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Why will nothing happen when 'click here' is not in blue?

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  • 1 has this problem
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  • Last reply by FredMcD

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Email docs come saying, "for more information, click here,' or 'click here for more information.', but the 'click here' is not highlighed. in any way, and nothing happens when clicked- either on 'click' or on 'here' or if I highlight both and click that.

WHY? How do I get to the information contained behind the 'click here' notification? I use @earthlink.net

Will appreciate how to use this.

Email docs come saying, "for more information, click here,' or 'click here for more information.', but the 'click here' is not highlighed. in any way, and nothing happens when clicked- either on 'click' or on 'here' or if I highlight both and click that. WHY? How do I get to the information contained behind the 'click here' notification? I use @earthlink.net Will appreciate how to use this.

All Replies (1)

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This is a support forum for Mozilla Firefox. You will have to contact your e-mail provider for help. https://support.mozilla.org/en-US/kb/problems-with-email-how-to-find-help

Or are you talking about Thunderbird?


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.