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Firefox crashes when Uploading or Downloading data from HDD

Posted

Firefox crashes every time when i try to read from HDD or write to HDD. Even a backup of my bookmarks is not possible.

I tried everything recommended, like

- updating Windows & Firefox & Driver & Antivir - tried start in secured mode - checked Ram -

Nothing helped. :-(

Crash ID is 18d78232-60bd-4608-b9a9-1c1862170205

MS Internet Explorer does that all without problems.

Please help.

Firefox crashes every time when i try to read from HDD or write to HDD. Even a backup of my bookmarks is not possible. I tried everything recommended, like - updating Windows & Firefox & Driver & Antivir - tried start in secured mode - checked Ram - Nothing helped. :-( Crash ID is 18d78232-60bd-4608-b9a9-1c1862170205 MS Internet Explorer does that all without problems. Please help.

Additional System Details

Application

  • Firefox 51.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:51.0) Gecko/20100101 Firefox/51.0
  • Support URL: https://support.mozilla.org/1/firefox/51.0.1/WINNT/de/

Extensions

  • Application Update Service Helper 1.0 (aushelper@mozilla.org) (Inactive)
  • Browsing Protection by F-Secure 2.176.4626 (ols@f-secure.com) (Inactive)
  • Multi-process staged rollout 1.7 (e10srollout@mozilla.org) (Inactive)
  • Nuance PDF Convert 1 (nuance@pdf8) (Inactive)
  • Pocket 1.0.5 (firefox@getpocket.com) (Inactive)
  • Web Compat 1.0 (webcompat@mozilla.org) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 950
  • adapterDescription2:
  • adapterDeviceID: 0x1402
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 32081462
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2,2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 0
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.21976
  • driverDate: 7-10-2016
  • driverDate2:
  • driverVersion: 10.18.13.6881
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D9 API
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 950 Direct3D11 vs_5_0 ps_5_0)
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 950 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4314 solutions 60602 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,


Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]]

Question owner

Hello, same problems in safe mode. Her are the crash reports:

Meldungs-ID Sendedatum bp-18d78232-60bd-4608-b9a9-1c1862170205 05.02.2017 12:31 bp-eb6d4db1-5835-47ee-83f6-0f1842170205 05.02.2017 12:29 bp-e742702c-e9ce-45c9-8abf-8fa562170205 05.02.2017 12:26 bp-b39b31f9-3eff-42a2-8799-a3f592170119 19.01.2017 19:33 bp-f8543c75-6a05-45cd-b7bd-571322170113 13.01.2017 17:32 bp-1f3fe6a6-6e35-4346-9ba2-02cac2170113 13.01.2017 17:30 bp-c06eecc0-0c12-4989-8ef0-e63ec2161130 30.11.2016 20:51 bp-a5d59bc9-1136-4f4b-b89c-23bf82161130 30.11.2016 20:50 bp-5dd61b17-1934-4576-9c34-1d1402161112 12.11.2016 16:06 bp-d9141b4d-8d91-46f3-ba76-11e702161103 03.11.2016 20:03 bp-929f68e8-e619-4a06-b433-8a2aa2161103 03.11.2016 20:01 bp-228c2bf8-9344-4f9c-a308-d87182161019 19.10.2016 20:56 bp-56260fd0-e0c0-4a46-86a7-a61db2161001 01.10.2016 11:37 bp-b7795d91-f74d-4fc5-9fa8-6737f2161001 01.10.2016 09:26 bp-9f207052-ad81-46fe-9683-b64172160911 11.09.2016 18:26 bp-21055d14-0588-40c7-b8e3-caafb2160910 10.09.2016 16:05 bp-62a55293-0d52-4ebd-ab1e-313782160825 25.08.2016 22:26 bp-2a2b5401-0bfc-43c7-92e2-c97752160814 14.08.2016 14:52 bp-75b38358-b3d0-46d9-9baf-b4a242160719 19.07.2016 20:10 bp-ae204f6a-65cb-4980-b46d-350992160717 17.07.2016 17:53 bp-819664c3-4de0-4bc1-a36f-b4c662160717 17.07.2016 17:53 bp-186e8528-cd67-49c0-a5b5-55d622160717 17.07.2016 17:52 bp-32642168-a264-4e9f-b883-1d43e2160710 10.07.2016 17:56 bp-10b16509-8ae4-45b2-93ac-6b7e82160617 17.06.2016 22:16 bp-9e789082-25a0-4723-aca8-916ed2160616 16.06.2016 19:27 bp-b26f6830-e1f2-419f-9124-400382160607 07.06.2016 14:48 bp-ce9d5f4f-2f40-4f7b-8ba6-171552160607 07.06.2016 12:51 bp-c7f54013-aa5d-409e-8a53-2bf6e2160603 03.06.2016 16:14 bp-eafdb8fd-2915-4ad4-96bd-d83062160602 02.06.2016 22:40 bp-6c2e7463-8ab0-4fd0-be13-e27742160601 01.06.2016 21:38 bp-99a21743-e6da-44e4-b082-9eebe2160601 01.06.2016 21:37 bp-56211bdb-d6d9-4ce0-92cb-755af2160601 01.06.2016 21:36 bp-c1c3a020-739e-4e86-86cf-dd8d12160601 01.06.2016 21:35 bp-9b990735-953a-46ee-8a9d-6dae02160528 28.05.2016 16:37 bp-bbd59d2d-7ecf-417a-8d34-6a92f2160524 24.05.2016 22:15 bp-2ebd9fa3-fbbc-43e0-ad6c-0187a2160524 24.05.2016 22:14 bp-e5347d98-7250-441d-8ce8-2e7d02160513 13.05.2016 18:49 bp-f195dbd6-9fc3-4f68-a7a5-858b12160513 13.05.2016 18:48 bp-1acdce66-1fd1-4540-8bc6-e1d9d2160506 06.05.2016 16:17 bp-459700ae-72cf-4196-bfc5-640cc2160506 06.05.2016 15:26

Hello, same problems in safe mode. Her are the crash reports: Meldungs-ID Sendedatum bp-18d78232-60bd-4608-b9a9-1c1862170205 05.02.2017 12:31 bp-eb6d4db1-5835-47ee-83f6-0f1842170205 05.02.2017 12:29 bp-e742702c-e9ce-45c9-8abf-8fa562170205 05.02.2017 12:26 bp-b39b31f9-3eff-42a2-8799-a3f592170119 19.01.2017 19:33 bp-f8543c75-6a05-45cd-b7bd-571322170113 13.01.2017 17:32 bp-1f3fe6a6-6e35-4346-9ba2-02cac2170113 13.01.2017 17:30 bp-c06eecc0-0c12-4989-8ef0-e63ec2161130 30.11.2016 20:51 bp-a5d59bc9-1136-4f4b-b89c-23bf82161130 30.11.2016 20:50 bp-5dd61b17-1934-4576-9c34-1d1402161112 12.11.2016 16:06 bp-d9141b4d-8d91-46f3-ba76-11e702161103 03.11.2016 20:03 bp-929f68e8-e619-4a06-b433-8a2aa2161103 03.11.2016 20:01 bp-228c2bf8-9344-4f9c-a308-d87182161019 19.10.2016 20:56 bp-56260fd0-e0c0-4a46-86a7-a61db2161001 01.10.2016 11:37 bp-b7795d91-f74d-4fc5-9fa8-6737f2161001 01.10.2016 09:26 bp-9f207052-ad81-46fe-9683-b64172160911 11.09.2016 18:26 bp-21055d14-0588-40c7-b8e3-caafb2160910 10.09.2016 16:05 bp-62a55293-0d52-4ebd-ab1e-313782160825 25.08.2016 22:26 bp-2a2b5401-0bfc-43c7-92e2-c97752160814 14.08.2016 14:52 bp-75b38358-b3d0-46d9-9baf-b4a242160719 19.07.2016 20:10 bp-ae204f6a-65cb-4980-b46d-350992160717 17.07.2016 17:53 bp-819664c3-4de0-4bc1-a36f-b4c662160717 17.07.2016 17:53 bp-186e8528-cd67-49c0-a5b5-55d622160717 17.07.2016 17:52 bp-32642168-a264-4e9f-b883-1d43e2160710 10.07.2016 17:56 bp-10b16509-8ae4-45b2-93ac-6b7e82160617 17.06.2016 22:16 bp-9e789082-25a0-4723-aca8-916ed2160616 16.06.2016 19:27 bp-b26f6830-e1f2-419f-9124-400382160607 07.06.2016 14:48 bp-ce9d5f4f-2f40-4f7b-8ba6-171552160607 07.06.2016 12:51 bp-c7f54013-aa5d-409e-8a53-2bf6e2160603 03.06.2016 16:14 bp-eafdb8fd-2915-4ad4-96bd-d83062160602 02.06.2016 22:40 bp-6c2e7463-8ab0-4fd0-be13-e27742160601 01.06.2016 21:38 bp-99a21743-e6da-44e4-b082-9eebe2160601 01.06.2016 21:37 bp-56211bdb-d6d9-4ce0-92cb-755af2160601 01.06.2016 21:36 bp-c1c3a020-739e-4e86-86cf-dd8d12160601 01.06.2016 21:35 bp-9b990735-953a-46ee-8a9d-6dae02160528 28.05.2016 16:37 bp-bbd59d2d-7ecf-417a-8d34-6a92f2160524 24.05.2016 22:15 bp-2ebd9fa3-fbbc-43e0-ad6c-0187a2160524 24.05.2016 22:14 bp-e5347d98-7250-441d-8ce8-2e7d02160513 13.05.2016 18:49 bp-f195dbd6-9fc3-4f68-a7a5-858b12160513 13.05.2016 18:48 bp-1acdce66-1fd1-4540-8bc6-e1d9d2160506 06.05.2016 16:17 bp-459700ae-72cf-4196-bfc5-640cc2160506 06.05.2016 15:26
FredMcD
  • Top 10 Contributor
4314 solutions 60602 answers

Signature: TV_GetItemRect

gdiplus.dll = Microsoft GDI+

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

This is for Sumo's Related Bugs 1245434 NEW --- Crash in [@ TV_GetItemRect ]


The people working on this think it could be a system problem. They are still working on it.

Signature: TV_GetItemRect gdiplus.dll = Microsoft GDI+ nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager This is for Sumo's Related Bugs 1245434 NEW --- Crash in [@ TV_GetItemRect ] ------------------ The people working on this think it could be a system problem. They are still working on it.
philipp
  • Top 25 Contributor
  • Moderator
5332 solutions 23541 answers

Helpful Reply

according to an affected user in the bug report: FOUND SOLUTION: It turns out disabling "Expand to current folder" in the windows navigation pane fixes the issue.

according to an affected user in the bug report: ''FOUND SOLUTION: It turns out disabling "Expand to current folder" in the windows navigation pane fixes the issue.''

Question owner

disabling "Expand to current folder" works!

But then i have a problem in Explorer view, means i need enabling expand to current folder.

As a workaround fine, but it would be great if there will be a final solution.

disabling "Expand to current folder" works! But then i have a problem in Explorer view, means i need enabling expand to current folder. As a workaround fine, but it would be great if there will be a final solution.
cor-el
  • Top 10 Contributor
  • Moderator
17698 solutions 160142 answers

Note that similar issues with this setting have been reported before.

  • bug 650664#c6 - crash if I backup my bookmarks [@ TV_GetItemRect(_TREE*, _TREEITEM*, tagRECT*, unsigned int) ]
Note that similar issues with this setting have been reported before. *[https://bugzilla.mozilla.org/show_bug.cgi?id=650664#c6 bug 650664#c6] - crash if I backup my bookmarks [@ TV_GetItemRect(_TREE*, _TREEITEM*, tagRECT*, unsigned int) ] *[[/questions/920189]] Firefox crashes when I pressing Browse button to upload files