Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

flash player crash despite using listed fixes

more options

Firefox browser 50.1.0. I have the latest Flash Player version (24.0 r0). In Flash control panel (access via IE/Edge), I have set to not use Hardware acceleration. In Flash options (F/Fox), I have disabled Protected Mode. In F/Fox, I have disabled "Use hardware acceleration when available". I have an NVIDIA GTX 970 graphics card, using the latest drivers (376.33). I've uninstalled & re-installed the graphics drivers. Windows 10 (64-bit) Professional - new installation (only a couple of weeks old).

Yet... every time I attempt to access a site, any site, that uses Flash, the player crashes before displaying any video at all. When visiting the same sites in IE or Edge - all works fine. Any clues?

All Replies (1)

more options

Let's see what your crash reports show.

Please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)


More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.