be accessible to me. All other web video content that is not "powered by JW Player 7.11.1" (BBC, CNN, ABC, YouTube, ...) works fine. Any help will be appreciated. Thank you!

All Replies (1)

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You have to add an exception for the site/page that you are trying to watch the video pop up. Go to the Tools menu, choose Options>Content.

Where it says Pop-ups, you have to click on the Exceptions link at the far right.

Copy and Paste the link to the page, or just shorten to the https://www.whatever.com and click, Allow and then Save Changes.

Your video should now play ;)

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