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Why am I not getting support?

  • 5 replies
  • 1 has this problem
  • 66 views
  • Last reply by John99

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I don’t want to be rude or disrespectful towards you volunteers at Mozilla Support, but I wonder why I don’t get any support on two questions I posted here.

The first one was posted almost 1 month ago ( https://support.mozilla.org/en-US/questions/1157093 )… The second one 10 days ago ( https://support.mozilla.org/en-US/questions/1159272 actually a repost of the first one with a shorter and clearer explanation of the issue - I thought that might help, and there was also a banner on top of the page about an issue at the support forum)...

Essentially what I ask for is a confirmation of the issue and whether or not I could file it as a bug. Not really complicated, I thought.

Why are my questions ignored for such a long time?

Modified by Basicsman

Chosen solution

Okay, thank you for your responding. Good to hear the issue is looked into!

If you want you can close this thread, and we take the other one to continue.

Thanks again.


Comment by a forum mod

If you do or did file a bug please let us have the bug number. As I mentioned in one of your other threads there is no longer any helpdesk or escalation of forum support questions to anyone other than us volunteers.

In fact I may as well close this thread as there are responses in the other thread now.

Read this answer in context 👍 0

All Replies (5)

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Hi

Your issue seems a bit more complicated and requires more investigation.

We're currently looking into it and we'll get back to you with more details ASAP. Please understand that escalations can take up to 72 hours for a response, but no longer.

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Chosen Solution

Okay, thank you for your responding. Good to hear the issue is looked into!

If you want you can close this thread, and we take the other one to continue.

Thanks again.


Comment by a forum mod

If you do or did file a bug please let us have the bug number. As I mentioned in one of your other threads there is no longer any helpdesk or escalation of forum support questions to anyone other than us volunteers.

In fact I may as well close this thread as there are responses in the other thread now.

Modified by John99

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Essentially what I ask for is a confirmation of the issue and whether or not I could file it as a bug. Not really complicated, I thought.

I'm not on a Mac so I can't confirm your issue but if you discover unintended behavior in Firefox, ALWAYS file a bug. The worst that can happen is it gets duped and you can follow the original bug. Mozilla relies on bug reports to get its shit together otherwise they'll go on thinking all is fine.

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Moses zei

I'm not on a Mac so I can't confirm your issue but if you discover unintended behavior in Firefox, ALWAYS file a bug.

Okay, thanks, I’ll remember that. Because filing a bug is somewhat more elaborate (also never have done that before) I thought to first post it here to see if it was me or FF. You guys are often very helpful.

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If you do or did file a bug please let us have the bug number. As I mentioned in one of your other threads there is no longer any helpdesk or escalation of forum support questions to anyone other than us volunteers.

In fact I may as well close this thread as there are responses in the other thread now.

Modified by John99