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Firefox for Mac Stuck in Update loop

  • 6 replies
  • 6 have this problem
  • 839 views
  • Last reply by FredMcD

nommyh
nommyh

Hi,

I've updated Firefox manually however its stuck asking to update. It seems to be showing the same update mutiple times as pending. I've cleared the profile and refreshed firefox and as well as an uninstall and nothing has worked. Where does FireFox store update information on the mac? it did ask to install tha helper but since then I can't find how to remove it.

Thanks,

Tom

Hi, I've updated Firefox manually however its stuck asking to update. It seems to be showing the same update mutiple times as pending. I've cleared the profile and refreshed firefox and as well as an uninstall and nothing has worked. Where does FireFox store update information on the mac? it did ask to install tha helper but since then I can't find how to remove it. Thanks, Tom
Attached screenshots

Modified by nommyh

Chosen solution

Firefox always shows "Update Ready to Install" MAC Only SOLUTION: Remove /Users/<name>/Library/Caches/Mozilla/ which contained the directory /updates/Applications/Firefox/updates/

Read this answer in context 👍 7

All Replies (6)

Happy112
Happy112

Hi   !
Download a new copy of the latest Firefox version and save the disk image (dmg) file to the desktop.

https://www.mozilla.org/en-US/firefox/all.html

Trash the current Firefox application (e.g. open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re-)install. Install the new version that you have downloaded

https://support.mozilla.org/kb/Installing+Firefox+on+Mac

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.

http://kb.mozillazine.org/Profile_folder_-_Firefox

nommyh
nommyh Question owner

Hi,

Thanks for your fast reply. I tried this and its not resolved the problem. Any other ideas?

Thanks,

Tom.

Happy112
Happy112

I don't use a MAC myself, but are you sure that you've done this :
If files already have been downloaded then you need to remove the files in the updates and updates/0 folder in the Firefox installation folder. You can delete active-update.xml and updates.xml as well   ( if present).

http://kb.mozillazine.org/Installation_directory

FredMcD
FredMcD

Chosen Solution

Firefox always shows "Update Ready to Install" MAC Only SOLUTION: Remove /Users/<name>/Library/Caches/Mozilla/ which contained the directory /updates/Applications/Firefox/updates/

nommyh
nommyh Question owner

Thanks so much, this worked perfectly.

FredMcD
FredMcD

Glad to help. Safe Surfing.