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Why is it downloading blank firefox browser pages

Posted

After I have downloaded a pdf file to my computer I open it and it has downloaded a blank Firefox webpage., and as it opens the "downloaded" document I see the download arrow light up again like it's downloading a file and I discover that it has downloaded or copied that file and now I have 2 downloaded blank pages of whatever it was I tried to download.

After I have downloaded a pdf file to my computer I open it and it has downloaded a blank Firefox webpage., and as it opens the "downloaded" document I see the download arrow light up again like it's downloading a file and I discover that it has downloaded or copied that file and now I have 2 downloaded blank pages of whatever it was I tried to download.

Additional System Details

Installed Plug-ins

  • VLC media player Web Plugin

Application

  • Firefox 50.1.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
  • Support URL: https://support.mozilla.org/1/firefox/50.1.0/WINNT/en-US/

Extensions

  • All Aboard 1.5.6 (@all-aboard-v1-5)
  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
  • adapterDescription2:
  • adapterDeviceID: 0x2a42
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 20e417aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 5-6-2009
  • driverDate2:
  • driverVersion: 8.15.10.1749
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'blacklisted', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_BUG_1074378_1', u'type': u'env'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'blacklisted', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_BUG_1074378_1', u'type': u'env'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'8.15.10.2342']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webgl2Renderer: (no info)
  • webglRenderer: Google Inc. -- ANGLE (Software Adapter Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4259 solutions 59628 answers

Does this happen on many websites, some, just the one?

Please explain, in detail, how you download the file.


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

Does this happen on many websites, some, just the one? Please explain, in detail, how you download the file. -------------- Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe websites. Are there any problems? Then restart.
FredMcD
  • Top 10 Contributor
4259 solutions 59628 answers

Received via private mail;

Hi Fred - Thank you for your help. I'm not a computer geek and your step by step solution sounds complicated - way out of my pay grade. I'll write your instructions down and follow them as best as I can, but I wanted to let you know that I have a lenovo laptop with a Windows 7 OS and everything was fine until I turned it on one evening. All I had done was turn it off and take it next door for a meeting. When I turned it on I had no mouse or keyboard functions. I troubleshot it and found out that the drivers for the standard keyboard and UltraNav mouse were either "corrupted or missing" according to the Device Manager. I took it to a computer repair shop and the technician couldn't figure out what was going on so he wiped the hard drive and reinstalled windows 7. (Note: I don't know if it makes a difference but it had MS Windows 7 on it and he installed the Lenovo Windows 7.) Everything seemed okay until I downloaded some publications from the Social Security website and everyone of them were blank web pages. So I tried downloading some files from some of my emails that I had downloaded before I had to have the computer fixed and they also turned out to be blank browser web pages.

I didn't mean to get so detailed with this thing. I hope I didn't bore you to death.

Thanks again Fred for your help.

Tim

Received via private mail; Hi Fred - Thank you for your help. I'm not a computer geek and your step by step solution sounds complicated - way out of my pay grade. I'll write your instructions down and follow them as best as I can, but I wanted to let you know that I have a lenovo laptop with a Windows 7 OS and everything was fine until I turned it on one evening. All I had done was turn it off and take it next door for a meeting. When I turned it on I had no mouse or keyboard functions. I troubleshot it and found out that the drivers for the standard keyboard and UltraNav mouse were either "corrupted or missing" according to the Device Manager. I took it to a computer repair shop and the technician couldn't figure out what was going on so he wiped the hard drive and reinstalled windows 7. (Note: I don't know if it makes a difference but it had MS Windows 7 on it and he installed the Lenovo Windows 7.) Everything seemed okay until I downloaded some publications from the Social Security website and everyone of them were blank web pages. So I tried downloading some files from some of my emails that I had downloaded before I had to have the computer fixed and they also turned out to be blank browser web pages. I didn't mean to get so detailed with this thing. I hope I didn't bore you to death. Thanks again Fred for your help. Tim
FredMcD
  • Top 10 Contributor
4259 solutions 59628 answers

Please make your replies on this post.

IamTman said

I'm not a computer geek and your step by step solution sounds complicated

Just follow the posted instructions. If you have a problem, just ask.

When I turned it on I had no mouse or keyboard functions. I troubleshot it and found out that the drivers for the standard keyboard and UltraNav mouse were either "corrupted or missing"

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

I don't know if it makes a difference but it had MS Windows 7 on it and he installed the Lenovo Windows 7

I don't know. I called for more help.

Please make your replies on this post. ''IamTman said'' <blockquote> I'm not a computer geek and your step by step solution sounds complicated </blockquote> Just follow the posted instructions. If you have a problem, just ask. <blockquote> When I turned it on I had no mouse or keyboard functions. I troubleshot it and found out that the drivers for the standard keyboard and UltraNav mouse were either "corrupted or missing" </blockquote> Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true <blockquote> I don't know if it makes a difference but it had MS Windows 7 on it and he installed the Lenovo Windows 7 </blockquote> I don't know. I called for more help.